Long Distance Add On?

[immokalee_1]

Hi,

since a few days we receive the automated message that we can‘t complete the call since we don’t have a Long Distance Add on, although we only call local (Ontario) numbers. Our plan includes provincial wide calls. 

Any idea what the issue could be?

[immokalee_1]

I sent a private message yesterday to mod team

[wetcoaster]

---

@CS_Agent wrote:

Hi,
If you have any questions concerning your account, just send a private message through the following link, and provide your public mobile phone number and PIN and explain whats going on :
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...

---

@CS_Agent

Sorry to be that person, but... Have you read the posts before responding?

This note has the timestamp of 10-01-2018 09:47 AM, that's 8 hours ago.

@immokalee_1 wrote:

Thanks, everything else works.

i also sent a direct message to the moderator_team but haven’t heard anything yet.

The community has tried to trouble shoot in the meantime but it looks like waiting for a solution (via PM) from you / your collegues is needed.

[CS_Agent]

Hi,
If you have any questions concerning your account, just send a private message through the following link, and provide your public mobile phone number and PIN and explain whats going on :
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...

[srlawren]

---

@immokalee_1 wrote:

No, we are in the Greater Toronto Area. 

---

@immokalee_1 okay, it was a long shot.  This is a common issue for people with province-wide talk plans that are physically near a border (such as Ottawa/Hull/Gatineau area).  Sometimes their phone will pick up signal of a tower on the other side of the border, at which point long distance add-on minutes would be required to make calls back into their own province.  But it doesn't sound like it would apply to you.

Unfortunately, you'll have to sit tight until the moderator team gets back to you.  😞

[stonechucker]

Is it all numbers you’re calling, or only a certain few?  I’ve seen newish numbers become available, and Public Mobile hasn’t had them setup in the province wide configuration.

[immokalee_1]

No, we are in the Greater Toronto Area. 

[srlawren]

@immokalee_1 do you happen to be close to the Quebec or Manitoba provincial borders, by chance?

[immokalee_1]

Thanks, everything else works.

i also sent a direct message to the moderator_team but haven’t heard anything yet. 

[mimmo]

@immokalee_1 everything else works? I think someone else has a similar issue and you will need mods to look into it.

As a stopgap you can get a fongo VoIP number to use with data to make calls

[hairbag1]

Try dialling 1 before area code. Are you very close to Quebec border ?  Sometimes tjhat poses problems.