Password Reset

[marcel4000]

Hello,

I set up a Public Mobile account for a friend of mine and we forgot the password to login. The account has recently expired due to no payment and the "Forgot Password" button has failed to generate a password reset email in the associated email account. I require the assistance of a mod to help me with this. @Mary_M

[jp2]

There is a problem with the password reset please a private message to the mods with the instructions below. They can resolve this for you. 

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get help with you account.

• They are Public Mobile support employees who can help with your issue (More details).

• Click here to send them a private message. or use the @ symbol followed by Mod_Team with no spaces to bring their attention to this thread.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue.

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time]

• Messages are replied to during office hours, in the order in which they are received

• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.

• There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator

• How to view and reply to your private messages

[Tommy1967]

l forgot my password on self serve accounts l try rest it it l don't comorfation to my e-mail to rest my password .

[Luddite]

@sonny875 You have posted to an old thread. In future you will have more assurance of help by creating your own topic on the forum, or sending a private message directly to the moderators.

Click this: message to moderators to send a private message to the moderator team with your phone number and an explanation. Check that email notification of private messages is turned ON to see their response as soon as it arrives.

[sonny875]

I tried to re set my account password .no luck .any word .

[Mary_M]

Thank you for the update 🙂 @marcel4000

[marcel4000]

Thank you! The issue has been successfully resolved. 

[Luddite]

Also, turn on email notification of private messages so you do not miss the deadline for resetting your account. 

[will13am · Accepted solution]

@marcel4000, for the quickest turnaround, just send a private message to a moderator.  When they see this forum post, they will ask you to send them a private message anyway.  If you are unsure of how to private message a moderator, the following provides a very useful guide.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...