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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Are calls "unanswered" or "unreachable" when stepping outside the province?

(from another thread, but created a new one as to not hijack it) I have a province wide plan. If I am out of my home province, and someone attempts to call me I appreciate my phone will not ring (assuming I have no LD add-on) The Question: Is the ca...

6 days since PM'd mods about failed activation. Still without service.

Hello Mods, It's been almost a week since my failed activation, and I'm getting a little desperate. Since it seems that my number port was not completed, I'm currently getting charged from Wind Mobile and Public Mobile at the same time - and not able...

Resolved! Phone upgrade

I'm looking to upgrade my iPhone. And I just want to confirm in the forum. I can get a Telus phone or unlocked obviously.But want to confirm just aTelus locked phone will work on PM no issues.ThanksThanks

Can't receive incoming calls

Similar to a lot of posts here. I just signed up earlier today and I am partially ported from Rogers where I am unable to receive incoming calls. I'm able to send/receive text messages and make outgoing calls though. Any help would be appreciated!

Resolved! 8 days since waiting on Mod REPLY ---- can the double charge can be refunded or re-port myself ?

I understand people are busy but its seems a bit too long just try to connect with Mod here. is there any way to re-port my number myself or would there be refund on double charge on the mobile services ? i have sent the needed info to Mod seems t...

Can't send a text or surf while in a conversation on the phone.

Is this a known thing where you can't surf for a simple phone number while on the phone talking to someone? Or even sending a text message won't work. Not sure if there is anything specific in the settings that should be entered or checked off, but ...

Resolved! No incoming or outgoing calls since this morning.

Lost all calling ability this morning. My account is 2 weeks old and I've paid for 3 months. My port took over a week to complete, then worked for 5 days, but I now have half of a phone. Better than no service at all which is what I had for the first...

PORTING PHONE NUMBER, CAN'T RECEIVE CALLS AND TEXTS , CAN SOMEONE HELP PLZ

Porting my phone two weeks ago, everthing is fine, except i could not reveive phone calls and texts.I have sent email to PM a few days ago, but there still no reply. Also tried to send private to to Mary_M , but still no reply Bty,I have not receiv...

Resolved! 12 days since i attempted to switch to PM. This is costing me dearly now. Where are the Mods at?!??

I've been waiting 12 days and still no help at all, my phone number has still not ported over and ive just had to pay another month on my Bell phone bill.... 12 DAYS!!! I now have to change out my SIM cards because I can't receive calls or texts on ...

I'm still waiting for portin out of Rogers

Please help me check upI don't know how to Send private msg to modIt's been 3 daysWhat's going on?Please someone help me.I'm carry two phones now

Resolved! One-way telephone service

Hello,I don't know which mod to best reach out to (hi all :D) or if I should add to a related thread,but with my service, I get data and can call, but my number is unavailable when people call me. Thank you.★*☆

Resolved! Waiting a week now for PM registration!

Pls help! I attempted to activate my PM SIM and port my number from Bell last Thursday Nov 17, and was initially unsuccessful (registration failed, email and phone number not recognized by PM system, got 'Invalid SIM' message when I tried the registr...

SIM card ordered on the 10th, not yet arrived

I ordered two SIM cards on the same day. One arrived on the 14th, but the other still in limbo. Is there any recourse to get a new SIM card and still qualify for the 12GB/90 day deal?

No telephone service!

By telephone service stopped working this morning! Text and Data works but incoming or outgoing call do not work (says I do not have a long distance plan). Also, the new 12GB plan did not take in effect for me. ANy help would be greatly appreciated. ...

Number hasn't been ported yet

Hi, I have a pay as you go number from Koodo that I wanted to port over. I activated my account on Saturday (so I have a new number) and I sent a message through the contact page, but there has been no reply. Can someone help me out please. Thanks

Resolved! Porting limbo, support afk?

I've been stuck in porting limbo since Saturday night--can make outgoing calls but not receive them nor send/receive SMS. Put a support ticket in on Sunday so it's been 4 days now.I get that there's probably still a backlog from the promo's increased...

Resolved! MISTAKE,MODS pls help

when I activated my new account and requested a port from Rogers, I gace the wrong Imei number, how can I correct this, pls help......phone not working

Resolved! Double charged credit card

Hi there,I'm new to Public mobile, just activated my mom's sim card on Nov 18 with the $40 90-day 12gb promo.I was just checking my credit card transactions, and noticed Public Mobile double charged my credit card.I vaguely remember there was some is...

Resolved! US Roaming problems

Hey guys my mom is in the States atm and im wondering if you could help me!We paid for roamng and shes in the states in an area thats supposed to be a covered roaming area. But her phone tells her shehas no service. What should she do? Im going later...

Credit Card Payment Transactions Denied

Hello, I've been trying to make a payment for my phone plan and I am unable to do so online. Whenever I put in my credit card information, it says the following: "Sorry, your credit card transaction was denied by your card issuer, so this purchase ...

Congrats PublicMobile!

Looks like many providers have taken a page from Public Mobile and started offering similar promo plans. Thank you PM for starting this wave of more reasonable phone plans. Funny to see how these other providers are just following the footsteps and ...

Resolved! SIM Activation Issues

Only trying this because my PMs haven't been read yet. Which is totally understandable, given the exodus of new PM clients. I activated my SIM on the 20th of November, at around 5 pm. I still have NO service whatsoever. I was able to receive the conf...

URGENT help needed to pay my blll

My account was ported out a few months ago. Moderator Mary managed to get it back for me(very helpful person). However.... I have been trying to set up auto payment by credit card, but cannot set up online. One month ago Mary shared the messge below...

Resolved! Will PM be working thru the weekend to reduce the backlog

With so many backlogs and frustrated subscriber, just wondering if PM will be working thru the weekend to try to reduce them. Seems like a sensible idea considering there are so many new subscriber frustrated and feel helpless with their porting and...

HELP: I DON'T KNOW HOW TO GET HELP.

When I tried to email Public Phone using Contact Us email, it kept flagging, " your email does not match" so it won't let me send the email.Spoiler

Resolved! 6 days!! still no incoming calls/texts - Please Help!!

I tried to port my number from WIND mobile last Friday Nov 18th and unfortunately I am unable to receive incoming calls or texts, only outgoing calls and data work. It looks like its a common problem with many users. I sent PMs to most of the moderat...

Resolved! What happened to: THE LINE STARTS HERE ??

Was it deleted? we had a good list of pleople needing assistance porting.

Locked out of account, NEED TO ADD ADD ON ASAP!

My account is locked due to too many log in failures, and when I try and reset the password, I never get the email to change my password. I need to add a travel pack asap please unlock my account. PM me for account details.

Are any MODs currently in the Forum Thx

No incoming calls/text - 5 days

Like many others, I too am experiencing an issue with an incomplete port (no incoming calls/text to PM, but receiving them with my old provider). I've PM'd the mods and sent an email. Hoping to have this resolved soon as I'm now paying for two servic...

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