Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! activation failed and no response

Hello, I activated sim with $120 offer pack with add on for 200 min US/Canada talk($8).I got error message "Sorry, your account activation request has failed...... Please visit our online community" at the end of activation. My bank card was charged ...

I bought the Sims

When I bought the Sims I planes to get the 12 GB in 90 day and it was 120$, after I received the 2 sim cards the plan change and couldn't take the 12 gb for 120$. And I remember it say the plan discount end at Nov 30

Unsuccessful porting: can we leave PM and receive a full refund?

I had good impression with PM, and I like the new plan. But the utter unresponsiveness after porting issues made me very disappointed. Is there an option for us to leave PM completely (with porting reversed) and receive a full refund? I had to pay fo...

People having porting issues

I'm just curious, for people having porting issues, are you using your IMEI number for the port and, if so, where are you obtaining the number from on your phone?

Resolved! Is there any order in how messages are responded to?

People have posted days ago and get no response from mods, meanwhile people who did 15 mins ago get responses. Is there any order or is it pick a name out of a hat? Getting really tired of feeling like im being ignored!

Unsuccessful porting needing help

Can a moderator at least contact me to let me know the status of my porting, and an estimated time of response? It has been 3 days, and never received a response for pirvate message, forum post, or online service ticket. I am awaiting extremely incom...

one whole week without proper service !

Hi, i switched to public mobile last week and i still have partial service on my phone! I am able to make phone calls, send and receive txt messages but unable to use my data and receive incoming phone calls. I posted earlier asking about whether the...

Activation fail = credit card charged anyway :\

Hi, So I've attemtped to activate 3 sims so far. One worked and the other 2 have all given the same sort of message about being unable to verify information. Luckily I was able to get one phone on virgin's matching plan. However, my credit card ...

Resolved! delete me

Edited: someone please delete this post.

40/4gb plan with unlimited nationwide calling

Hi all,Is it possible to add unlimited nationwide calling to this plan? What would it come to then 45 dollars per month?Please advise!Thanks

web browser and self-serve

hello, does the PM web site work well in all browsers or there are some issues? I think that I cannot use all features of the self-serve and purchase add-ons when I use Mozilla.When I login to my account and go to add-ons I cannot see and select any ...

this is somewhat hilarious....

so many people are having problems and a forum is their only support? no offence to anyone but all i can say is LOL

Which Moderator do I send to ?

Hello, I'm one of the many hear with the activation failed issue. Which mod should I send this PM to ? I just randomly picked Brooke_M but if there's someone else that I should send to, can you let me know ? Thank you,

Early 90 day renewal?

I currently have the old 90 day 6gb plan which is set to renew on Nov 24. I've already setup an upgrade to the 12gb plan come renewal time. However, I just recently ran out of data and have 7 days to go and dont want to buy an add-on as it is a was...

no internet, no incoming calls, no txt, only outgoing calls?

no internet, no incoming calls, no txt, only outgoing calls? i put in all the settings but nothing works? not sure what else to do samsung s7 edge ported over from wind

To all the MODS

Give yourself a pat in the back!You guys deserve it. Can't imagine the amount of hours you guys spent fixing issues.Keep up the great support you guys provide for us.

Resolved! Signup Froze at payment, now invalid sim

Hi Community, I signed up yesterday and tried to pay. It then froze for a while and eventually gave me a 404 error. My credit card was charged. I'm unable to login now or recover passwork (email not valid). I did not port my number, figured I would d...

Resolved! Modssss Helllllllllllpppppppppppp

@Shazia_K@Mary_M@Saray_O@Jeremy_M Plllllllleeeeeeassssssseeeeeeeeeeeeeeeeeee hellllllpppppppppppppppp and check 1 of the 80 messages I've sent you on Twitter, facebook, forums, and support tickets.

Resolved! Negativity For First World Problems

Being a part of this community for over year now. I have seen all the Hardwork and passion that public mobile has for its customers. I don't even really see myself as a customer more of a part of the community. However I have seen some negativity whe...

Another succesful port from Wind

Just want to report a succesful port from Wind.I made sure that between the two accounts, address and name matches.Registered account with temp number.Then port number with the following informationAccount numberPinPhone numberName Everything done wi...

Didn't use too much of my data but on self serve is show more each time I log in

I am using wifi but each time I login to my self serve account it shows that I am consuming more and more data..since this morning I have used 75 MB, I signed last night and 98 % of my time was on wifi. Any thoughts?

Just activated sim card, "No service" no data,no talk no text.

Hi, i just received my sim card that i ordered a few days ago to sign up for the 3 months for 120$ promo. I went through the activation process and everything seemed fined. I also set up the apn properly but still no luck. When the sim card is insert...

Resolved! Why is CRTC a bad word?

Seriously? I tried to use the word "CRTC" in a subject line and it's profanity filtered?

Number not porting - no help from Support

Greetings Public Mobile community. I tried activating a SIM with Public Mobile while porting a number from Fido (yes, my bill is paid - I supplied my account #, name and IMEI). Gave me an error on activation, tried the SIM; nothign works. My account ...

6 Days No Service - Loosing my Business - Clients are mad :(

Your support request (#5237-6400) Please help... Unable to recive calls from last 6 days... loosing business and clients are mad. I am stuck, trying sending support messages but no response... this is bad...

Resolved! Account created but number not porting

My account is successfully created and I also put in my porting information at the time. However, my phone number is not active. Previous Rogers SIM is still active. Under Change Number, I see this message: We are experiencing difficulties in process...

Urgent: 7 Days of No response and not able to receive calls.

I have already waited patiently for a whole week now. I can not receive incoming calls for job interview, great. But now, getting no response is going to get me screwed by WIND. I have had Ticket#0789-4634 set up since last week. No emails back from ...

Help with plan renewal

I had initally signed up on the 90 day plan i.e. Ontario unlimited provincial and no text, no data. I changed the plan a few days ago to a month to month same ontario unlimited so the only change was from 90 days to 30 days. And it said it would app...

Remaining Data (MB) stating "Unlimited"?

I've got the 12GB Data plan and happend to check the usage screen here (https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/Add-on-Usage/) and I noticed that underneath the "Remaining Data (MB)" heading it's saying "Unlimited". I'm just curio...

"No service" on my iPhone 6 - after switching over from Wind

A couple days ago I switched from Wind to PM. I ported my number over when I switched. However, the PM SIM card doesn't work on my unlocked iPhone 6. I've tested the card out in my old Nexus 5 and it worked seemlessly. I've tried deleting profiles, ...

Community

Forum Posts