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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Unlimited Global Text - what does it include?

I have chosen unlimited global text. I understand that I can send text messages globally without being charge. However, will I be charge if someone from overseas send me a message? That is to say outgoing global texts are free, what about incoming gl...

Resolved! Question About Data Addon

Hypothetical case: I have a plan with 6GB of data for 120 days. Say before the 120 days I use up the data I purchase. Hence I add another 3GB of data from purchase the addon. When the 120 days reach I use up 1 GB of my addon data and 2GB carry over. ...

Resolved! Facebook SMS problem?

I received the following message: The phone number XXX has been deactivated for Facebook text messages due to the following reason: the mobile service provider this number was registered with no longer recognizes this number as valid. If you changed ...

Resolved! iPhone Plus iPad

So I just moved to PM with my iphone (and things went smoother than I expect). I use to have an iPhone and an iPad shared data plan with Rogers. Now that my iPad has nothing on, is there a way to purchase a shared data plan that my iphone and iPad ...

Referral

I set up my wives PM and I used myself as the referal yet it still shows that i have no friend referals? Anyone know how to rectify this?

Plan did NOT update

Had a 12 GB plan with province only calls and text, went for the Canada wide plan with 6 GB and international text, I have added the funds prior to renewal date, but plan did not update according to the website, any help?

Resolved! How to check my phone compatability to network

Hi Team, I checked my phone IMEI compatability but it shows "may work" in results. But I want to make sure my phone will work with Public Mobile network or not. I am fan of Public mobile as my other phone with public mobile is work fine. Please let m...

Resolved! Need payment voucher in vancouver

Hi, I had to report my credit card lost to VISA and i will not have a valid card when autopay will occur. I need to purchase a payment voucher so my phone does not get deactivated on the 12th. Where in Vancouver can i make a payment in cash or deb...

Resolved! Unable to update credit card

Hello, I'm trying to update the credit card for my wife's account. No matter which credit card I use I get an error and it tells me to call the service provider. I believe there is something wrong with your system, I'm trying to use the same credi...

Resolved! Koodo credit retrieval help (mod please)

HiI switched to public mobile in november, however i had already paid koodo for november. They credited me back the difference however it shows up as an account credit instead of refunding my credit card. When i contact them they say the account is i...

Phone is broken. Can I suspend my service while I figure out getting a new phone?

My Samsung Galaxy S5 has broken and I'm left without a working cell at the moment. I'm going to try and find a replacement, but it could be a week or two before I get one. Maybe even longer. I'm paying $40 a month for 4GBs of Data at the moment that ...

changing data portion of plan

i just switched from a 90d plan (with 12gb of data) to a 30d one as i am leaving the country, and i just got a notification that im 75% thru my data! i could have sworn i selected 4gb of data, as that has been my average monthly usage on the 90d plan...

Not getting emails from Public Mobile due to misconfigured SPF record

I had problems logging in so I tried the reset password option, but I never got any emails. Eventually, I figured out why. Public Mobile has defined SPF record, but the mail that it sends out from isn't from one of those defined origin. i5:~> host ...

Unlocked Phones

Mobile syrup posted an article on the CRTC's review of wireless code proceedings concerning unlocking fees. This agenda is obviously self serving to Freedom Mobile given that they don't have access to selling iPhones. This should also be of interes...

Resolved! Suspend plan

Can you suspend your plan if you were to say lose your phone from your account, then unsuspend it after you find your phone again? I know you can do that with wind I believe curious if public mobile can do the same. This is just to prevent someone fr...

Resolved! Can't receive texts after roaming

Hello, my phone worked just fine when I was in Florida, but now that I'm back, I can't receive texts. I can send them, and people receive them, but I haven't got any texts since I returned to Canada today. (And I've tried sending texts to myself fro...

Resolved! US Roaming Issue Urgent help needed.

Hi all, Urgent help needed. I purchased earllier today 2 US roaming add-ons; 250MB data and unlimited text. Account shows in "My add-ons": US Roaming - 250 MB Data (10-day)US Roaming - Unlimited Text (10-day) The travel is underway (Austin, Texas) an...

Porting out / unable to change plan

Hi I am trying to port my number out of PM to Fongo. I've been out of country and my phone is currently suspended. Fongo transfer request failed because of it. I have tried to change my plan to a cheaper option to activate the line so it can be tra...

My account has been suspend but I have set up the AutoPay

I have setup Autopay for my account and my new billing cycle is Feb 7. Today, my account has been suspended. Why? Please help

Resolved! Sony Xperia dialer

Does anyone know if you can change the installed dialer on the Xperia Performance? I would really like to install a different app, but don't seem to be able to disable the one that comes with the phone. Any help is much appreciated. ThanksPMB

Resolved! Call forwarding to US phone number.

Hi all, I was wondering if it is possible to forward calls from my number to a US number and if that will work anywhere in North America. Thanks.

No Reception In Richmond Hill

I had reception this morning in Richmond Hill, then suddenly cut off. Is there currently maintenance going on?

Resolved! Transfer from Koodo

Hello,I am new to PM, I would like to transfer my number from Koodo. In the online portal I get the following error: We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance. Can you please ...

Can't login to Self Serve to renew plan - Forgot password is not working

Can someone please assist? I currently don't have service!This is the screen I get http://imgur.com/a/zfRQr

Resolved! Text messages being blocked

Here is an excerpt of the Telecommunications Act that reads: “Except where the Commission approves otherwise, a Canadian carrier shall not control the content or influence the meaning or purpose of telecommunications carried by it for the public.”. S...

Unable to create Self Serve account

Hello, I've been having issues setting up my self serve account ever since there was a problem porting over my Koodo number. They basically had to temporarily delete my account to 'release' my number back to me.After that point when I try to create a...

The plans that public mobile saved you from!

Hey ya'll,Just think it would be interesting to see what kind of mobile situation everyone was in before they came here.For a long time I was with Virgin, but then with my job, I found out I get a corporate discount with rogers! Well golly gee, I do ...

Resolved! Cannot view Plan and Add-ons page in my account. 12GB Plan data appears as an add-on

Hi,When I log into my self-service account, to check up on my plan, which expires soon: 1) both the 'Plan and Add-ons' tab and the 'Plan Details' link from the Overview page lead to a 'Generic Error' page. 2) On the Overview page the 12GB da...

Resolved! Data Add On

I purchased a 200MB data add on but still don't have data on my phone. Is there something I need to do? Can anybody help?

Resolved! Public Mobile's Koodo Offer

Text from 512-9: "Public Mobile here. We have an exclusive limited time offer for you to switch to Koodo on the exact same plan you're on right now. Plus, we'll pay the cost of your rate plan for 1 month and you may qualify for a new $0 phone on the ...

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