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ShaylynnH
Great Citizen / Super Citoyen
since ‎12-02-2015
‎05-02-2023

User Statistics

  • 43 Posts
  • 0 Solutions
  • 9 Bravos Given
  • 12 Bravos Received

User Activity

Charged for promo, but still on old plan.

12-10-2022
I applied the promotion $20 off for 15 months, and was charged for it per my account, but it is saying I only have 3gb of data and that I am still on the old plan. I tried submitting a ticket 3 times, and it's telling me that my account info has an "...

I'm encouraging a friend to join PM, but worried SIM won't arrive before 9th

07-05-2018
I'm encouraging friends to join - especially with the amazing deals right now, but I'm super concerned their SIM won't get here by the sale end. Is there any way to "pick a plan" when ordering SIM? They are very interested! 

Will the new plan rollover if it's after the 9th?

07-05-2018
So, my plan expires on July 17th, and I told it to switch to the new 5.5gb plan. It said it was going to - but I noticed that it expires on July 9th. Will this change grandfather over, since I did so before the date? Or, will I have to lose that week...

Questions about data usage/data addons

08-23-2017
Okay, so under addons- I have"6GB Data1740.943  /  6144 MB" Am I to guess this never expires until I use it, but my plan's data is used first? Also, is there any way to see how much data I've used on my current plan besides on my phone (which seems t...

Question: Does the community page link to our PM phone account (self-serve, etc)?

12-02-2015
I was looking around and I don't see anything that officially connects the login for "My Account" and "Community"? Is there a way to tie them together? Are they completely separate? Either way, I'd just like clarification! Thank you in advance!
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