Porting with a twist

[BigDaddy]

Hello,

I requested a port on Saturday June 30/18 to Freedom. It still hasn’t occurred. 

The twist is my PM account has disappeared and my PM sim has no service. So I have no access to anything PM related. 

I have no idea what happened is happening. 

Thanks for reading. 

@Moderator_Team

[computergeek541]

Generally, you should be contacting Freedom since you are trying to port the number to them.  Freedom Mobile is responsbile for all customer and technical services required in order to transfer your phone number there.  Unfortuantely, Freedom Mobile is sure to give you the "3 to 5 business day" line and run-around before they call you back and even look at your issue.  Sorry, but that's  how Freedom's customer service has always worked.

I hate to tell you this but if Public Mobile has already released the phone number (which I'm sure they have because of your accoung getting closed), Public Mobile customer service isn't going to be able to anything for you other than tell you that it has been done.

[will13am]

@BigDaddy, definitely contact the receiving end.  They would be the ones able to check what has worked and what has failed.  If a port needs to be resubmitted, Public Mobile isn't going to be able to do anything to help.  At most the moderator team will be able to do is confirm the number has left the building. 

[mimmo]

In cases like this you should message the mods directly.  You might want to touch base with freedom because porting closes an account and since your pm account is closed it means freedom probably has completed the port.

[ShawnC13]

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@BigDaddy wrote:

Hello,

I requested a port on Saturday June 30/18 to Freedom. It still hasn’t occurred. 

The twist is my PM account has disappeared and my PM sim has no service. So I have no access to anything PM related. 

I have no idea what happened is happening. 

Thanks for reading. 

@CS_Agent

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If your PM sim is no longer active that would mean it has been ported. What is from telling you?  Was your PM number active when you went to port out