Cancel porting and subscription

[AL59_10]

I'm not able to get my number ported and I have been at this all day. I'm a senior and this is very difficult.  And, am I being charged now without having activated my SIM? This is very time consuming and stressful. 

Thanks

[BKNS27]

@AL59_10 

To activate your SIM and account. You need to download the PM app on your phone. If you activated your SIM on your computer. You need to complete the activation on the PM app.

[Phil_Adelphus]

@AL59_10   Although you are charged upfront (Public Mobile is prepaid) your cycle doesn't begin until the sim is activated.  You can get help from Public Mobile support by sending a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

An agent will reply at the envelope icon top right of this page, or tap your avatar for messages.

We in the community  may be able to advise if we know exactly what the problem is and you care to explain what you have done so far (no personal info though as this is public)