@test11 wrote:
So I'm currently switching from a 90 day to a 30 day plan, set to change on my next renewal date. On my self serve overview page, it says my next payment due date is Jul 26, but on my plan & add-ons page it says my plan will switch on Jul 27th. Now I'm a little confused and concerned because I have autopay on and I don't want to be charged $105 if I'm switching my plan to a $35 one. Please clarify if I should keep my current set up or cancel autopay and re-do the plan change?
I know it can be a little confusing but it will only charge you $35. You will not be charged $105 since you are post dating your change. Of the two dates that appear the payment is actually processed some time overnight (between the two dates) and you will not be double charged.
@will13am wrote:
this is how to interpret the two dates showing in the self serve portal. The date on the overview page is the date that top up is required if you are not using auto pay. The other date which shows on the rewards page is the actual payment date which is the following day. That is also the day in which any eligible rewards are converted to funds in the account to help offset the cost of renewal.
