Is there a way to switch to the $19 plan? I have been using a 3G plan for 25.

[Sullivan]

Looking to change plans thanks for any help.

[softech]

@Terryscell 

3G is not being phased out for Telus/Bell this year.  A more realistic time would be 2026/2027, likely end of 2027.  So, there are still lots of time 

[Terryscell]

Since 3G will be phased out in Canada soon (late this year?), it will be interesting to see what PM does for 3G customers. Depending on how much of a hurry you are in, and if you don't want to lose any bonus items (Xmas data bonuses, etc) , it might be worth hanging on, and seeing what they offer you.

[Sullivan]

Thank you 🙂

[eddieO · Accepted solution]

@Sullivan only way to change plans is to go into the Public Mobile app and see what is available to you and to choose from there. But, as the $19 plan is now the cheapest PM plan it's only for new customers, existing customer will not have the option to change to it. You can try reaching out to a support agent but it's very unlikely that they will give it to you.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[hairbag1]

@Sullivan 

not without cancelling your current plan and starting all over with a new sim. You can easily upgrade plans...not easy to downgrade.