'Plan Expired' on new activation with 48$ available for 47$ plan

[Csgolove]

Hello,

I recently activated a new Public Mobile phone number and paid for the plan with a prepaid voucher. To my dismay, I notice that my account is 'suspended'.

I have enough available funds to cover the cost of the plan, but for whatever reason its not active.

If a moderator could please reply either here or to my direct message, I would greatly appreciate it.

Thanks for your time

[will13am]

---

@Csgolove wrote:

Thank you to everyone for the quick replies.

I had sent a message to the moderators prior to creating this thread.

I am located in Ottawa, ON. When I paid at the merchant, all taxes were included at the point of sale, so I definitely have enough of an available balance to cover the cost of the plan. In fact, I'd even have a dollar left over!

The only things I forgot to include to my message to the mods was my account number and PIN, but I'm sure they'll ask for that when they reply.

Thank you again

---

@Csgolove, not sure if you have looked into this knowledge base post.  It provides some good tips on interactions with the moderator team. 

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M...

Also you did not mentioned whether the service has stopped working.  The account does go through various states in the renewal process, including looking like going into suspension the day of renewal.

[Csgolove]

Thank you to everyone for the quick replies.

I had sent a message to the moderators prior to creating this thread.

I am located in Ottawa, ON. When I paid at the merchant, all taxes were included at the point of sale, so I definitely have enough of an available balance to cover the cost of the plan. In fact, I'd even have a dollar left over!

The only things I forgot to include to my message to the mods was my account number and PIN, but I'm sure they'll ask for that when they reply.

Thank you again

[meocon]

@Csgolove did your plan include GST/HST? Are you in Alberta? If you're sure your balance is enough to cover plan included GST/HST. You should contact Mods to investigate that.

include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

You can find information regarding the moderator team by following this link.

How long until a moderator replies?:

• Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
• Messages are replied to during office hours, in the order in which they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator?

• How to view and reply to your private messages

[Anonymous]

you need send a private message to Click here 

In your message put it, please include.

- your account number

- your phone number 

- your account PIN

- Detailed explanation of specific your issue

- them can help you a lot nice service Team

Good Luck