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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Sony Experia X Performance signal

Hi All, Quick questions for y'all. I just bought an (ironically named) Experia performance to replace my lost Nexus 5. I am getting very low signal anytime i am indoors, outside seems to be okay for the most part. Is it possible that the new sim c...

Unable to Log Into Account

I seem to have the wrong password and have been locked out of the account. I haven't recieved an e-mail to reset my password although I chose the option. Is there any way to fix this?

Resolved! Autopay Did Not Work

Hello, I am asking on behalf of my mother. Her payment is due today (Jan 26, 2017) but autopay did not work. My credit card did not get charged for the service but I did successfully set up autopay for her. What should I do at this point? Will her li...

Resolved! data usages spikes

almost 700mb of my date has evaporated in the last week...i've been experiencing spikes in usage when i'm not using my phone...200mb in a few seconds...i even bought an extra 200 mb only 2 days ago and it's already gone even though i have barely used...

Wishes for 2017

I am extremely happy with PM to date. I am hoping for these services / options in 2017. 1. Visual VoiceMail - I had VVM w/ Telus, and miss this constantly. It would be great to see this available either as a standard feature or a paid add-on. Loved t...

Resolved! HELP - I paid and nothing is working !

Hi, I experience really big issues with your 'service', by far the worst I've ever seen. Yesterday I tried to activate my SIM : not working with my french visa card, which can perfectly be used on all other websites, but well...I bought a 60 dollars ...

Changing plan on auto-payment before current one expires

Hi, My current 90 day plan is set to expire and auto-pay $76 on Feb 3. I'm planning on heading out of the country Feb 9 for 2 months so don't want to pay for a service I won't be using from Feb 9-Apr 9. I went in to change my plan to the 10-day plan ...

I want to know if its possible to set up auto pay from a regular debit chequing account?

I want to use a regular banking account, I do not have a visa card or a visa debit card at the moment.

Resolved! When My sim cards will be arrived?

I ordered 2 sim cards yesterday around 10am, and got confirmation around 11am. Live in City of Vaughan.

Resolved! Does MMS use chargeable data?

I'm aware that MMS requires a data connection & uploads the photo(s) over the cellular network, but does Public Mobile zero rate MMS as other carriers do, or is it chargeable? I am a new PM customer and I've noticed a small amount of data usage (noth...

Resolved! Using Hangouts for video calls?

I have 2 PM lines (12gb promo).My wife uses one and I use the other.If we use Hangouts and do video chats within Ontario, how is it "charged" for a better word?Does it just cost us the data we've used for the call.... or are there any other charges?T...

Resolved! Why is the payment transaction history so complex?

So overnight, the fall promo plan renewed but I can't figure out what I was actually charged based on the transaction summary. I pm'd the mods but why so compex?!Jan 26, 2017Unlimited Provincial Talk/Appels Illimités dans la Province $51.00$0.00Jan ...

Phone number when u r lock out of online account information

Been locked out of online account system will not reset. Need some info. And should be a phone number were you can talk to someone.

Acount suspended but bill paid already

My acount has been suspendedBut I already paid the bill and i could not find any thing to renew my planPlease help some one@Shazia_K

Dumb Question

If i purchased 2 gigs of data for my phone and i have already used up say 500mb,will setting my data limit 300mb cause my cell connection to not work?

I love PUBLIC MOBILE.

I have a excellent plan,i pay $25 month for a fully loaded umlimted options.No data,i just add on data($30 =1 gig) when i need it,ive had 2 gigs now ever for over 3 months and i still have 500mb left.

Unable to renew plan

Hello, I am trying to change my plan from the 90-day to 30-day month to month. The plan I require is the following: 30-day pass, unlimited provincial talk, unlimited text, 2gb data. Total showing is $50 +tax. I topped up the auto-filled amount and ha...

Resolved! what a pian, account suspend need help from mod urgent

a few weeks i have seen people have problem using the phone service when it is time to renew their new 90days plan, they have their autopay, however somehow autopay seems does not do the job. it did not automatic take payments from the credit card. s...

us roaming "active" in selfserve but can't connect

Hi,I purchased the US roaming data packages for $15 2 days ago, I'm in US now but it will not register to any providers, I've tried manually selecting at&t but receive message back "failed to register" , tried all the usually rebooting, reinsert in s...

Resolved! No Data

Hi Everyone,First off, I'm technologically inclined (or I thought I was until now) - however this has me boggled. I live outside Edmonton, and made a trip to Calgary a few weeks ago. When I arrived at Red Deer, my phone displayed "TELUS", instead of ...

Resolved! Prior to a suspension - payment via voucher

Account was due for payment in a few days. Picked up some vouchers to pay for the amount due. After submitting the payment codes, a notice at the top of my payment page alerts me that the account has been suspended and that I must make a payment to r...

Resolved! Referral reward not showing on account yet?

My husband signed up a couple of weeks ago using me as the referrer, but I still don't see the reward showing up on my account. It only shows the auto-pay reward.Just wondering how long they usually take to show up? Thanks

PM update

Do Public Mobile consider for a further plan update?. As i notice they are people on Kijiji which they advertise like "Tony plans, or John Plan" where they sell Kodo plans with Unlimited Canada Wide and 6-8 GB of LTE for 55 $ Monthls.

Resolved! No incoming calls- activated 10 days ago

I joined public mobile the week before last.I finally realized my phone isn't taking incoming calls. They don't show as missed calls. They go straight to my PM voicemail. i can place calls, and data works too.texting works fine.i did set up my voice...

Rogers can kiss my @$$

Today was my first renewal date with PM and I have nothing but good things to say about Public Mobile. 1. Network service is great. Data speeds are better than Rogers here in Vancouver.2. Customer service. No more long wait times on the phone. Pu...

Rewards aren't updating (been waiting 2 months)

I'm on a 90-day plan with 4 referral rewards and auto pay enabled. In My Account, under My Rewards, it's showing all 4 of my referrals and the enabled auto pay yet my total reward amount is only $10 ($2 from Auto pay and $8 from refferals). According...

Plan change to the new $40/4GB on auto pay went smoothly

Wohooo, I am happy to inform you that my future dated plan change to the new $40/4GB plan while on auto pay went through. I have to admit, last night I panicked a little. Before I went to sleep around 2 am Alberta time I logged into my account just t...

Resolved! Cant Get Internet Connection

Stil having issues,heres my problem:i have been using a moto g phone for years with no problems,i jts got a new Asus Zenphoneone 3 Max.T took my sim card are used in my new phone and it worked fine for week (internet and phone calls)and it just stop...

iphone 6 can't send the international texting message

My plan has international texting message, I can send it on iphone 6s. But on the iphone 6 ios 10.0.2 can't. I can send texting message to local number but when I send the international sms they can't received.I check the iphone settings but I can't ...

Data outage?

Hello, Anyone else experience data outage in the Toronto area? I suddenly stopped getting 4G or any sort of data on my phone. It was working fine earlier this morning. Calls work fine. Thanks!

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