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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2111 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3736 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 33826 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45658 Views
  • 182 replies
  • 30 Bravos

Overcharged and promised a credit but never received

Hello, So I was accidentally overcharged By public mobile admitted it and said they would refund the $150 but it has been almost two months and I have not received anything. I don’t have another two hours to wait on the phone to call on again, anyway...

Rajg by Great Neighbour / Super Voisin
  • 1481 Views
  • 14 replies
  • 0 Bravos

Sim Card

Hi,I have a Sim Card which I purchased several months ago; however, when I went to set it up I entered my emails address incorrectly.  How can I correct this so I can get my Sim card and plan up and running?

Drow by Great Neighbour / Super Voisin
  • 687 Views
  • 3 replies
  • 0 Bravos

My phone number isnt mine

@CS_Agent i am in desperate need of assistance. i pmed but havnt heard back. i signed up yesterday for the first time but my phone number seems to be linked to someone else. i can make calls, send i messages but my texts do not go through. also when ...

jamesschmidt by Great Neighbour / Super Voisin
  • 1748 Views
  • 17 replies
  • 0 Bravos

Resolved! Strange SMS from 947-422

A friend of mine recently signed up with PM and has started to receive SMS from 947-422 (just the 6 numbers). They ported their number over, so it's not like it's a recycled number that PM gave her. The message says "It's here! " or "Incoming! " foll...

smp99 by Deputy Mayor / Adjoint au Maire
  • 2761 Views
  • 18 replies
  • 0 Bravos

Resolved! Lost phone VERY IMPORTANT

Hi, I just lost my phone and obivously my sim card, what should I do as the website is not currently working? Also, how could I order another  phone and a sim card while keeping the same number? I have to pay my phone on October 10th, 2018, what shou...

JeanCT by Good Citizen / Bon Citoyen
  • 3125 Views
  • 14 replies
  • 2 Bravos

Resolved! Suspended but I paid?!

Hello guys. I'm new to Public Mobile and it's been my first month using it. Everything is great but the website and 611 are both telling me that my account is suspended when in fact the balance is exactly how much the plan requires. Is it like a norm...

Wafelinho by Great Neighbour / Super Voisin
  • 1380 Views
  • 5 replies
  • 0 Bravos

iPhone 6s sms sending but recipients not receiving

Someone help!! I’ve been with public mobile for 3 month in all phones I tied the SIM card I am able to send sms out but recipient don’t revive them. But I can receive them 

Twist8 by Great Neighbour / Super Voisin
  • 1421 Views
  • 6 replies
  • 0 Bravos

Resolved! Add-Ons and Autopay

I have a plan with Autopay link to my credit card. If I add an Add-ons, will it be link to my credit and have autopay also ?    

Sergio88 by Good Citizen / Bon Citoyen
  • 2144 Views
  • 14 replies
  • 0 Bravos

I can't use my data

At first I thought this was just an outage however I haven't been able to use data in over a week. I pay for this data and I have reset my phone, I have tried internet solutions like clearing partition cache however I still can't use my data. I am pr...

Kashubjr by Great Neighbour / Super Voisin
  • 934 Views
  • 5 replies
  • 0 Bravos

Resolved! Activate sim card

Hi, So I wanna order a SIM card online and was wondering once it arrives can I wait and activate whenever I want or is that not possible since I have a month left before I get charged from freedom mobile.

Uttampreet by Good Citizen / Bon Citoyen
  • 3252 Views
  • 4 replies
  • 0 Bravos

Resolved! Wifi Calling

Thinking of switching ... but there is no cell service here at home (thanks Telus!). So, I'd like to use the wifi calling feature many newer phones have. Telus, Koodo, Virgin, etc. support this. I'm sort of thinking that since PM is really Telus it s...

mellobob by Good Citizen / Bon Citoyen
  • 26048 Views
  • 45 replies
  • 2 Bravos

Did not recieve SIM card

Hi there I have placed a order for a SIM card on September 20 and my.order number is 147644  I am not sure if you need my p.o. box number to send it or just my street address I have email about this over a week ago and no response

comac72 by Great Neighbour / Super Voisin
  • 960 Views
  • 5 replies
  • 0 Bravos

Resolved! Cannot connect to Telus network

Hi,I checked the IMEI # of my phone, was told it would work, bought a PM SIM Card, activated it and nothing happened - I could not connect to the network in Victoria BC, in the Montreal area and on a long trip in Newfoundland.Paid 20 CAD for nothing....

Bes-Vic by Great Neighbour / Super Voisin
  • 1930 Views
  • 11 replies
  • 0 Bravos

Resolved! Creating New Account Problems

Hello, I'm having problems making a new account. As I follow the "New Account" tab, it asks me for my phone number which prompts me "The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, ...

arvsturrrrr by Great Neighbour / Super Voisin
  • 1029 Views
  • 3 replies
  • 0 Bravos

Auto withdrawal for my account

I have 3 numbers under my name with public mobile.  I have set up auto withdrawal for one mobile number.  How can I register the other 2 numbers for payment on this account as well?

sally1951 by Great Neighbour / Super Voisin
  • 1147 Views
  • 7 replies
  • 0 Bravos

Re: How do I move my cell phone number to Public Mobile?

HELP, I have completed the activate sim and payment steps and my phone status stated that there is no service. When I called my old provider they said the number is dissconected, why isnt my sim working, feeling super frusterated as ive been trying t...

rmitchell7835 by Great Neighbour / Super Voisin
  • 1835 Views
  • 10 replies
  • 1 Bravos

Transfer from Rogers

Hello!I want to transfer number from Rogers.Can I keep my number?How many days in advance should I activate the SIM card for transfer?

stdoll by Great Neighbour / Super Voisin
  • 1427 Views
  • 11 replies
  • 0 Bravos

ACTIVATION IN STORE: WALMART

Bonjour,je viens tout juste de m'acheter un forfait Public mobile auprès d'un associé Walmart.Eh bien ce fut simple et rapide. On a créé un forfait sur mesure et on a préparé le cellulaire et finaliser le tout en moins de 10 minutes.Je recommande cha...

N1COLAS by Good Citizen / Bon Citoyen
  • 813 Views
  • 2 replies
  • 0 Bravos

Resolved! cant receive phone calls

I have just activate my sim card, i can lg in n problem, i can make phones calls, but i cant receive any phone call, i think the activatiton is no complete from my other provider, this is normal?? how logn does it take to have the activation complete...

spanishpaola by Great Neighbour / Super Voisin
  • 1727 Views
  • 8 replies
  • 0 Bravos

Not getting incoming calls. It's been 3 days

Hi I switched to pm a few days ago. I transferred my old number which was out of service with my old network provider bell. Everything seems to be working fine apart from incoming calls. The message which I get is that this number is out of service f...

Wahidmehboob1 by Great Neighbour / Super Voisin
  • 2130 Views
  • 14 replies
  • 0 Bravos

Long Distance International Add-On and calling to Sri Lanka

Hi everyone,  I want to call Sri Lanka and I have the long distance international add on. However when I try to call it says; "Hi Public Mobile here, talk is not included in your plan". Any idea why this might be the case?  Thank you. 

Cheetah24 by Town Hero / Héro de la Ville
  • 1391 Views
  • 4 replies
  • 0 Bravos

Resolved! Member title designations

I am aware that there are the general members then the "Oracles" and "Moderators" but other then the obvious what members sport the title  "PM" . Are they perhaps PM employees?

ohitora by Great Citizen / Super Citoyen
  • 1709 Views
  • 7 replies
  • 1 Bravos

ported from rogers

ported from rogers and still cant receive incoming calls and text, but can make outgoing calls 

Guess what today is?

How convenient that National Modly Cheese Day falls on the day AFTER Canadian Thanksgiving???Who knew? Enjoy your leftovers!S

smayhew by Good Citizen / Bon Citoyen
  • 712 Views
  • 1 replies
  • 0 Bravos

Resolved! Change plan Issue

Good afternoon, I'm was looking to change my plan but when i click on change plan in self serve no options show up and my current plan is blank. See snapshot.

Screenshot_20181009-144351_1.jpg
AdamSomers by Good Citizen / Bon Citoyen
  • 1057 Views
  • 3 replies
  • 0 Bravos

US Add-On includes what?

Hi, trying to add the "Us Roaming - Talk Text 250 Data (10 day)" to my account as I am travelling soon. Only problem is that there is zero indication anywhere on the website as to what this plan actually includes. I can hazard a guess that it is 250m...

SoApropos by Good Citizen / Bon Citoyen
  • 665 Views
  • 3 replies
  • 0 Bravos

Resolved! Activation incomplete

Hello, i just activate my sim card, i can make phones calls but i dont receive phone calls, the activation is no complete? how long does it take to be complete? i trasnfer my phone and my account is still open in the other company and in public as we...

spanishpaola by Great Neighbour / Super Voisin
  • 1462 Views
  • 2 replies
  • 0 Bravos
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