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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

plan has canada wide, but refusing long distance demanding an add on

Referral Missed renewal by a day, Lost my Referral credit

So in January 2018 my friend's credit card expired and she forgot to update the information.She eventually did renew but by that time I lost my Refer a Friend reward. My plan renewed at the end of January, and again in April and then July. From July ...

Port Number Out without Closing PM Account

If I port out my PM phone number, will my PM account be closed automatically? I would like to port my Public Mobile phone number out to another company but I do not want my account PM closed and thus loose my referral rewards. Once the number is por...

Cancel Plan because I get a company phone and plan

Hi,How do I cancel the plan? I get a company phone and plan, don't need my own plan now. Anyone know how do I cancel the plan? Thanks

They took 2 payments and didnt have service for days

I need to talk to a moderator but dont kniw how

Resolved! Didn't send SMS, only received one, but my numbers of allowable SMS was deducted by 10, why?

Hi,I recentely join the PM. When I try to sign up WeChat, and I didn't send SMS, but received one SMS only with the code for the wechat signup; however, after that I noticed that my allowable SMS was reduced by 10, how come? ThanksLester

Who can provide me a Referal code? Thank you.

I have bought a sim card from Walmart.Who can tell me a referal code ? thanks a lot.

Not receiving incoming calls

I just join Public MobileI don’t receive any incoming calls ,they all go to voicemail ,I don’t why !! If anybody can help will appreciate

Add on

I will be travelling from Canada to Jamaica. Is there an add on so I can use my phone/text/data while away?

Resolved! Is Network down?

Location: Walkerton OntarioCannot make or recieve any calls, texts, use data.How do I determine if it is a network issue or not?

re: account active but i can not use it

Please help! I made a payment and i can not use my service! I'm getting very frustrated. This is much harder then it should be. I've paid my money. And using this community is difficult. I can't reach a moderator, because i can't understand how!

Resolved! my account says active even though i can't make or receive calls

I just want my money back the service is terrible

Resolved! New account, still no service after 11 days

Hi. Trying to get service but still not working after 11 days.Day 2 I messaged mod team, 24~48 hour responce times, day 6 they said they talked to a tech and said they fixed things (said my sim was not activated properly?!?) and sent me a survey to c...

Annoying!!! My Account keep Suspended because of wrong US roaming addon automatically purchased

very Annoying!!! My Account keep Suspended because of wrong US roaming addon automatically purchased in each 10 days. then every 10 days later I will lost phone call and text services and have to send the help message to Moderator_Team to wait for ...

No Network

I purchased the Public Mobile sim about three weeks ago, but there's been no network. My phone is compatible with the sim--I checked before purchasing the sim.

Resolved! My ported number is stuck

Hello, I need advice. I tried porting my number over to Public Mobile on Oct 13, since then I have learn that my old provider has cancelled my old account and now my ported number is stuck/failed. I am unable to use the change to new number option on...

Unable to receive incoming calls

Hi there, I just transfered from Fido to Public mobile and for some reason I cannot receive any incoming calls but I can phone out. When someone tries to phone my number it says that my number isn't registered. It is the same number that I used when ...

Resolved! Unable to transfer number from Koodo

I signed up 24 hours ago and had sent all the information to the moderators to have my number transfered from Koodo. I have not received any reply and the number has not been transfered. it says it takes 2-4 hours. What is taking so long?

Resolved! Out of province texts not being received

Hi, I just activated my account and had my number ported over from Vonage. The port was fast and I can phone everyone - local numbers, out of province numbers, and US numbers. However, when I text numbers that are out of province and in the US, they ...

New account with no service.

Hi there, I have a brand new Public Mobile account with a ported number from Freedom Mobile on an unlocked iPhone 7. I have no service. I’ve gone through old threads to try to solve this problem on my own but still no service. This is what I’ve tri...

Resolved! Changed the plan on Day 1, another charge for the full month appeared - normal?

A pretty short story: bought a SIM card for my mother-in-law, $20/month calls only plan, came home, realized she needed text messages to move Whatsapp etc. accounts, so went online and changed the plan to $25/month calls and text messages. On my cred...

Can I still receive calls from "anywhere" with my current plan?

I am only set up with the unlimited international text plan and unlimited provincial talk plan on my Canada cell phone with Public Mobile. When I travel to the USA, I know I can't "make" calls since I am out of the province but can I "receive" calls...

Resolved! out of service for 3 days

Can someone please help!!!!On Oct 16th may phone says my plan was expired but I had money in my account. I sent several messages to MOD and no one responded. Yesterday I decided to select change my plan and it collected another month's payment from...

payment

hi my payment doesnt go through and its showing that decline by card issuer but called my bank they said its public mobile because its showing in their system that everything is good and its trying to take out money but zero dollars... can someone fr...

Cell Phone Trafficking

Came across these rather interesting releases state sideMaybe dangerous to purchase hardware off ebay or whatever for a whileApparently USA prepay carriers are going after people who buy cheap hardware then resell it http://cricketwireless.mediaroom....

Resolved! Walmart Brossard refused to sell me sim

I had a very strange experience today.I wanted to purchase Public Mobile sim at Walmart Brossard.At first the employee refused. He told me that Walmart no longer sells sims without in store activation. I requested to speak with his manager and he ch...

Resolved! Occassionaly can't send/receive text messages

@CS_Agent I am occassionally seeing that some texts of mine are not being received by the person I am sending them to. Alternatively I am also seeing that some of the messages that others are sending to me are not being received on my end.I have no ...

Trouble with Self-Serve

Hi, I'm having trouble with the self-serve account. I have tried to change my plan but when i choose the option it takes me to another link that says "Error". Is there another way to change it online? Thanks

Resolved! Signup process help

I have just purchased a new SIM card and am wanting to activate it with a new plan. I am confused with the activation process. During the signup process I am asked to enter a phone number. Do I just make one up or do I need to have an existing mobile...

Resolved! Disgusting Service

My daughter's plan ends today and she changed the plan 3 days ago and today she is without service for the whole day. After numerous messages via Help and also via Facebook, the PM moderators have chosen to ignore her and do nothing. This is most awf...