Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
If I have the US Roaming Bundle (talk/text/data) add on, will it cover long distance calls (incoming and outgoing) within the US as well as long distance calls (incoming and outgoing) to Canada?
Good Afternoon,I'm going to be moving to the USA in the next week or so for work for a year and was wondering how incoming calls/text will work to my Canadian number with Public: Will I be charged for incoming calls or texts while I am on US soil?My ...
Hello,I want to disable my voicemail as it takes my calling time. I searched the solutions in the forum and followed it to record my extended absence greeting (it went well), but when I called my mobile number from a land line for testing, I still h...
Hi Community, I was excited to join the Public Mobile world and just finished registering for an account and inseting my sim when out of no where my phone automatically restarted. When it finished restarting, it had automatically FACTORY RESET! I did...
how do I dial a ten digit number pause for 3 seconds and dial a 4 digit extension?
When making calls to toll-free numbers, they're free?Purchased $15 phone plan, if that's relevant. edit - Didn't receive ANY of that usage it seems, though I may be wrong if it was like 1-3 minutes. If a mod sees this and it's a mistake, don't make ...
Hi, I click on forgot password and after I enter the email address I am getting this error:"Sorry, we’re unable to verify your email address." and this is the second time I am sending a request for help.
I just signed up for public mobile (switching from Fido).I called into Fido to unlock my Huawi P10, and they told me it was unlocked (no unlock code in their system).Inserted the sim and it's asking for an unlock code...Anyone know what I can do abou...
Hi, I've had only 2 signal bars on my iphone for a few months. Calls keep dropping or sometimes I can't dial out at all. I just got a new phone and the same thing is happening! (and there are still only 2 bars). Help! Is anyone else having this issue...
I was in the US during the long weekend.Had active text, calling and 10-day data add-ons.Text worked, calling worked, data worked. MMS messages sent to me were not received.What gives?
What happened to the 4G plans? I only saw 1 for $60.00!Guess I will not be with public mobile for much longer!!!
Hi there, I am on the $15 per 30 day plan which includes 100 minutes but is also supposed to include unlimited incoming minutes. The problem is, I looked at my usage at it is showing 90 of 100 minutes used and when I look at the detail, it appears t...
I got us roaming bundle and data isn't working
How do I change the default for whether my phone number shows up on my outgoing phone calls? I have used SIMon, which says o press "*31#" before every call, but I want my default to be that my number is shown. Thank you.
if you use ur data up how does tht work after? do they charge per use? or does ur data just stop working till next month is paid? thanks
Hey, Does anyone have any idea why this would happen?I have had to add data to my plan as I ran out prior to my plan reinstating on its regular calendar date and 30 minutes after I add the data it shows ive used 95% of my data when I haven’t done any...
i would like to port my koodo number to public mobilekoodo number xxxxxxxxxxkoodo account number xxxxxxxxxxpublic mobile number xxxxxxxxxx edit: personal information redacted by will13am. Please do not post personal information in the public forum...
Hi, I just noticed that my 50/50 plan ($10) lost unlimited incoming calls after the auto renew. The auto renew was on Oct 6. I reviewed a txt msg from public mobile telling me that I had only 10 mins left while I wa talking with someone on the ph...
I tried to use my existing number with bell during activation of the SIM yesterday. But it didn't work and saw a message as follows,"We were unable to transfer the phone number you entered. Try one of the following options:- Make sure you entered yo...
I want to get a second number with public for my kid; how can I get the referal reward if I activate it through Walmart in store service?
i have $17 on my account.. my plan is the $15 plan.. so do i still need to put the full amount on to cover my plan?or does it take the $17 i already have in my account n then i just need to add the rest to cover it?
Hello: The usage history doesn't necessarily seem to always be in chronological order, and I'm sometimes further confused since the times are not 24 hour, with no indication of am/pm it is sometimes difficult to tell if the entry is talking about 12 ...
I accidentally gave the same email to two phone lines and now I can't pay for the second phone line and I need that phone for work. I can't make a new self serve account and the password reset for that email goes to the old number. What do I do?
Hi,I have an olde SIM card I bought it couple months ago and use it for only a month, can activate it again for a new plan?ThanksBonjour,J'ai une ancienne carte SIM que j'ai achteté quelques mois et je l'ai utilisé pour un mois seulement, es ce que j...
How do I send a message to moderator to reset my PIN so I can add my monthly plan or even review current Plan/Add-on section! ?!???
Hello PM Community! For self-serve account, I was wondering if it is good idea to separate email ID and login ID by using unique username for login that is decoupled from account's registered email address? It can provide following benefits:1) Abilit...
We plan to be in the US for 18 days. I will get the 10 day add ons as we have in the past when our time there was just 9 days. On our next longer trip - My question: once the first 10 days expires and we immediately purchase another 10 days, does the...
Looks like Samsung Galaxy Core Lte must be locked.Set up the account got all that done but after activation nothing happened. Public mobile sim card is installed.How to unlock it? Is that what's missing?
