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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1530 Views
  • 23 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30030 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41842 Views
  • 185 replies
  • 29 Bravos

credit card went thought even with wrong province??

Just thought i woudl post this,  kind of the oppisite of what typically happens activated a sim card just now (thanks for the sim you know who).  anyways entered all teh credit card info and pressed submit, and i see AB instead of BC in the province ...

mimmo by Retired Oracle / Oracle Retraité
  • 881 Views
  • 6 replies
  • 4 Bravos

Phone Randomly Losing Service

Hi there, I've been having this problem for a couple of weeks now. My phone seems to be randomly losing service from time to time. Unable to text, use data, etc. However when I try and call someone, I somehow get full service and the call goes throug...

Bvriends20 by Great Neighbour / Super Voisin
  • 1758 Views
  • 6 replies
  • 0 Bravos

No incoming calls or texts

@CS_Agent I just switched from Rogers to pm and can only make calls. I’m not receiving any incoming calls or texts. My voicemail also doesn’t work. I’ve taken my sim out and put it back in. Powered on and off and still nothing. When people call me it...

Brad111 by Great Neighbour / Super Voisin
  • 957 Views
  • 5 replies
  • 0 Bravos

Resolved! Chinese phones and spyware

 I really like my Xiaomi smartphone, what I don't like is the fact that like many other Chinese manufacturers, these phones have been found (by the likes of F-secure and G-data) to have spyware built into them. So I wanted to know if there anyway to ...

sahands by Great Citizen / Super Citoyen
  • 2043 Views
  • 9 replies
  • 0 Bravos

Resolved! Scheduling a Port, possible?

@CS_AgentIs it possible to schedule a port? Here's my situation: I have a number I want to move over to PM, issue is the $25 referral promo ends on the same day as the said number's contract, on Aug 8th. Can I have the number activated today or tomor...

ToniCipriani by Model Citizen / Citoyen Modèle
  • 1940 Views
  • 6 replies
  • 0 Bravos

Cant get ahold of moderators.

Hello Does anyone know a faster way to get ahold of the moderator's? I'm trying to get my phone plan changed after my account expired for some reason but I can not get  ahold of them. I've sent a couple message now over the past 2 days but no respons...

Codybranden by Great Neighbour / Super Voisin
  • 620 Views
  • 2 replies
  • 0 Bravos

Resolved! line failed to transfer from koodo

Hello.  I transferred four lines for my family from koodo to public two days ago.  Three of the lines transfered but one line hasn't transferred.  I followed the instructions and got a temporary number and then went to change my number to the koodo n...

Transferring phone number from Koodo to Public Mobile

Hello everyone, how can you transfer a number from koodo to public mobile? During the process it stated that I had to make a new number and contact the team. Is there any way I can do it through the self serve account?  Thank you. 

vish9090 by Great Neighbour / Super Voisin
  • 12567 Views
  • 16 replies
  • 0 Bravos

No Service but I've paid my bill and my account has not been deleted.

Hello!I went on vacation for over about 2 months and I returned and paid my bill to reactivate my account.I made a payment of $55 to make sure I cover the reactivation fee as well as monthly plan fee. My number and account are still active but no mat...

madamada by Great Neighbour / Super Voisin
  • 2637 Views
  • 6 replies
  • 0 Bravos

Resolved! Moving to another province

Do my loyalty, referal, and auto pay rewards stay with my account if I change phone numbers to a different province? And is it possible to do so without the help of any moderators? I’ve sent them a couple messages but nobody responds. It has been a w...

Account access

I have been trying to access my account. I forgot my password and the systen keeps sending me a message saying "An e-mail to reset my password has been sent to me" I am yet to receive any e-mail.  

Olusam by Great Neighbour / Super Voisin
  • 1161 Views
  • 3 replies
  • 0 Bravos

Resolved! So So Experience

I have personal experience in retail myself so I understand the pressure the retail clerks are under.  I had a newer clerk serve me at Walmart.  She did not take the time to explain that it was a 3-1 SIM card.  Thankfully I am very tech savy. 

KickerD21 by Good Citizen / Bon Citoyen
  • 2079 Views
  • 11 replies
  • 0 Bravos

Need to change email on PM account (not Community)

Hi  I was looking at this thread: https://productioncommunity.publicmobile.ca/t5/Discussions/How-do-I-change-my-email-address/td-p/132423 It seems like I need a mod to manually update my new email for my PM account (not community) on the server-side....

ZK by Good Citizen / Bon Citoyen
  • 2270 Views
  • 11 replies
  • 0 Bravos

autopay disappeared .... now no service

I've been a PM subscriber for well over a year and I've brought 4 or 5 refer-a-friends with me.Ever since day 1 I've been on 90 day auto pay .... even got a discount for it.Got a message today saying my plan did not renew and I have no service.All I ...

basicbill by Good Citizen / Bon Citoyen
  • 900 Views
  • 4 replies
  • 0 Bravos

Why can't we paste in passwords to the change password field?

I use a password manager so I have secure, random passwords that are unique per-site, but I can't paste my new password in because it's disabled. This is some backwards security theatre crap and should really be changed. Even NIST agrees that passwor...

Funkagenda by Good Citizen / Bon Citoyen
  • 632 Views
  • 1 replies
  • 4 Bravos

Plan expires today, wont allow me to change it

I currently have a 90 day plan that expires today. I would like to change it (Build your own plan) for 30 days ... there is $63.00 in my account to cover it ... but when i build my own plan, "Change on next renewal date" will not allow a click. How c...

vacek by Great Citizen / Super Citoyen
  • 1444 Views
  • 17 replies
  • 0 Bravos

Can’t call 1-844

Need to call car insurance and it’s a 1-844 number, have talk on plan but public mobile giving message don’t have this on plan and can’t call. Need assistance please .

Tiki by Great Neighbour / Super Voisin
  • 663 Views
  • 2 replies
  • 0 Bravos

Can’t call 1-844

Car insurance is a 1-844 number and have talk on plan. Public mobile saying plan doesn’t cover call. Have to call and should be able to but can’t figure out how. Help !

Tiki by Great Neighbour / Super Voisin
  • 845 Views
  • 3 replies
  • 0 Bravos

New sim will not connect to mobile network

Hello, I recently signed up for Public Mobile, data is working (both send and receive), but I cannot make/receive any calls or send any messages. I tried putting the sim card in my husbands phone (same make and model, and a Public Mobile client with ...

taranl by Great Neighbour / Super Voisin
  • 804 Views
  • 3 replies
  • 0 Bravos

Need assistance from a mod

I lost my iPhone 8+ with my PM sim in it, I have tried to sign into my self serve  but it now says "Sorry, you've been locked out. Please contact Public Mobile for help."  I tried to reset my password,  but public mobile never sends me the link. Now ...

Red_Rager by Great Neighbour / Super Voisin
  • 1147 Views
  • 5 replies
  • 0 Bravos

Bill Payments

Hi! I’m just wondering if I can set up the pre-authorization monthly bill payments? When I hooked my phone up today I had to use someone else’s card, I didn’t have mine on me. 

Unable to receive incoming text message after returning from US

I am currently unable to get incoming text messages... I think it might have to do with a US add on package that I bought.. it was good for 10 days.. I stopped getting incoming text almost exactly 10 days to the hour since I first added on.. I am bac...

AKOTTAWA by Good Citizen / Bon Citoyen
  • 832 Views
  • 2 replies
  • 1 Bravos

Issues With Porting/Refunds

Okay, so I have a few issues here. Now, before I go into the problems,  I have messaged moderators two days ago, and haven’t heard anything back from them, which is why I’m now posting in here. I tried to help my husband join PM, but it has been cons...

CrichtonC by Good Citizen / Bon Citoyen
  • 877 Views
  • 3 replies
  • 0 Bravos

Another negative experience at Walmart Langford(Victoria BC)

Bought a sim card a month and a half ago at this location. It was a painful process but the employee (who was newish at the time) sold me the sim card after getting permission from manager(who was not thwre) I even showed the threads about being able...

mimmo by Retired Oracle / Oracle Retraité
  • 2369 Views
  • 18 replies
  • 2 Bravos

Porting

I know there is a topic on this need help. I have a temp number went to my account to port my number is it said successful but it had been ten hours and still have the temp number.  I have restarted took the card out yelled at the phone nothing is wo...

crichtoa by Good Citizen / Bon Citoyen
  • 2014 Views
  • 11 replies
  • 0 Bravos

INITIAL ACTIVATION - No SERVICE

I activated PM Sim Card 27 Jul. Requested porting of old cell number. Indication was it was eligible for porting. No suggestion for temporary new number. Have waited 9 days but no indication number was ported. Old Cell plan still active. now when I t...

ARMS1000 by Great Neighbour / Super Voisin
  • 651 Views
  • 2 replies
  • 0 Bravos
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