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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

ALL CALLS DOWN. several days - no apparent reason

ALL incoming and outgoing CALLS DOWN. NOT CONNECTING'Cant complete calls' says 'long distance add on is not active. 'Voicemail and local calls fall into this.Incoming calls are simply not going through. No reason for this.My last payment was successf...

Lot of spam calls and wrong number calls

Hi,I recently got a public mobile sim and I have been getting lot of spam calls from "legal department" with automated voice. This has been happening almost daily now.I also get a lot of calls asking for somebody named Cedric.Can you guys please tell...

Resolved! Moving to Victoria from Vancouver

I am planning a move to Victoria from Vancouver. I have been Public Mobile customer for 2-3 years now with phone number starting with area code 604. Do I need to change my area code and if so how?Can I keep the rest of my number same (except area co...

Resolved! Data issue

I went to put extra data of 10 bucks on my account but accidentally put us romaing data and I dont go to the states so can we fix this ?

Resolved! Activation failed

I went through the sim activation process and received a confirmation email but the sim has not activated, I cannot log in, I cannot change my password because my email is not recognised, and the phone number i chose does not work when trying to veri...

Reset my passwoed

My account is locked out ive forgotten my passowrd how can I resset it for acess to my self serve.

non payment?

Tue Nov 12 paid for the new month, received text acknowledging payment received. Today received a text saying that payment is due on the 15th, this is the second time this has happened. Why are you not applying the payment to the account or not apply...

Refus de vente et d'activation de puce publicmobile par walmart-place laurier quebec

Bonjour,Aujourd'hui fait la troisième personne que je préfère à Wal-Mart place laurier pour l'achat de puce publicmobile. Et à chaque fois les commerciaux prétextent d'abord qu'il n'y a plus de puces ou carrément qu'ils n'en vendent pas. Ensuite, dev...

Resolved! Transférer son numéro

Bonjour,Cela fait une semaine depuis que je souhaite transférer mon numéro vers votre compagnie et que j'arrive pas. J'habite dans la ville de Québec, je suis actuellement avec virgine, j'aimerais transtéfer mon numéro vers votre compagnie. Comment d...

is samsung A30 A305G compatable

Resolved! APN - how to set it up

I understand that it is important to set up APN correctly in order to send and retrieve SMS to/from other countries. But logging in to APN on the phone, I am asked a whole array of questions, and I have no clue what the correct aswers are, including...

US Canada talk add-on

I have an active SIM card, paid plan, and add-on but the add-on doesn't work. 200 minutes, US Canada long distant talk.

Resolved! Mobile Data for new connection

I recently started a public mobile connection. My plan shows 250mb 3G data. But my LG G5 does not show data connections though the text and calls are OK.Is there a setting I need to change. I earlier used LTE data on FIDO with the phone.Thanks

Resolved! Changed password

Hello everyone. i just changed my self-service password but I didn't receive an email or text from public mobile advising me of this change. Is that normal? Many thanks!

Voicemail - how to set up and retrieve

I cannot access my voicemail - because I have no clue how to. I got the phone number to call, but that asks for my mailbox number, and I have no clue what that is! Where would I find it? Searching on my phone for "voicemail" gives no result. Can ...

Account Suspended even though auto pay is active

My account has been suspended. I have been on auto pay since Sept. It says auto pay is still active but payment for this month did not process and now my account has been suspended. I need advice.

banking info

REcently made banking changes. Cant update the info since i cant remember email or passwords etc. I do have the phone number for the account but that is all i have. Why cant we just talk to someone intead of clicking around all day in a maze of "non...

Missing Rewards Credits

Hi I've had the auto topup on my account for 2 months straight which brought me to $4 off my monthly bill. Would've been 3 months but I updated my card information on self-serve. Now I am back to having only $2 off. Help!!

missing rewards

new to site. Can anyone help with creating a ticket for missing rewards.

Resolved! Questions about bonus data

I'm looking to transfer my existing cellphone to PM.Does the bonus data provided with monthly auto-renewal applies each month or is a one-time thing?Like say I'm looking at the 25$ plan with 500Mb+500Mb. Does the additional 500Mb come back every mont...

Loving the Network coverage

Since PM is Telus, the coverage is fantastic ! I often get funny looks when I tell people that. They're like, "it is?!" Even had a Telus mobility employee who has never heard of Public!

Resolved! Roaming in th US

What add on do you typically buy for roaming in the US? Data, talk and text, or just text?

Resolved! Change plan

When u change ur plan does it ask you when you want to change it? Or does it do it right then? Like say i have 10 days left on my month n for the next month I want to change my plan when would I make the change so I don't pay extra for the 10 days I ...

Problem paying

Hello Two things have happened. First off, my autopay apparently did not get processed at midnight. I awoke to find that my account was suspended due to non-payment. The strange part is that it said I owed $15 and that I had a balance of $15! Anyway,...

Resolved! 6.5 GB plan not showing up on data usage

Can't seem to find how much I've used, but I got a text saying I used up 95% of my data with only the 1GB promo showing up on my usages. Tried submitting the ticket but all I'm getting is error logging in.

Resolved! Community doesn't show notifications of my posts and bravos

I dont know what happened this days, My Community doesnt show notifications of my posts and bravos given, only show 2 weeks ago badges no recent ones, why?

Resolved! call centre

Why Public dosen't have call centre?

Resolved! Add-ons needed to use phone for 5 month while in USA

I want to use my plan while in the US for 5 consecutive months. I need to know what add ons I can pay for so that I can call and text US to US and US to Canada numbers. I am reading that add ons are for calls originating in Canada which won't work fo...

Resolved! serious problems with my public mobile account

I don't know how to Message Tags

Resolved! Friend signed up on PM he told me to give my referral code..

but he has already signed up, where does he go to entering my referral code or who do I contact and what information do I provide

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