Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I bought the SIM card from Koodo booth, but it does not work (I see no SIM card error. I tried tree different devices.) I am not able to use other sim card, because I am not able to create user account. To create user account I need to receive verifi...
I live in Whitehorse, Yukon (Northern territory of 35,000 people). I've recently started having issues with making local calls. I now get a recording telling me that I don't have long distance on my plan. I have tried calling locally (we use 7 digit ...
I am on autopay and my cc is fine but i guess the autopay messed up and did not completed.So I got this message :Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment...
I've tried to enter the information, more than a dozen times now, to activate my Public Mobile SIM card I ordered through mail, and it is stating as invalid??? First, it seemed to time out, saying there was an error and the need to log out and repeat...
Hello, For some reason I was charged $25 extra for my first bill payment even though I haven't went over my data. Can this charge be reversed? Best,Haleema
We live in the Vancouver area. My daughter is currently with Freedom Mobile but she will be moving to Montreal for university. She would like to keep her current number and I am thinking of porting her number over to Public since Freedom doesn't have...
Hi there, I activated a SIM card with public 3 days ago and my number still has not ported over. I got a text from Public saying to go to the website and click "contact us" and fill out a form to activate my SIM. I do not understand where to find t...
Got this message while trying to process a payment with the same card I've been using for the last few months. My info matches the one from the bank and I've been able to pay other bills just fine with the card. What gives? Only difference I could se...
With "Canada wide unlimited", am I correct in thinking I receive all such calls from outside Canada for free and with no limit to minutes?
I've used CIBC Visa Debit and Koho VISA and both cards give me an error when I try to use them Tells me can't verify information. I contacted Koho and they told me my account is fine and that there are no attempts from Public Mobiles' end to charge...
Looking to understand what happened during my recent Trip to the USA. Basically I added the following Add-ons to my wifes Account (see pix below) It was to allow us to have Long Distance and Data for our 3 day return through the USA. I realize the i...
I just purchased a 1G Data Add-On for $30.I saw that the $30 was added to my Balance but I don't see anything in my Add-On page.I'm running low of data but If I can't get it, how can I get back my money?
I signed up with public mobile yesterday with the help of one of your agents at the local mall,was assured that i was all set up and ready to go.but later discovered that I cannot recieve texts or calls from anyone other than public mobile clients .i...
I've actually just ported my number and plan into a diffrent provider but I want to check that I will be charged for the last period. However I can't login into my account, tried "forget your password" and below is the error message i receive when i ...
Hi , I am currently using xxx and I refer a friend xxxx ****. Didn't receive the 10$ credit ? Edit by mimmo, removed personal info
I switch from lucky mobile to PM. PM offered 3gb bonus data. When my plan got renewed bonus data was removed...sent message to moderate team but no sollutions yet. Is anyone having same issue?
I payed 25 for a plan with 1 gb of 3g data and it says no data add on.?
I need my phone to work. Please tell me my code
Hi,Today my credit cared company, Scotia Visa registered a charge of $8.96 at 8:27 PM EST.Just checking trasanctions on my account, I have nothing since end of May? Just unexpected so checking.----There was an authorization without the credit card pr...
I am in USA now. I could make call to Canada or USA when I first time purchased US Roaming adds-on. In the morning, I got a text message about its expiry tomorrow. Then I could not make any call in the afternoon. So I made another purchase for the ro...
hi there, just got an account today however the porting of the number hasn't occurred yet.. help pls!!
Dear Sir/Madam, I've just received my SIM card. But, when I was buying my plan on-line, I was informed that my international credict card is not accepted. Therefore, I'm unable to activate my SIM card and choose phone number. Is it possible for...
I activated my Sim card last night and when i went to use my phone it says no service. I have tryed reseting mobile network settings etc but still it doesnt work, also removed and replaced sim, turned phone on and off. Please Help...
Hello community,I'm trying to reset my account password but it's telling me that it cannot verify my email on the reset password page.any suggestions?thanks
Hello community, I'm trying to reset my account password but it keeps telling me my email cannot be verified on the reset password page.Any suggestions?thanks
Hello,I am relatively new but not entirely...have been with PM for several months. My plan just went suspended yesterday due to lack of funds on the deadline, but I paid early this morning with a voucher, which seemed to be processed ok. The code w...
Hi,I'm new to Public Mobile. I ordered a SIM card online on June 1st, 2019 and activated it online on June 6th with $25 monthly plan. I am sure the same email address was used when purchasing and acticating. It's been six days and the free 5GB add-on...
I have lost my phone, and looking to get my number back with public. just need to get my account number to create a self-serve with public and get my number back. Thank you
