08-30-2018 02:22 PM - edited 01-05-2022 01:35 AM
i just purchased a PM sim card and added on international calling 400 minutes but i cant call the bahamas
08-30-2018 04:06 PM
@gordia_ewing wrote:since i just boguht the plan today can i remove the international than? and get refunded
If you ask real nice maybe but prepaids are prepaids. And they would have no obligation to refund. I've not read of very many refunds happening here. But maybe people don't say anything when they do.
To ask them, send a private message to them here and include your phone number and PIN to minimize back and forth identity verification.
Forget your PIN? Then you'll need 3 of either of these pieces of information you used when you signed up: full address, birthdate, last 4 digits of CC you might have used, email address on the account, alternative phone number you might've entered when you signed up. Or, in addition, either of these to get to 3: last payment amount and date, last add-on bought and date.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET).
Depending on your notification settings, you would get an email notifying you of a reply. Get back here and click on the little envelope in the upper right of your screen that now has a red blob indicating that you have a message.
08-30-2018 03:56 PM
since i just boguht the plan today can i remove the international than? and get refunded
08-30-2018 02:44 PM
@gordia_ewing wrote:i just purchased a PM sim card and added on international calling 400 minutes but i cant call the bahamas
FYI, the list of countries included for the International LD add-on are: Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, United States, and Venezuela.
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Plans-amp-Add-Ons/ta-p/250167
08-30-2018 02:28 PM
Here is the text from this link (https://www.publicmobile.ca/en/on/plans) - scroll down to the add-ons.
400 International Long Distance minutes
08-30-2018 02:25 PM
@gordia_ewing wrote:i just purchased a PM sim card and added on international calling 400 minutes but i cant call the bahamas
Bahamas is not on the list of countries in that add-on