So I received a offer via text message for public mobile to koodo transfer. plan detail for 60$12GB LTE with expiry of Oct 28 2019.
on Oct 28, I tried signing up for koodo mobile but was unsuccessful as it was at work and using phone to do it.
Hence I asked my son who was at home and had access to a computer to sign up for the offer. During the process he got to billing section and called me but was unable to reach me as I was busy at work. He then proceeded with the offer by entering his credit card information. order was successfully placed and i received a copy of the confirmation email from Koodo. my son lives with me so his billing & shipping address is the same as mine.
Today I am off work so i called koodo to follow up and found out my order was cancelled. They said I was sent an email regarding cancellation but I never received it. I even checked my spam.
koodo person said my order was cancelled due to equifax suggestion due to a address issue. After further digging into the issue, turns they actually rejected the order because the credit card used for the order had a different first name than mine.
so now they are saying you can place new order but when i use the coupon code and validation it says expired.
MODERATOR PLEASE HELPPP!!
