Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have tried several times to port my old number. I get the ticket filled out for the moderator and nothing changes. I have tr ied filling all the blanks, tried just filling out 3 as needed one being the account # , my email, my alternate number. ...
So, I forgot to update my credit card information for auto-pay. Card expired in June, and some payments were due. I updated the information after the account was suspended, and payed what was due. My plan payment is every 9th day, and changed my plan...
So I'm paying my $57 a month but they're still taking an extra 69 out of my bank account so I'm being charged $57 plus $69 a month for a $57 service this is the second month is happen
I have my phone activated yesterday. I cant receive calls. When some one it goes straight to answering machine. What should I do?
when will you have wifi calling
Just signed up with Public, put the new sim card in after registering and getting a phone number. This phone is an older HTC phone. Was on a previous pay as you go plan. Tried to get into phone and it tells me that it's locked.What am I missing?Th...
Made the Switch from TELUS to PM a few months ago- never been happier with this decision. The young guy at PM (sorry I forgot your name) was increibly patient and helpful despite having him alone helping like 3 customers that night. Kudos!
I have the $25/month plan and I want to upgrade my plan to a better one. $40/ month.When I click to change plan, this message appears: This cost of this plan is higher than your current available found. You will need to make a payment to your accoun...
I switched from an Iphone 5 to an Iphone SE yesterday afternoon. I requested to get my phone number switched to Public Mobile. As of this morning, I'm still getting calls on my IPhone 5 and am getting some messages on my new phone, but others on th...
I was thinking of buying the moto g8 play from amazon.ca.Its the one for $189.99 International GSM only.It does not show up in the compatible phone list on public mobile. Here's the link: https://www.amazon.ca/XT2015-2/dp/B07ZG6W4S2/ref=sr_1_4?dchild...
Hey, thanks in advance to whoever's can help. My phone was purchased last year I wanna say in August? Anyway in February of this year it had randomly stopped reading the sim card saying it was "not provisioned" I didn't know what to do so I got anoth...
Hi, I'm older, and I use my phone very rarely. When I get a text, it's always for something important. I'd like to stop receiving the PM automated text saying that my account has been renewed for another month. Is there any way to unsubscribe from th...
Hi, i cant get into my account. i forgot my email and now i cant get to my account to change my plan. i couldnt find anyone to help me. how should i fix this and i need to talk to someone to help me solve this problem. please contact with me
My plan expired on July 9 and I wanted to change my plan.. so I did that, made the payment, and now it shows zero amount due, plan expired, and nothing working. I tried making another one dollar payment to get the system moving, also tried the lost/s...
I purchased a iphone XS Max, it was unlocked with Rogers and when I put my sim card in the phone it does not work it just comes up black service - doesnt say the sim is not supported. When I put my public sim card in any phones it works. I changed SI...
Hi there,There was a promotion running that if you signed up with your email between June 23-25 you would get 1GB bonus data for 6 months if you signed up for a $25, 40 or 50 plan. I signed up with my email during that time and I do not see the bonus...
Dear All, Currently am in India, and want to de-active my service online. pls. let me know the procedure .
Not receiving loyalty rewards
I Have now been over 24 hours trying to activate a SIM card and port a number. Still no success!
I got the message said” fraud@publicmobile.ca Public Mobile here. Your service has been suspended due to suspicious usage. To restore the service please email us at PublicMobile.ca, clicking https://www.publicmobile.ca/en/on/fraud” Please restore the...
Hi,I have $13 refer-a-friend-reward monthly, If I change my current plan from $40 to $25 plan, will the $13 refer-a-friend-reward still valid? Thanks.
DearI have no other sim to call you please help because my sim is locked and I need puk code to lock. please contact me back as soon as possible. if you want to contact then send me an email on this account xxxxxxxxxxxxxx@xxxxxxxx.best regards edi...
I have three phones with 15 dollar plans and a 40 dollar plan and it said that text and picture messages were to be unlimited, however on all of our phones data sems to be used while we are sending picture messages back forth between out phonesthis s...
I was recently getting data usage warnings on my $50 for 8.5GB(3G) Plan. In order to increase available data and get 4G speeds I changed my Plan to $35 for 1.5GB(3G) +unlimited calls/texts and purchased 7 x 1GB Add-ons at 4GB. Will my additional 7GB...
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