Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! porting number to PM from Fongo

I did not receive a txt from fongo to confirm request to port my number to PM. Do I get PM to resubmit request to Fongo??

Resolved! Service pause for 6months

Hellocan I pause my payment but keep the number next 6months? I need to go to my country and be back about 6months later. Please help!

Resolved! Reason for account deactivation

Hello, I would like to know why my account was deactivated after having been connected to autopay? You have always withdrawn the monies from my account monthly, so why was it stopped this month? This has been very inconvenient for me and has brought ...

Data stolen

How do I investigate how or who used 90% of my data on Jult 1st. In one day most of my plans data was taken. How do I get it credited back to my account

Resolved! I need text messages from my old phone.

I recently changed phone number because I moved to another province. I totally forgot to change my number on my Gmail accounts and now I can't login to my Gmail because of 2FA. How do I get my old messages if I already changed number?

Resolved! Google Pixel 3: install sim card

I am confused. My new phone is dual sim itcomes with an e-sim (as shown) and room for a nano sim. Either I am completely missing the obvious.....but where does my pm sim card go?

Resolved! money return bc not using the service

I recently tried to activate my public mobile account. But it was failed bc I did not reply the message from previous courier since it was sent at midnight. And I set up my public mobile auto pay and my credit card was charged. Now I want to my money...

Resolved! PHN plans

What would be the best phone plan for unlimited talk and text with a high amount of data?

Resolved! talk and text stopped working

I got my wife to switch to Public Mobile and we put the SIM card in yesterday; after a couple hours it was working yesterday - SMS text messages, and making and receiving phone calls. Today it was still working at 1:30 pm but now about 20 hours after...

What exactly is 821 error? and why charged multiple times?

Seeing many posts about 821 error lately. What exactly is this error and what caused the problem? Just the server is busy and errored out? Also, some of those with activation error , they tried again and hence got charged multiple times. With one ...

Can't send pictures in text messages

I need help: when I need to send picture in text message:when I do there is a message saying: Message not sent: service not activated on network.can somebody help me or show me how to issue a ticket to moderator please?

plan for unlimited incoming calls

i have a question regarding my plan, i am over to my plan of outgoing calls of 100 minutes, however, the plan is unlimited incoming calls. now i used up my outgoing calls and i cannot received incoming calls. where is the plan that i am entitled for...

Resolved! Activation error

Need a moderator to help as I provided wrong account number for porting and so now I am stuck in a limbo. My bell services are not active anymore and can't use service through public mobile either. Also unable to create support ticket as well.

Resolved! Need to contact a moderator to open ticket

I didn't know I was supposed to leave in my old Sim card and I missed the 90 minute window to answer the sms text. I will need my transfer reset.

cannot receive texts

Why can't I receive texts. This is very frustrating.

missed call does not show up on my phone

When someone leaves me a phone voice message on my iphone 11, my phone does not say missed call so I do not know anyone has called me?

1 GB of data disappear in 5mins while phone in pocket.

Over the span of 5 minutes my 1GB of data got used up while my phone was sitting in my pocket in the middle of my massage. I don't think I actually was using data. Would love to get it back.

I am not receiving my autopsy discount

Resolved! US talk, text and data add on

So I just added on $20 for US talk, text and data, and now it is not showing up on my phone, and I am stuck at the Bellingham airport with no working phone! What is happening?

Cannot make calls

I am on the $25 plan which has unlimited Canada wide calling. I’m trying to make a call but getting message that I cannot make a call because I have used all of my outgoing minutes. This is strange

How can I change email

And why can't I just change it like any other online service

Resolved! Some Contacts Not Being Registered by Sim Card

Some of my older contacts transferred from my old phone are able to send and receive messages and calls from/to my new phone, however, no new contacts are able to, and many old contacts are still unable to send/receive messages and calls from/to me. ...

overpayment

Hi,I signed up for an 'add-on' and by accident I clicked the submit button twice. I was charged two times. I only want the 'add-on' for one time.How do I get a refund for the overpayment of the 2nd 'add-on' charge?Thanks, Rhoda

Public Mobile changed number

Hi, After using PM no problem for a few weeks (after porting number over from old provider) my son's phone got a text saying his number was being changed. I called the old service provider and found out that apparently my son never responded to a tra...

Not a valid CDN number????

Hi there. I am unable to transfer my existing Bell Canada mobile number to Public Mobile. It is a valid Canadian number, SIM is in the phone etc. but when I enter it to transfer, I get an error "Please enter a valid Canadian phone number". Please hel...

How can you tell if a ticket is closed

I opened a ticket which was not resolved and I am being asked to authenticate again. How can I tell if the ticket is closed? It was regarding failure to contact1-855-831-8151 Ontario electric support

Community

Forum Posts