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Public refurbished phones

ecowen
Model Citizen / Citoyen Modèle

I just purchased a phone from Public and I need to change the shipping address.  How can I do that?

 

5 REPLIES 5

hTideGnow
Mayor / Maire

HI @ecowen   For changing address on CPO phone, please open ticket with PM by message them here:

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

 

Meow
Mayor / Maire

I would suggest to contact agent ASAP before they ship your order

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

In either case watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

JL9
Deputy Mayor / Adjoint au Maire

If it has been within the last few days you have enough time to make the change as it can take a few weeks for the phone to get to you. Just make sure you reach out ASAP


@ecowen wrote:

I just purchased a phone from Public and I need to change the shipping address.  How can I do that?

 


I would keep in mind that Public Mobile might consider this a credit card security issue and cancel the order. Is the address that you want to ship the phone to the same as one of the addresses associated with your credit card??


@computergeek541 wrote:


I would keep in mind that Public Mobile might consider this a credit card security issue and cancel the order. Is the address that you want to ship the phone to the same as one of the addresses associated with your credit card??


So you are saying I cannot purchase phone from PM and send to somebody else address as a gift?