cancel
Showing results for 
Search instead for 
Did you mean: 

Accidentally purchased US data add on twice

Elliottdenslow
Great Neighbour / Super Voisin

Can I cancel one of my purchases?

4 REPLIES 4

hTideGnow
Mayor / Maire

HI @Elliottdenslow 

Open a ticket with PM CS Agent.  They can likely reverse the transaction and  move the fund back to your account for future use, like for your next add-on purchase or renewal.

 

To open ticket with PM , at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

  1. start by typing : Contact CS Agent
  2. then Click "Contact Us"
  3. then Click "Other"
  4. finally Click "Click here to submit a ticket"
    you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

 

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

dust2dust
Model Citizen / Citoyen Modèle

Maybe you might use it inside 10 days. You can stack the different data add-ons and when one is done then it will use the other. But if you don't think you'll use the other before 10 days then as above.

JL9
Deputy Mayor / Adjoint au Maire

Did you purchase the same add on or 2 different ones.. I didn't realize you could get the same one until 24 hours after it is used up. Either way a CSA can definitely sort this out for you 

esjliv
Mayor / Maire

@Elliottdenslow  - do you see the addon listed under you Add section or your Plan details section? If not, and the funds are still in your Available Funds area then you really didn't add it successfully. So, in this case leave the extra funds there to be used for other purchases or future renewals.

 

Otherwise, if you did add them on successfully, see other posts.