Can't make / receive calls

[prenatalcoach]

I've been with Public Mobile for years and use an iphone. For the last few days I haven't been able to send or receive any calls. I've tried the regular troubleshooting tips. Is the service down right now?

[Yummy]

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@prenatalcoach wrote:

I resolved the problem. It was an iphone issue and they put out an update to fix it. Thanks!

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Eh, if all issues could be resolved so easily. Good you have your service back.

[prenatalcoach]

I resolved the problem. It was an iphone issue and they put out an update to fix it. Thanks!

[JL9]

You will find various steps to take as it seems it most likely has to do with the PM outage/autopay fiasco if nothing works a CSA should be able to resolve it for you.

[prenatalcoach]

Payment went through today. I'll try this option if I can't get it to work soon.

[prenatalcoach]

My account is active and I have service as far as I can tell. Payment was confirmed to have gone through today.

[dabr]

@prenatalcoach   There have been autopay/payment failures since April 1st for a lot of customers, although they are mostly fixed, some customers are still experiencing no service if they were renewing during this period.

You can try the lost/stolen option.  Log into your account and select Plans/Add-ons tab, Lost/Stolen, Suspend Service and log out and back in after a couple of mins and this time Resume Service, log out and reboot the phone.  Otherwise submit a ticket to customer support via the chatbot bubble bottom right of the screen.

[Yummy]

Is your account active?

Do you have service?

Was your renewal day April 1st?