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Problem solved! thanks for all your help.

almost, can see the finish line

I understand that issue getting fixed now

And I earned a new badge in the process!!! 

BTW - the issue was with the sales rep who didn't follow your process, It's not Publics fault or mine, would be nice if I didn't need to jump through hoops. I did follow the self-serve directions which led to a dead-end. I will try one more time with...