Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was recently told to my delight that I can top off my account with talk minutes as well as data. As well, I was thrilled to hear that if the minutes and or data that you topped off with is not used by the end of your billing cycle, the amount remai...
I was out of country from 4 months and now trying to make the payment to activate number but failed to login
Hi! My husband is having trouble accessing his account. He doesn't remember even setting the account up so doesn't know his password or anything:( Is there a way to help him? He is travelling out of the country tomorrow and needs to add data and ...
So once i get the Bonus Data does that 2 GB expire? If it doesnt expire how does it work if it gets carry forward? So for example If my plan is 1 GB per month, once I exceed that 1 GB for the month, does then start chipping away at the 2 GB? Same wi...
I got an email saying that the SIM card was delivered but I searched everywhere and did not find my SIM card, can someone help me with this please. My order number is 27598.Thank you
I have used public mobile for 2 months and only made an outgoing call for 6 minutes in the first month. My mobile data usage resets every month and I use up all my data for that month but my talk minutes does not.Is this supposed to happen? Let's say...
Have new SIM card on phone for 3 months, phone not working properly. Data glitchy. Phone calls can not be received, wheatger wifi or data on. Can it be a faulty SIM card?have other phone with same monthly and have no problems
Hi there, I'm having issues with my phone. I have a Umidigi A9. I've had Publicmobile on a different phone up until yesterday, when I changed (my previous phone suddenly couldn't sent SMS) so I got a new phone, new sim and new number. Had issues at f...
I am in the US on vacation. My unlimited 10 day US roaming unlimited talk plan for $8 just expired. I went to purchase another one like I had, but it does not appear to be available. Why….I need to renew this same plan now!
I started using public mobile a few weeks ago and I thought I had activated my sim card but I'm unable to receive phone calls. Does that mean my phone is incompatible or was there a problem with the activation?
Unblock the number ASAP. There is a new holiday giveaway promo text coming your way to reply "YES" and perks are being applied to your account. more details here https://productioncommunity.publicmobile.ca/t5/Announcements/More-is-Merrier-is-back/m-p...
Hello Everyone, Greetings !Facing trouble with login while trying to order a SIM card.Able to login to my account with same credentials. However, encountering issue only with Shop.Anyone else facing similar issue ?Thanks !
My number was ported yesterday (from Rogers - from whom I never received a SMS message), but my incoming calls are still going directly to voice mail.
Apparently, I was sent a text to opt in for the giveaways. All I had to do is say yes.I thought the text was telling me rewards applied, as yesterday was my due date.With hopes I read it correct and there will be another on its way. If it is true th...
Hi, I referred a friend when we both signed-up one year ago. She just upgraded her plan and her 5$/month reward disappeared and she paid full price for the last bill. Are refer-a-friend rewards supposed to disappear when changing plan ?
Hello, since yesterday I have been trying to make a payment with 3 different credit cards and debit cards and I can not make any payment to reactivate my plan. It stills EXPIRED. What can I do? The message is " unable to process transaction. Sorry yo...
Trying to add addons on 2 accounts atm but somehow both of accounts are suspended, when we can use it no problem. We need to add ons asap because traveling but we cant because of it. Anyone know how to fix?
It says I have run out of Data but it still shows I have plenty of data left in settings under Data Usage. How do I fix this?
Looks like gifts have arrived for us all! @darlicious Amazing $30 referral bonus, 2GB free data and 500 minutes for all existing and new subscribers Dec 1 to Dec 31! Seems like simple activation too....just have to answer YES to text received from ...
Hi community!!!! I have had the autopay system since more than one year ago. Today I had the charge in my bank account but Public mobile has decided to cancel my plan because: "Your service is currently suspended due to insufficient funds." What sho...
I received a text saying I am 75% through my data which is confusing how much I really have left. This table is what my self serve says I have used: NameData Limit* (MB)Data Used** (MB)Remaining Data (MB)Status1 GB of data at 3G Speed1024709.729314.2...
I activated my sim card under the a/m plan few days ago with an auto-pay option to get the reward of 2$. I noticed that an amount of 36.75 was deducted immediately from the credit card !the question is: are we paying a month in advance ? if yes, when...
Hi, I have 2 accounts I control (1 personal, 1 work) and I need to swap the numbers between my plans. I read initially that this wasn't possible but see that another user was able to get this done. Can you advise on next steps. Thanks.
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