Community

Resolved! Can't get in to other account

I set up accounts/phone plans for myself and my husband.  I needed to change the credit card on file before the card renews with its $120 annual fee.  I changed it in my account no problem but my husband and I cannot get into his account.  He has don...

Resolved! Voicemail icon not displaying message has been left on my iphone

Resolved! Two-Step Verification/Can't Access Email

I can't get into my account to add money as it wants a code from the email.  I can't get into the email as I need a code from the phone number.  The card on file was destroyed and a new card was issued so we can not add funds through *611.  Is there ...

Resolved! problem calling *611

im trying to make a payment with a voucher through *611 and nothing works. What can i do to pay with a voucher seeing i dont have a credit card ?

Resolved! How to increase phone ring length?

How can I increase the length (or repetition) of my phone ring before it goes to voicemail? Its a Moto 5 Play.

Resolved! Will my phone still work in Canada if I purchase a US 10 day Talk, Text & Data plan?

OK, 'newby' here -> need to catch our flight to Mexico from the US so we will be driving down to Seattle.  We will be on route for over a day and I just want to clarify that when I purchase the shortest time available that my Canadian plan will still...

Resolved! promotional text messages

I am trying to contact a moderator to resume receiving promotional text messages and find that I need some direction. Any assistance would be appreciated.

Resolved! i just want to get my pin to pay

Resolved! Addons

I’m looking into the $15 15 day U.S. roaming plan. Is that $15 total for the period or per day? Thanks!

Resolved! To find email address in my account

Can I find my email address for my account Community?

Resolved! U.S. Add-Ons

I purchased 15-day talk and text add-ons Friday, March 17. My talk is working fine but my texting is not working at all.  No texts are getting through.  My account now says I only have 12/15 days left for talk and text. I checked my APN setting and i...

Resolved! Account Status Your account has been suspended

When I tries to log in my account to check on my payment history and prepayment status,  I saw the above message saying "To reactivate your current plan, you need to pay your outstanding balance. Suspended accounts are deactivated after 90 days of no...

Resolved! Lost phone and sim card

My friend lost his phone. He was on a prepaid plan with public mobile. Can he get a new SIM card with the same phone number by going to the store? He seems to think that because it's a prepaid plan, it's impossible to get his number back. Please help

Resolved! Unable to login/change password

Hi I'm unable to login my account or change password. My phone service is locked and I've been making continuous payments. Don't know what's happening pls help

Resolved! My phone got hacked and they changed my sim card number

Hi there, my phone got hacked today and the hackers changed my sim card instantly making me lose access to my public mobile account and all my other financial accounts since they use 2 factor aunthentication. I've been frantically calling all my fina...

Resolved! account

How can i add my husbands mane to my account as a contact person.

Resolved! Call Forwarding

Resolved! Travel to Austria this June

I am planning to travel to Austria this June. What do I need to to to make sure my phone (messaging, calling, and data) works there? 

Resolved! Suspension of an account

hi,  I heard that you can suspend the cell phone account for 3 month(or 2 month) while keep the phone numbers and have the cell phone bill start charge on the 3rd month. thank you very much.

Resolved! Out going call not working

Hi,I am unable to make outgoing calls for certain numbers especially toll free numbers and public authority numbers. I have done following so far couple of times but did not work.1) Switch off the phone and restarted2) Tried airplan mode3) change net...