subscription change and over charged!

[mcqueen72]

Hello, I changed subscription and it asked me if i would like to change immediately or on my renewal, i choose my renewal but that was not the case and I was charged for the full amount while i specifically ask for the change on my renewal date! will I be credited for the month that i have already payed ? I feel that I have been double charged!

[mcqueen72]

100% sure I chose my renewal 

[DennyCrane]

I just did it half an hour ago and I wasn't charged. It says when it will become effective on renewal. Are you sure you selected the right option?

[softech]

hi @mcqueen72  I saw another post today about similar situation.

if you are certain you didn't click the wrong button, please open ticket with PM support

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: Chatbot 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[Handy1]

@mcqueen72  Get in touch with support see if they can reverse this for you 

while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.