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Changed new email address while update eversafe id,old email can not register new account

K_GL
Good Citizen / Bon Citoyen

New email login working well,but Login old email account show resume active or go to login page,tried click resume activation button then back to login page05F19C9F-64F0-42D3-8F03-23FBE885A885.jpeg

3 REPLIES 3

jellyfish88
Great Neighbour / Super Voisin

where you able to find a fix for this? facing the same problem here

alexisdupre
Good Citizen / Bon Citoyen

I also tried to change email during eversafe update and I have the same problem.

NDesai
Oracle
Oracle

@K_GL Seems like the email you entered is not the same as your self-serve account? I am guessing at this point, but since it's asking to activate, the email is probably not linked with any self-serve account. On the login page, try clicking forgot email and see what happens 

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