Esim activation issues

[Anita_W]

@CS_Agent trying to activate new account. Esim isn't working, I have a physical sim I want to use but can't restart process and since I am porting over my number I can't get into my account as eversafe keeps sending codes to my number that is in limbo no.

[Chalupa_Batman · Accepted solution]

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@Anita_W wrote:

@Chalupa_Batman this is a very old phone, Google pixel2 I don't think the app should have said it supports esim

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Well, the Pixel 2 does support eSIM. So the system was correct. You just need to follow my instructions below.

EDIT: I forgot that the Pixel 2 only had eSIM available to Google Fi users at the time. It started with the Pixel 3 here in Canada. SO, when you reach out to a CS Agent, advise them the above comment, they need to send it to their service department to remove the Pixel 2 off their approved eSIM list.

[Anita_W]

@Chalupa_Batman this is a very old phone, Google pixel2 I don't think the app should have said it supports esim

[Chalupa_Batman]

I did not suggest the porting number to be called because it wasn't a porting issue. This is an eSIM issue.

So let's try this. Go into your SIM settings and find the PM eSIM. Once found, pick it as the PRIMARY SIM. Once that's done, reboot the phone. If this doesn't work, contact the CS Agent using the link.

[Chalupa_Batman]

One, please do not tag the CS agent here as they will not or should not respond in an open forum. Too many of them have made mistakes of asking security questions in an open forum. Please use the link I provided to reach out to them as they are the only ones to resolve this for you.

[Anita_W]

@eddieO @Chalupa_Batman @CS_Agent the only options with eversafe is sms ot resend by text or voice call (all three options have the same issue)

[Anita_W]

Nope, no such button

[eddieO]

@Anita_W are you able to click on a link that says: "Didn't get code"? If so, click on that and then you should be able to select to resend by email

[Anita_W]

@eddieO @Chalupa_Batman @CS_Agent so the porting support was no help as the transfer to the esim went through, now I need to move the number to the physical sim I have which will work ( keep in mind I can't log into my account due to eversafe sending the code to the number in limbo)

[Chalupa_Batman]

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@Anita_W wrote:

@CS_Agent trying to activate new account. Esim isn't working, I have a physical sim I want to use but can't restart process and since I am porting over my number I can't get into my account as eversafe keeps sending codes to my number that is in limbo no.

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Hello @Anita_W 

Only a CS Agent can fix that for you. Here is how to reach them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[eddieO]

@Anita_Ware you able to sign into your account on a web browser? Or you can try going into your phone's settings and clearing the Public Mobile's app cache and then signing back in. If neither of these works you check your community inbox as I will send you the number to the porting team