Just transferred into Public Mobile, but can't receive calls/texts

[tanghl813]

Hello,

Just transferred my number over from Fido. I can call out and send text messages but can't seem to receive any. What's the problem here?

[tanghl813]

It works now. Thanks again!

[tanghl813]

It hasn't been 90 minutes yet. Thanks!

[softech]

@tanghl813   has it been 90 minutes yet?  if already passed 90 minutes, you will have to call a number to retrigger the process.  I will message you the number just in case.  Check your Community inbox, envelope icon on top right.

[tanghl813]

Thanks! I must have switched the SIM card before getting the message. I'll put the old SIM card back and see if that works. 

[softech · Accepted solution]

@tanghl813   First you can make outgoing calls?  If so, good

For incoming calls/texts, you requested port in old number from your previous provider?  If so, did you reply YES to the text from your previous provider? 

if you did reply YES within 90 mins, it is good.  You just have to wait for the porting to complete to get incoming calls.  It should completed within 2 hours.  Just reboot your phone every 30 minutes for update.

If you missed the text, didn't reply within 90 minutes, then the port won't complete.  But no worry.  Let us know and there is a number you can call to re-trigger the text.