01-08-2022 03:36 PM
I entered aSIM card that didn't work and public mobile charged me. I bought a new SIM as I guess the first one was expired and now I would like to activate my account and transfer my phone # to public mobile. What is the process?
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01-08-2022 08:13 PM
@0PX9O4 wrote:I am in agreement with @computergeek541 about being careful to not create a second (unwanted) account if there's a chance that one has already been created previously.
@0PX9O4 hence, why I started with my statement about being confused, and my question about SIM being expired.
For sure, if a successful SIM card activation was completed, another SIM card does not need to be activated (unless they want a 2nd number and account).
I am not sure if the charge the OP is speaking of is related to the cost of the SIM card itself, or was there an activation completed on a valid SIM card. So, taking the information as I see it and working with it.
Don't really know; let's hope OP comes back with more details.
01-08-2022 07:50 PM
I am in agreement with @computergeek541 about being careful to not create a second (unwanted) account if there's a chance that one has already been created previously.
01-08-2022 07:49 PM
@DM31 wrote:I entered aSIM card that didn't work and public mobile charged me. I bought a new SIM as I guess the first one was expired and now I would like to activate my account and transfer my phone # to public mobile. What is the process?
@DM31 - I am a bit confused with your question.
Firstly, Public Mobile does not support eSIM.
What first SIM are you talking about being expired? Was this a SIM that had an activate account at one time, but has been deactivated/suspended for over 90 days? Then, yes, that SIM cannot be used to open another account.
So, a new SIM card would be required to activate and port your number over to Public Mobile.
Check to ensure your number is eligible to transfer over here:
https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal
Yes, it says Koodo, no worries - Telus owns both Koodo and Public Mobile.
If your number is ok to port over, complete the SIM activation pages here: https://publicmobile.ca/en/on/portal/activation
You can do the port during the activation process.
OR, if you like, you can activate with a new number then port in your previous provider's number afterwards.
01-08-2022 03:53 PM
you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.
Here’s How To Contact Customer Support Agent
Good Luck...
01-08-2022 03:44 PM
Whatever you do, don't activate another account. The likeliness of the original SIM card being faulty is low. If you've been charged for activation but the service isn't working, a customer support agent can help with that.
01-08-2022 03:43 PM
Since you were already charged before, you should get in touch with an agent by sending a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437