Public mobile issued my curent active number to another public mobile new user

[news]

Hi,

My mobile number is some how in your company database. You have issued a my current active number to one of your subscriber on 23 Dec 2021.

I'm with lucky Mobile. However I get messages from other unknown people.

I was with public mobile in 2013, however I have ported my number in 2014 and 2015 to other service provider.

But public mobile has issued my number to its new user on 23 Dec 2021.

Please solve this issue.

Thanks

[esjliv]

@softech - never know, could be.

EDIT: maybe a ploy to winback a Freedom (once Public) customer. 😂

[esjliv]

@news  - FYI, this is a Public Forum where we are members like you. We are not Public Mobile Representatives (CSA) and have no access to accounts.

Public Mobile Representatives are reachable here: https://www.publicmobile.ca/en/bc/get-help/articles/contact-an-agent

[softech]

@news   if you want, you can open a ticket with PM Support for their  awareness.  But again, no worry, you will keep you number

FYI, this is a glitch happen to Telus a lot, but likely you won't get "chosen" again soon.

To open ticket with PM:

Spoiler

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[esjliv]

@news  - ha, that is interesting. I would submit a ticket to Public Mobile representatives (CSA) and let them know to remove your number immediately from their system...as you have it!

Use this link to

Private Message to Public Mobile Customer Support Agents (CSA)

[softech]

@darlicious @esjliv , maybe we have both sides of the story now   🙂

[softech]

@news  remove your number..  Dont post here.

Click on the circle with down arrow on your post to remove it.  

this is an open forum, no need to post here

[news]

ok

[softech · Accepted solution]

@news   Someone just opened a ticket, he was new and he got an old number..  Maybe he got yours?

No worry, you will get to keep your own.  the new comer has no choice but to pick another number