New activation Not Working

[Jaspreet123]

Can you help

[esjliv]

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@Jaspreet123 wrote:

I have paid the bill but phone still don’t ha Data and unable to make calls.

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@Jaspreet123 

Try one or more of the below:

*turn off your phone for a minute, than rebooting  

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Try your SIM into another phone to see if you have any services...to rule out a phone issue.

IF still issues, ask CSA to check your account. Methods to contact CSA here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator

[Yummy]

Can you post screen print of your account status (remove personal data) so we can see what is exactly going on, please.

[Anonymous]

 @JK8 : lol There are precious few clues to go on so we're all asking questions. We can always throw in the bog standard reply and get on with our lives. 🙂

[JK8]

@Anonymous @softech 

Are we playing the game Clue tonight?

[Anonymous]

 @Jaspreet123 : Or are you thinking that this is a pay as you go place? It's not. It's a 30 day plan. Just adding money doesn't give you services.

[softech]

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@Jaspreet123 wrote:

I have paid the bill but phone still don’t ha Data and unable to make calls.

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@Jaspreet123 

Is there any fund showing up as Available Fund in My Account?

If so, is Available Fund = your plan amount you just paid?  if so, the amount is there and just PM not renewing your plan.

Can you try to pay $1 more (going to One Time Payment, select Other and enter the amount $1) .  Once payment went through,  click Reactive Current Plan button.  , logoff My Account and reboot the phone.

[Anonymous]

@Jaspreet123: Are you on the $15 plan? Do you see the line saying minutes on your overview page? Do you see the line saying data on your overview page?

[JK8]

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@Jaspreet123 wrote:

Renewal 

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When is your renewal date? What is the status in self service…..does it say Active? How were you paying autopay? Vouchers? Do you have any services …text, incoming calls?

[Jaspreet123]

Renewal   

[Jaspreet123]

Renewal 

[JK8]

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@Jaspreet123 wrote:

I have paid the bill but phone still don’t ha Data and unable to make calls.

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Are you a brand new customer or are you paying for a renewal?

[Jaspreet123]

I have paid the bill but phone still don’t ha Data and unable to make calls.

[JK8]

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@Jaspreet123 wrote:

Can you help

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Give us more details on what the issue is?