@mnure1c
Was your renewal tonight? What time did you try to perform the plan change? Your plan renews at midnight eastern. The payment system will take your plan amount at 2am eastern if renewals are running on time. If you scheduled a change plan on next renewal just after midnight then it will occur on the following renewal not the current one. If you change it now you may risk being charged again for the new plan and lose the payment for the newly renewed one.
If renewals are running late or if it was before 2 am and payment for the plan has not been taken nor showing in your transaction history then you can possibly still change your plan to your desired plan by suspending your service via lost/stolen.
Wait until renewals finish around 6am eastern again if on time. If you had no available funds or enough to cover the new plan amount you would resume your service, go to the plans page, choose the new plan and choose change plan immediately.
This will bring you to the payment page to top up your balance by choosing other amount. Enter the amount needed to cover the new plan amount and confirm and submit the payment. You should now have your desired plan in an active state.
Since you had already added (too many) funds but if the plan payment had still not been taken suspend via lost/stolen. Wait until 6am eastern and contact customer support and ask the CSA to perform the plan change to the desired plan. Cancel any future scheduled plan changes.
Edit:
As of 3am Pacific renewals have still not charged the plan amount.....4 hours late. Last night renewals were running about 6 hours late. @mnure1c if you suspend via lost/stolen now if tonight/this morning is your renewal you could still get a CSA to change your plan.
