Invalid sim

[marywaterman]

I’ve had my SIM card about 2 years. Suddenly yesterday I started showing up “invalid sim” it has come back and now is doing it again. Any suggestions? Will getting a new SIM card fix this issue? I have an iPhone 7

[esjliv]

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@marywaterman wrote:

I’ve had my SIM card about 2 years. Suddenly yesterday I started showing up “invalid sim” it has come back and now is doing it again. Any suggestions? Will getting a new SIM card fix this issue? I have an iPhone 7

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@marywaterman 

Can you try the SIM into another compatible phone and see if you have the same results?

If so, then, check the last 4-digits of the SIM card number and ensure it matches the same number on our Self Serve account under the "Change Sim Card" selection under the My Profile area.

If the numbers match GREAT! 

But that means you may need a new SIM card, which you can swap yourself in your Self Serve account.

If they do not match then someone has been fraudulent on your account. List phone as Lost/Stolen and check your financials.

Let CSA know about this, by either these two methods: https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

[NDesai · Accepted solution]

@marywaterman Try taking it out and clean it a bit. If that does not work, you will need a new sim. Try messaging PM CS agent. Also try any other working sim to see if your iPhone is not experiencing any hardware issue.