Not receiving calls
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11-30-2022 04:46 PM
Hi. I am not receiving calls when someone tries to call me. It goes straight to my voicemails. Why is that? I did restart my phone. Still nothing.
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11-30-2022 06:29 PM
OK then your only choice is to contact customer support to reprovision your Sim card from the back end. Sometimes you can do it yourself but not this time. Submit a ticket via SIMon or send a private message.....it may take up to 2 to 3 hours for an initial reply due to larger than normal customer support requests. Responding promptly will speed up response times.
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11-30-2022 06:11 PM
Lol ya still the same thing. I have a A53 phone. But nothing has changed.
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11-30-2022 06:02 PM - edited 11-30-2022 06:03 PM
Thanks for confirming. One more thing to try before contacting customer support. In your settings of your phone go to Network and Internet>>Mobile network>>Advanced>>"Preferred network type">>change to "3G" only. Now try calling your phone and see if it still goes to voicemail?
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11-30-2022 05:57 PM
no i suspended. Logged out. Logged back in. Resumed then logged out again and rebooted.
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11-30-2022 05:54 PM
Just to double check...you logged out after suspending and before resuming service?
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11-30-2022 05:53 PM
Ya I tried the lost phone trick. Still not working.
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11-30-2022 05:52 PM
If you go to the 3 dots at the top right corner of your browser and click on it the drop down menu will offer you either "private", "secret" or "incognito" mode that hides your activity. It makes your account work better since it's super glitchy.
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11-30-2022 05:44 PM
What do you mean by secret incognito mode?
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11-30-2022 05:36 PM - edited 11-30-2022 05:36 PM
This is likely a provisioning issue after renewal. Since customer support is extra busy and you are on the points to program try the following:
- Log into your account using secret/incognito mode.
- Go to your account page or the quick links menu.
- Click on the lost/stolen feature.
- Suspend your service via lost/stolen.**
- Log out/in.
- Resume your service via lost/stolen.
- Log out and reboot your phone.
- Call your phone # from another phone. Does it still go to voicemail?
**Disable 2FA verification before you suspend your service via lost/stolen.
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11-30-2022 05:05 PM
Yes of course you are right. People are more likely to complain than praise. There's nothing wrong with complaining if it's justified and not getting the service paid for.
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11-30-2022 05:00 PM
@Kandrews Since the problem is just intermittent, it's probably happens when your in a dead zone and the signal to your phone is weak, during those calls. So they go to your voicemail.
It's nothing to worry about.
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11-30-2022 04:58 PM
@statusquo- It's the nature of the business. Of course we see all the complaints. Nobody takes time out of their day to say hey provider you're doing everything exactly as how I expect it to and I pay for. Good job.
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11-30-2022 04:57 PM
Just twice. Once with my skip driver. Than another I tried on my work phone.
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11-30-2022 04:57 PM
No I don't have the do not disturb on. Today my plan was auto topped.
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11-30-2022 04:55 PM
That would be very annoying. I never noticed there were so many problems before starting to read more of these posts in community.
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11-30-2022 04:53 PM
@Kandrews , did you do a number port recently? If not, maybe you have do not disturb set on the phone or call forwarding to voicemail is set.
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11-30-2022 04:50 PM
Does that happen when everyone calls or just one person ?
Perhaps that one person has an issue rather than you.