November payment

[fandlingram]

Neglected to update replacement credit card details & notified re non payment for Nov. Account is set up for auto pay.

Went into account on 29Nov22 & updated card info & made payment which appeared to go through. Checked bank

Credit Card account showed transaction pending then later reversed. Is there a way to confirm my account is up to date and in good standing. Text received from Public mobile indicating payment not received.

[hairbag1]

Using your cellphone, dial 611 to get latest account status. As long as cc is valid, you can also make payment as long as you remember your PM pin number.

[softech]

@fandlingram   do you have any active service on your phone?

when you login to My Account , do you see account status Active or not?

[Quigley]

@fandlingram   Before trying to update your CC, try logging into your account using a browser in incognito or private mode first. You'll have better success.

[HALIMACS · Accepted solution]

First things first, @fandlingram , do you have ACTIVE service?

If so, you're all good, if not, log into self-serve, what does the landing page indicate?  You can also dial *611 from your device to hear recorded information about the status of the account.