if you activate yourself online, a My Account login would have setup already. If you activate long time ago in-store, then it is true that you might not have a My Account setup yet
Either way, please open ticket with PM Support to have them check and/or setup the account login for you
1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.
**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".
2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there