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Pre authorization for payment

Navneet83
Great Neighbour / Super Voisin

I want to update my credit card information for payments as the previous one has expired 

6 REPLIES 6

koen4224
Model Citizen / Citoyen Modèle

I think they are referring to when Activating, as I've noticed the payment page won't accept payment 2/3 times with clients this week. 

koen4224
Model Citizen / Citoyen Modèle

Public has been having alot of issues at the Payment page during the activation process. 

Make sure you have a space in between your postal code, and if that still doesn't work try that same thing again from a private incognito window or on a different device. 

@Navneet83 

 

if you activate yourself online, a My Account login would have setup already.  If you activate long time ago in-store, then it is true that you might not have a My Account setup yet

 

Either way, please open ticket with PM Support to have them check and/or setup the account login for you

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

 

Navneet83
Great Neighbour / Super Voisin

I am unable to create the account for updating credit card information 

Meow
Mayor / Maire

Log in to your account and try not to make mistakes while filing out the form

Meow_0-1669849621074.png

 

walker1
Mayor / Maire

@Navneet83 You can do that yourself from inside your account.

For better success, login to your account using a browser in incognito or private mode first.