I ported from Fido to Public. I received the SMS message, but I think I responded YES just after 90 minutes. I have data, and can make outbound calls, but I cant receive any calls. It goes straight to my Fido voicemail
I think I need to retry the port, but I don't know how
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It normally takes about 90 minutes to complete the porting so your Fido SIM should still work until porting is completed if you replied YES within the 90 minute minutes window.
Meanwhile, reboot your phone to see if that works by powering off the phone.
If that didn’t work, you need to contact a CS_Agent to confirm complete the porting for you.
They will be available from 6:00am to 10:00pm EST.
@agpulic88 there has been lots of porting problem today, possibly due to the high number of portings going on this weekend.
There is a number to call for status update, you can talk to live support. But it is closed now, call tomorrow morning. I will message you the number, please check your Community inbox