Payment

[kdanielle1995]

My account was suspended. I uploaded the funds via credit card this morning; and paid my due balance and my account is still suspended ! What is going on !

[gpixel]

lol who's being harassed?

[softech]

really?  I only see members eager to help in this Community.  Walking around harassing members is not the way to go

[walker1]

@kdanielle1995  Did you try what I asked you earlier?  People tend to repeat ideas.

[softech]

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@kdanielle1995 wrote:

None of my services are working unfortunately:( 

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@kdanielle1995   Please login My Account  using Incognito mode once again and confirm if the account status is showing Active. 

If is shows Active, please reboot your phone once more

If it shows Suspended, please click "Reactive my plan" and follow the screen to make a manual payment

[walker1]

@kdanielle1995  Have you tried logging into your account and click on the reactivate button?  Have you restarted your phone, recently?

[kdanielle1995]

None of my services are working unfortunately:( 

[walker1]

@kdanielle1995   If all your services still work fine, then don't worry.  The suspended status will eventually switch to Active later. 

Try logging into your account using a browser in incognito mode and try again.

You might be seeing old cached information.