RE: Holiday free 2Gb + 500 LD mins add on.

[rehabconsult]

My dad uses a PM plan, which is managed by me. He is out of the country for 2 months and may not be able to receive the text for Free add on nor will be able to send  a YES reply to get this add on. Can you please help me manually add this add on to his PM account? Thanks.George.

[Meow]

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@hycm53 wrote:

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I received PM email :"I’m an existing customer; how do I redeem my holiday gifts?
1. Between December 1st - 15th, we’ll send you a text message with your holiday gifts.

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Did you receive this email just now?

Yes you did!!! As I received the same email.

Well, you have to have SIM in a phone and reply YES2. I doubt agents will add these bonuses to account but you can always explain situation and ask.

[hycm53]

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@Meow wrote:

I cannot remember what was with this bonus for 2022 but it is either through SMS or you have to log in to account and 'purchase' it for $0.

If it is through SMS it has to be replied accordingly. Unless your dad is in USA and using US add-ons he should leave PM SIM with you as SIM has no use anywhere else but Canada and USA (with add-on).

You can ask agent in advance what you can do but there is guarantee PM will give us any bonuses for next year.

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I received PM email :"I’m an existing customer; how do I redeem my holiday gifts?
1. Between December 1st - 15th, we’ll send you a text message with your holiday gifts.
2. To redeem them, just reply “YES2” and your free data and international minutes will be automatically applied to your account."

[Meow]

I cannot remember what was with this bonus for 2022 but it is either through SMS or you have to log in to account and 'purchase' it for $0.

If it is through SMS it has to be replied accordingly. Unless your dad is in USA and using US add-ons he should leave PM SIM with you as SIM has no use anywhere else but Canada and USA (with add-on).

You can ask agent in advance what you can do but there is guarantee PM will give us any bonuses for next year.

[rehabconsult]

Ty again

[rehabconsult]

Still paying the bill. Its not suspended. Ty so much for your swift reply. I shall do.

[softech]

@rehabconsult   is the account suspended or you still paying?

If you are still paying the monthly fee, I think PM support can manually add them on for you, please open ticket with PM Support

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there