Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Voice to text add on? Will PM work where I live?

@CS_Agent I want to make the switch but I have a couple questions that I can’t find answers to on your community or with Simon.

Resolved! Data issue

I reneed my plan on sept 8 . i have 8 gb data in m plan and one day later said i used 95% already what a joke i used next to anything . now my data is shut off and i cant contact anyone crappiest servi e ive ever seen . i need to speak to customer se...

Data is very slow or sometime not working

Data is very slow or not working at some point. I need to change the service because I am an Uber driver if it is not fixed tonight.

how do i port from koodo

I have created an account with a new number. How do I now port my Koodo number?

Can’t make any local calls

I changed my plan about 2 hours ago but can’t make any local phone calls

Resolved! Not Being Able to Pay After My Plan Has Expired and I Have Missed the Payment

I have missed my payment and my plan has expired. Now I want to reactivate and also change my plan. I want to go to the $25 plan and no matter how many times I change my plan, the reactivation payment is stuck at $10. Is this $10 extra for activation...

Are there no LTE plans in BC?

Every plan listed is 3G, aside from the data only 1 GB for $30.

Resolved! How do I know if my current (expired) plan is LTE or 3G?

It doesn't say in my account. It just says 6 GB of Data.

balance 87.00$ mais toujours pas de téléphone.

Bonjour,450===========. Ai balance de 87$ mais pas de téléphone. Système me dit temporairement suspendue. Merci à l'avance de bien vouloir m'aider. Avait pourtant déjà payé pour le mois mais ai vu ce matin que suspendu comme si pas payé. Suis allé re...

Resolved! Lost phone, on prepay - never set up self serve

I lost a phone with a SIM card I got at Walmart. I never set up the online self serve and I want to cancel the prepay on it. When I try to set up the self serve now it says it will text me to confirm but I don't have the phone any more. Is there a...

like to port the number

Hi I like to port my number, when i sign up with public mobile they can't port the number for me at the time, I got new number with public mobile, you need account # from my previous provider in order to port the number. now i have the account #....

My Data not working on my phone

Hi I have plan with 1 GB Data, phone plane is working but Data not working. Please call me

Resolved! sim card not received 14 days after ordering(no tracking #)

Ordered Sim card 14 days ago. have not received a tracking # or sim card. Email received said. Your order is confirmedWe’ve accepted your order, and we’re getting it ready. Come back to this page for updates on your shipment status. No update in 2...

Resolved! Data usage did not reset

I recently signed up with Public Mobile and went with the $25 a month plan. This plan includes 500MB + 500MB bonus with AutoPay. Does the data usage reset every billing cycle? So, every 30 days?

Resolved! Samsung A5

I might be getting a good deal on the Samsung A5. Will it work with public mobile?

billing

hi , i have charged twice for the same bill.

Can't access DATA

Just got Public set up this morning. Using iPhone 6. Phone works under wifi, but can't seem to get data working (my plan includes 500mb). Looked under APN and found these instructions:APN: SP.MB.COMMMSC: http://aliasredirect.net/proxy/mb/mmscMMS P...

US-ADD ON

I was double charged for my add on that I do not need. I clicked 1GB data for $20 and the website lagged and my credit card was charged $40 for 2GB which I never clicked nor need and I want my money back asap I don't appreciate being scammed.

Resolved! Mts prepaid number

Had an MTS prepaid phone number that I tried to port to PM. Purchased PM SIM card from Landon drugs store. big issue is can make calls but cannot receive, which means porting was unsucessful. Please advice.

I have 2 GB or roaming can I use it in Canada?

Resolved! Activation error, payment processed, can't login, didn't receive email

Hi, I completed the first part of registering my sim card, personal info and visa info. It was processing and after a minute or so came back with an error message that said something about logging out and logging back in or clicking a link. None of w...

Voucher Codes not working

My voucher codes are not working. I bought them with Loblaws Atlantic Superstore. I tried the numbers given within the self-serve (Voucher Number) but also the (Pin number) and none of those numbers work. I bought $120 worth for my first time with pu...

U.S. Roaming

I recently changed my plan to include U.S. and Canada coverage. When I was in the U.S. it did not work or barely worked. I think it only worked when I was close to the Canadian border. When I got back to Canada, I got a text that said, " Welcome to t...

Resolved! Moderator Response time

I know this has been asked many times, but didnt want to jump in on an old post. I sent a PM to the Moderator team on Saturday September 7th - No response. I thought,ok, maybe the PM got "lost" so I tried doing the Simon thing and sent another messa...

Resolved! data not working

I can't seem to get my data working .Any advice

Resolved! Transferred number and data is no longer working

I set up a new phone using Public Mobile. The number and the data worked fine. Then I transferred numbers because I wanted to keep the number of my previous phone which was on Virgin Mobile. The number transferrred went smoothly. I can recieve texts ...

can't complete your call

can't complete your call if you don't have a long distance addon .....just topped up account plan payment went through says active can't make calls or text . data works though.tryed lost/stolen phone trick and took out sim and restarted. nothing wor...

Service not working

Hi, I activated yesterday from Freedom and I still don't have a working phone plan. Service is super intermittent and I keep losing it and only a few calls have gone through. I was unable to get a ticket going. Could someone help me?

Resolved! Email

I have never had a data plan before. How do I get an email address for my new Public Mobile account?

Resolved! New account

I just activated my new account. I simply connected to the internet without any browsing, just to make sure it worked. I apparently used over 55 mb of data just to connect. Is that normal? How much browse time do I get with 1000 mb of data?

Community

Forum Posts