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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Not letting you log in.... using info set up with....

Hi. I set my friend up for public mobile.I entered his email incorrectly and have not been able to figure out how to change that yet. It won't let him log in using exact info .... the incorrect email and password... And we have both been able to log...

Reactivate account

We reactivated my sons cell phone plan yesterday after he had lapsed for a few days. It doesn't appear to have worked and he doesn't have access to voicemail etc. How long should it take? Thansk!

Resolved! Points

Do I have to be active everyday for the month to get the 20$ ?

Resolved! Error HTTP 404 timeout

Hello, I received my Public Mobile SIM card.I went to https://activer.publicmobile.ca/ .I think that the last step I did successfully was after choosing the "Forfait".Then, I got an error HTTP 404 . In my password manager, I noted my Public Mobile id...

How to report a phone stolden

xxxxxxxxxxxx is the number please track and phone the police if you find the theaf edited by computergeek541: phone number removed

Resolved! 611 down right now for all? Or normal down during renewal?

It's not a big deal at all I was moreso curious than anything else. I'm using data right now so everything is fine, just wondered if it's normal is all. I know it's normal for the self serve site to be down. Is it the same with 611?

Resolved! Buying a phone

New here. Been looking for compatible phones to use with PM. Is there a list available or what is best way to select a compatible phone? Thanks

No network after payment

My account was suspended. I have topped up my account but no network is available. also the account says. the account is sucssefully topped up by $10.. amount. available funds $0.

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Not able to access data iphone 5s model a1533

Resolved! Not able to access data iphone 5s model a1533

The apn setting has been updated to sp.mb.com but still no go. Pls advise. Data has no issue on my other phone

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$2.00 Monthly Preauthorized Reward

Resolved! $2.00 Monthly Preauthorized Reward

Preauthorized payment comes with a $2.00 monthly reward. Now as started in the pre-sign up details, the reward will be applied to my monthly bill every month thereby bringing the bill down by $2.00. The deduction will continue for as long as the prea...

Resolved! Porting

Hello. I am trying to port my phone number from kiddo.how is that done ?

Texts sending as wrong number

Resolved! Texts sending as wrong number

Hi there, I switched over to Public Mobile from Koodo just last month and ported my number to do so. Occasionally when I send texts, they send from the temporary number which I was given in order to keep my original phone number. It only does this wi...

Resolved! What does "time of next renewal" mean?

I asked @computergeek541 on another thread and I did not understand the answer. Is "time of next renewal" the same as when your next payment is due? Sorry but English is my second language and I am not familiar with the terms used here in PM forums. ...

Resolved! Switching Plans...Is There a Limit?

Hi folks,Just wondering if we would be able to switch to better plans when one comes up. I was with another provider before, and that provider has always said that I can switch to a more expensive plan but can’t switch to a plan where the cost is low...

5G free data

5gb promotion

Scam???

Lost my phone and found again

I lost my phone so I suspended service . Now I have found it and need to re start service but it is not working

Resolved! Transfer phone number to another provider

How to transfer my phone number to another provider?

Resolved! Got an unauthorized port text and we cant log in to self serve

We got an unauthorized port text message about an hour ago but we cant log in to self serve to submit a ticket as we are locked out. Please help as we want to make sure the number does not get transferred.

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resting in the Lounge

Resolved! Log-In Disabled / Old Email / Can't Port a Number

Hi! I recently switched from Public to another provider, but there was an outstanding payment on my account. Now my account is closed, (keeps saying log-in disabled), and I can't log in to make that payment. I was hoping to port my wife's number (end...

KOHO Promo

For those of you using also KOHO, if you use your card to pay your Public Mobile bill apparently they have a 2.5% promotion currently on If you refer someone or get a referal code you get an additional 1% (so 3.5% total) Its not alot of money but lit...

Resolved! Cannot submit my payment

Hello I have suspended my account and it told me to make a payment by 24th (tmr) in order to get it back. However when I try to submit my payment, it wouldn’t let me. (I have autopay set up but it wouldn’t let me press the submit button). Please help...

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