12-29-2019 03:00 PM - edited 01-05-2022 08:46 AM
Hi there. I have a public mobile sim card and I need the PUK number. My phone is locked
Solved! Go to Solution.
12-29-2019 09:13 PM
I sent a msg to the moderator. Waiting for response.Thanks
12-29-2019 05:04 PM
Contact the moderators and request a call back from tech support may help you with retreiving the PUK. In addition to the suggested options, you could also try going/calling to your (previous) provider with the hopes of a tech savy employee knowing how to resolve your issue.
12-29-2019 03:17 PM - edited 12-29-2019 03:18 PM
@loriannfry wrote:no.. my card is with public mobile. I clicked it in the settings by accidet when i was trying to do a factory reset.
You'll need to contact moderator team for it:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
12-29-2019 03:17 PM
@loriannfry wrote:no.. my card is with public mobile. I clicked it in the settings by accidet when i was trying to do a factory reset.
@loriannfry In that case you need to submit a ticket to PM to get your code.
To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:
If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Please note that account verification may be required when contacting the Moderator Team
12-29-2019 03:12 PM
no.. my card is with public mobile. I clicked it in the settings by accidet when i was trying to do a factory reset.
12-29-2019 03:09 PM
@loriannfry Your phone might be locked to the previous provider. You must get the Network Unlock PUK code from your previous provider.
If your phone is a Samsung you might be able to get an unlock code from the Samsung website via a chat
To start a live chat session from Samsung's Contact Us page: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170.
Hope this helps!
12-29-2019 03:07 PM
@loriannfry wrote:Hi there. I have a public mobile sim card and I need the PUK number. My phone is locked
Contact your previously phone service for PUK number. If your phone is Samsung, you probably need to contact Samsung for PUK number.