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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! account help

Resolved! Don't buy maxwest phones such as nitro4x and ssr!!!

Just wanted to let people know that they have manufacture defect that make it not detect sim cards - tried koodoo and Public sims in it, but just assume others don't work either. It says no sim card instead of invalid sim etc, when there is a sim car...

Resolved! New Here, questions...

Hey!Brand new here. Trying this out. Liking it so far... price is great... promo was good (bonus data)... $10 referral credit? Wow. And... extra data and international minutes from public mobile for a christmas present? Thank you!Question...I want to...

Changement de email

Je ne suis pas capable d'inscrire mon gmail comme adresse d'utilisateurs. Est-ce que quelqu'un peut m'aider ? Merci

Amazon Canada

Amazon is a best place to buy a new cell phone. You want something that is fast, then get a Samsung A20. It is 5G

Resolved! $10 bonus

I didnt receive my $10 refferral binus did i did i do something wrong?

Resolved! Holiday Rewards

I received a text about Holiday Rewards of free international calling but am unable to find out how to access it.

No data plans coming back?

Is there a chance that public mobile might be introducing no data, unlimited calling Canada-wide and texting plan?It would be nice if there was a plan $20 with no data

Holiday Cheer!

Happy Holidays to all! I was overjoyed to find out that Public Mobile was giving away FREE data and FREE long distance calling. i just had my wallet stollen, and everything just seemed to be taking a turn for the worse. Thanks Public Mobile! i hope e...

HELP Caller ID isn't working

I keep receiving "Private Caller" every time someone calls me even with my contacts! This is really irritating, is there any fix? This started not long ago.

Purchased US Roaming unlimited text Add on and it's not working

Please help my husband is travelling and had to go through the states. I purchased him the US Roaming unlimited text add on for his line and it's not working.He still can't text

Resolved! Referral & sign up timing

Hi, I want to refer a family member this month using the referal code. However, her current plan with another service provider ends only on 26th Dec. She would like to retain her current phone number even after changing to PM. So please advise on wha...

Holiday gift

How do I get that holiday gift

Lost my 1GB bonus because I didn't know the holiday 1GB add-on promo was a single use thing

Lost my 1GB add-on bonus promo (that renewed every month) because I signed up for the holiday 1GB add-on promo. Turns out the new 1GB promo is a one time thing and will disappear completely when you use it up. Is it possible to get my old 1GB add-on ...

Sending and Receiving texts are delayed

I cant send texts - they seem to linger there for hours. Sometimes they clear, especially if I reboot. The same for receipt but not to the same extent. Any suggestions? Its very frustrating.

Resolved! Can anyone please let me know how going into my self serve account

Can't port away

Is it normal for public mobile to not release your number of you are porting out? I'm trying to port away and the carrier I signed up with said public mobile is blocking the port. They have tried four times. I didn't know this when I signed up and no...

Resolved! Free data

I got a text saying go to self serve to claim a free gigabyte of data but I can’t find how to claim it? Does anyone know how?

Thanks!

Not sure where this should be posted but I just wanted to express special thanks to Mod - Jose my first professional point of contact who parsed all the facts of the data issue I was having and passed me on to Tech - Robbie who walked through some s...

Black Friday 5GB deal

I ordered a SIM over the weekene to take advantage of the black friday 5GB sale but the SIM took over 5 days to arrive and is now not available. Sureley advertising the deal which links through to ordering a SIM should take into account the delivery ...

Resolved! Did not receive the last year’s bonus of 1G

Hi everyone. I was adding this year’s holiday gift of 1G of data and noticed that on my overview I don’t have 1G add on as part of last year’s gift to all customers. My husband’s plan has it added. Not sure what happened? Please shed some light to th...

Resolved! Dailyhive and Public Mobile Giveaway???

So I came across this giveaway on Google News. Is this an official giveaway for a $500 Amazon giftcard? I don't really understand why Public Mobile is mentioned there. Any information on this would be appreciated. Thanks,Ed

Can't receive calls from the US

My phone is able to receive calls from Canadian numbers but not US numbers. The US caller was on Verizon and got the error "call cannot be completely as dialed." Thanks!

Resolved! Payment

I had an account set up on auto payment. The payment did not come out. I have been ever since trying to get my phone activated agian. I can not sign in, it says that my email is incorrect. Please someone help me. I have also call *611 and it is sayi...

Registration

I am trying to register and make an account, I am on the "verify your phone number" step, and whenever I put my phone number in, it says:"The phone number entered is invalid or you may have created your profile already. If you've forgotten your passw...

Resolved! Paying with autopay.

I have a virtual visa card from my bank and for 3 straight months my bank has not allowed payment to go through even though I have funds to cover. They told me it was a bank error that has been responsible but I have to say 3 cheers for PM to still g...

Account Locked Out

Hi, I have tried to reset the password for Self-Serve but it ended up expiring by the time i received the email. I have put a ticket in and sent a private message to the moderator team but have yet to receieve a response. Can someone help me out plea...

Resolved! Holiday Rewards Amazon Gift Card

To be eligible for the Amazon gift cards do we have to do anything besides make a post? Does posting in Community mean creating a new post via asking a question or does answering a question, or just commenting qualify as well?Also, will our names jus...

Resolved! Payment

My account is suspended because my plan is expired, it says I owe $0.00 and when I try to pay it to reactivate my plan nothing happens

wrong charge this month

My bill for this month did not include deduction for rewards as in previous months