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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! robo calls

I keep getting robo calls, the latest a Chinese voice, earlier today a call from the legal dept of CRA ha.ha. and then a computer service call offering a refund for a service I did not sign up for!!. How can I stop these calls. My land line with Telu...

Resolved! Issue with Free Holiday Giveaway: 400min INTL Long Distance

The issue is regarding to Free Holiday Giveaway: 400min INTL Long Distance, I called to China, but after dialling 08610+phone number, the voice said if you would have the service, you need to add the international call add-on, but I checked, the inte...

Holiday Gift

I have tried several times to activate my free 1G, but it will not work. Can anyone help me please?

Resolved! roaming while in US to Canada

I asked for 8.00 roaming talk and text to call from US to Canada. I have a Canada phone number. I am not able to dial out. Did I buy the wrong one. Should I have bought the 10.00 US roaming talk and text?

Intermittent Phone Service

I recently signed up for PM (Dec 2nd). At first my service was working fine for a couple days. Then it switched to emergency calls only for 2 and a half days. The service went back on by itself for a couple days then back off for another couple days....

Plan

Do you have a friends and family plan. I have a son who lives in Quebec; I live in BC. Can I sign up for both of us. If so which plan covers this.

I cannot receive incoming texts or calls

Do not enter messages and calls to my cell phone. I can call and my bill is already paid.

Lost / Stolen but not!

I bought my phone from a recognized distributer in June 2019. By August 31, "No Service". A few back and forths with Apple, Device Doctor and Public Mobile, by mid-October, Public Mobile announces it is lost/stolen. But no one can tell me who list...

long distance talk plans,

I have pais for the 400 min international talk planWhen O try to make a call the operator says I need a talk planWhat is going on Please advise Bob Heins

Resolved! Hi

Hi how do i get the christmas gift the 1 free GB of data and international free calls plesse

Urgent

BonjourVous m'aviez demandé ma date de naissance et les 4 derniers chiffres de ma carte de paiment de mes sévices et cela depuis hier à 17h30 que je vous es envoyé et plus j'ai une balance de mon compte se 18 $

Resolved! How do I reset password for self-serve?

I need help resetting my password for self-serve!i have been locked out. thank you!

Resolved! 4GLTE plans

I see a lot of talk about 4GLTE plans but I only see 3G plans (aside from the 1GB Data only plan for $30/month) when I'm on the "Plans" page. How can I sign up for an 4GLTE plan with talk and text? Thanks,Bryan

Resolved! Credit

How do I get credit . I purchased US roaming and it did not work for the first 5 days.

Resolved! How long does top up voucher last?

I’m pretty sure that you can call whenever but I just want to make sure. I thought that my payment is on the 13 path but it’s actaully on the 23. I really don’t want my money to go to waste, thank you.

Resolved! no sounds when receiving calls

Hi everyone,I just activated my public mobile new account today. Everything is fine but my cell phone is silent when receving calls. Unless I see the phone, otherwise I don't know someone is calling me. My phone is brand new iphone X which I bought l...

Resolved! How can I forward all my calls to a China cell#?

How can I receive all the calls to PM# when I travel in China? I have both PM number and China number. Thanks.

Giving my son an Xmas gift....

Help me out folks...new customer here currently with another carrier ready to sign my son up with his first phone. I've got a 6 plus unlocked ready to give my son, and sign up with PM. Going to sign him up for the $15 plan. 1) Here's all the discoun...

Compliments

I just wanted to say compliments to Public Mobile for a smooth transaction. It wasn't 100% smooth as at first as it wouldn't finish the registration three times in a row - but the next day I tried again and it worked fine. When I needed help in porti...

Not receiving texts

Hi, I am unable to receive texts and it appears everyone is receiving texts from me just fine. I recently bought US roaming bundle and it seems like people do have issues with that when it expires. Can someone please assist. I did mail moderator team...

Account Suspended, Can’t Renew Plan

Hi, my credit card was compromised so my last payment didn't go through. I added my new cards and funds ($1 more than what's due), but I can't seem to make a payment to renew the plan. Any help?

change my plan

need help changing my plan

change my plan

when i click on change my plan it gives me no options please help

Resolved! How are you supposed to reply in this interface?

I finally got a message from a moderator regarding porting my number, but unfortunately this interface provides no way to reply, so how do I get my information to this moderator?

Resolved! 672 area code

Having some trouble getting Google to accept my area code 672 # as a recovery #. Google seem to think it's not a Canadian # but rather an area code from "Norfolk Island", an Australian external territory. My optimum account won't accept 672 when I up...

Resolved! Christmas gifts?

How do I go about receiving the gifts?

Resolved! USA without any addons - Do incoming calls/sms work?

I have the $15 plan. 100 Minutes, unlimited texting, and 250MB. If I go to the USA without any addons, will I still be able to recieve incoming calls? What about incoming texts? if neither of these things work, will the other person be notified in an...

Resolved! Can someone please help me build the options for lowest cost plan for the following requirements?

1. Unlimited Canada calls2. Unlimited US calls Data and text not important, but welcomed if free or not impacting cost.

Credit card problems

Hi I'm trying to become a new member of public mobile. I can't because when i get to the payment section, my credit card is not recognized for some reason. I called my credit card compagny and they can't help me. What am I suppose to do?

Resolved! How do I find out how long my account has been open

Hi I was wondering how I find out when I opened my account because I'm pretty sure I've been with public for more than 2 years but am still only getting $2.00 off for loyalty