Community

addon money

hi there,I was out of data on my current plan and tried to add, addons I got deducted the money and in account balance it shows 35$. but want to withdraw it. how can I get the refund.any leads will be appreciated.thanks 

Unable to make calls

Hello, I have been unable to make calls on my Smasung Galaxy S8, but my current plan is supposed to include unlimited calling.  The message I get when trying to send out a call is "Sorry, can not complete your call you do not have a long distance add...

Re: service got suspended while on autopay, can not access my account

My account has a 77$ balance but my service has been suspended... Can you please reactivate my account using my balance. Asap

phone compatibility

Hello I wonder if the moto g8 plus or g8 power are compatible with public mobile .Thank you 

Carrier MMS limit....changed?

Heya!  So, I recently noticed that my MMS limit went from the usual 900kb-1mb, down to 300kb...Why? I'm using a Samsung s10e and I just can't fathom why this drop happened recently. Any insights or anything? 

Call Control to block spammers for PM

https://www.telus.com/en/on/support/article/call-control-for-mobile-devices-explained https://www.koodomobile.com/en/help/call-control?search_api_views_article_search_fulltext=call control Will we get this?

Plan includes 8.5gb of data but I've been cutoff at 5gb and I have no idea how to resolve the issue.

Hey folks, I'm out in cottage country and my data has been cutoff at 8.5gb even though my plan includes 5gb. I've been on this plan for a while now so it's not it's not a plan changeover issue. How can I get this resolved? I had to drive out 40 minut...

iPhone Xr data not working

 I just switched to PM today and this is an old phone from the Telus network. I have searched and can’t find anything else to try.  I have reset my network settings and input the correct sp.mb.com in the cellular data settings. It still does not work...

Can you port a landline if the new SIM is not in the phone?

Cell phone currently has an active Rogers cell number. I want to activate PM on this phone and port my Bell landline, also. Intending to cancel the Rogers cell number a week after everything is done. I'm aware I need to keep the Bell line active & pa...

credit card not verified

Hi, I keep getting this: Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged. CC has room on it and i have tried two differe...

Voice mail issue

Just moved over from another provider. Trying to set up my VM. Have read the instructions on doing it but it doesn't provide an answer for why I am having errors. You are supposed to be able to press 1 to get into your voice mail but when I try it sa...

Auto Payment was never processed.

My monthly payment was due on July 26th and it was never processed.There is money in the account.The credit card has not changedThe expiry isn't until 2024 I tried to pay right now and it says "your card was declined by your provider"??My statement s...

sim card

Never received SIM card, have been waiting over a month

new service

Have activated an unblocked and refurbished iphone 7 and transferred my previous Ph #.  Activation went through but am unable to see a phone screen.  Also, the phone will see my internet wifi modem but when I put in my password to access it it keeps ...

porting failed

My number porting failed. I was told by Public Mobile that I need to provide my previous account number.  How do I provide my previous account number so that Public Mobile can restart the process?Thanks Brian

Changed plan is not effected yet from $15 to $25 plan

Hi There, I have changed plan from $15 to $25 early this week but still nothing has been changed. Can you confirm when the plan change request will be effected? Thanks!

Acct #

Invalid password

Attempting to sign in to my account however it keeps stating the system can’t verify the email address, there is no other potential email as an option that I would have used...  my plan is currently expired as I needed to update my credit card inform...

Will I be able to receive SMS text messages while travelling outside the US/Canada

Hi community,  I'm looking for information on whether or not a Public Mobile SIM works outside of Canada/US, as I can't find any information on this topic. For example, let's say I'm travelling to France. Will I be able to receive SMS text messages a...