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Why I can't answer my phone?

Kazema
Great Neighbour / Super Voisin

Today I got the sim card and swipe to public and requested trans my preview phone # and

public said wait up to 2h but now more than 2h almost 4h now.

I tried reboot my phone 4 time already but still not work.

Why happen to me? what is wrong?

Please help me.

3 REPLIES 3

JK8
Mayor / Maire

@Kazema wrote:

Today I got the sim card and swipe to public and requested trans my preview phone # and

public said wait up to 2h but now more than 2h almost 4h now.

I tried reboot my phone 4 time already but still not work.

Why happen to me? what is wrong?

Please help me.


I’ll email you the Telus porting number.


@Kazema wrote:

Today I got the sim card and swipe to public and requested trans my preview phone # and

public said wait up to 2h but now more than 2h almost 4h now.

I tried reboot my phone 4 time already but still not work.

Why happen to me? what is wrong?

Please help me.


Is your phone actually ringing with your Public Mobile SIM card inserted? If so, that would be a devcie issue.

 

When it comes to number porting, your phone not ringing at all when people call you likely means that your calls are still going to your old carrier. Put that SIM card back in.

 

Also, if you have not responded to the text message approving the transfer (you need the old SIM card in your phone), please go to: https://urlshortner.tiia.ai/Lc9xk8

Anonymous
Not applicable

 @Kazema : Did you leave the SIM of the old provider in the phone to confirm the transfer? If all done then maybe restart the phone with the new SIM in.

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