05-14-2021 09:45 PM - edited 01-06-2022 02:04 AM
I have the above message while trying to activate my sim with the intention of transferring my old number. I need help at this point. Thanks!
Solved! Go to Solution.
05-14-2021 11:09 PM
Great that everything worked out for you. Enjoy your saving on your cell phone bill.
05-14-2021 10:18 PM
All is good now. I have tried the activation again and it is all resolved now. Thanks for your help anyway.
05-14-2021 10:13 PM
@OOJ wrote:Thanks for your help. I think they're closed for the day.
@OOJ Hopefully you will hear back tomorrow morning.
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.
Moderators are available:
05-14-2021 10:06 PM
Thanks for your help. I think they're closed for the day.
05-14-2021 09:55 PM
There seems to be a glitch on the recent update so click on Create a Ticket to contact a moderator to help you with the porting issue.
Remember to leave the old SIM in the phone when your old carrier text to confirm you are porting over with YES.
05-14-2021 09:50 PM - edited 05-14-2021 09:55 PM
Welcome to Public Mobile @OOJ! 🙂
You can wait an hour and try again and/or open a ticket as suggested with one of the Moderators through the SIMon chatbot (click chat bubble, lower-right of your screen). You can also message the mods at...
Alternatively, you can call the Porting support line specific to porting issues for realtime help. I'll send this to you via private message. 🙂