My phone is disconnected

[wiilo]

My phone is  disconnected and i need to pay the bill i need to talk to someone please contact me at XXXXXXXXXX

[Edited by srlawren to remove phone number, as per community standards.]

[hTideGnow]

@wiilo  not sure if you can get into your Self-Serve.  In case you can't , you can try the Forgot Password.  In case you don't even remember your email used, just use any possible email addresses you have and see which one get the reset password link.   If that really don't work, you will need to open a ticket with Mod for help

[esjliv]

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@wiilo wrote:

My phone is  disconnected and i need to pay the bill i need to talk to someone please contact me at XXXXXXXXXX

[Edited by srlawren to remove phone number, as per community standards.]

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@wiilo 

Do you still have services? If yes, this could be your account going through the normal renewal process. The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew. So if this is the case, ignore these messages on your SELF SERVE account.

If you have no services, and it is past your renewal, maybe your autopay failed?

1. Add Funds to your Plan Amount through SELF SERVE (or by calling 611 if you have a card registered)
2. Go to “Plan and Add-Ons” TAB
3. Select "Lost/Stolen Phone" TAB
4. Select "Suspend Service" Button
5. Then, Select Resume/Reactivate Service
6. Reboot your phone.

Has your account been suspended for more than 90 days?

You have up to 90 days to make a payment and, after doing so, your payment cycle will restart and your service will resume.

After 90 days of non-payment, your account will be permanently deactivated, which means you will:

1-Lose access to your phone number, and won’t be able to transfer it to a new provider in the future.

2-Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

[computergeek541]

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@wiilo wrote:

My phone is  disconnected and i need to pay the bill i need to talk to someone please contact me at XXXXXXXXXX

Are you saying that you can't get into your self serve account? For now,  a payment can be made by voucher, purchased from at a store or from some online retailers.  The voucher funds can be added to your account by using *611.