Customer service is online here @Carly04 . if you know the answer to your secret question, then you can use the forgot password link to get back into your self service account. If this doesn't work or you forgot your questions, then contact a moderator and explain your situation. Ask them for a temporary password. Use this private message link to contact them directly https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive
email notifications for new private messages" > Save
Once you are in your self service account, If you are adding or changing an autopay credit card, when entering your debit/ credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).
Use the screenshot below to see where to do it
