Data

[Lucky101]

So I bought my monthly voucher like I always get and put it on my phone the plan usually renews on its it's own and I have me calling and texting but now it renewd and I have no calling or texting it took my monthly voucher renewed my plan and when I call it says I have to by a long distance add on and that my plan does not have enough to make the call so I bought a data and a long distance add on hoping it would make my regular plan work somehow and I still cannot call or text even with my add ons purchased

[NDesai]

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@geopublic wrote:

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@Lucky101 wrote:

Ok I will go to the store right now out my phone in airplane mode until I get back if that does not work I'm am still and a stand of totally forgetting my email it has been years since I've had this number I originally bought it for a friend and took it back and just kept the line on by monthly vouchers and knowing the pin

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@Lucky101  It would have been the email that you used during the time of activation. If you activated at the store then maybe it was never setup so maybe try setting one up by just clicking  here to register your selfserve account.

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That won't be possible: 

"it has been years since I've had this number I originally bought it for a friend and took it back"

[geopublic]

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@Lucky101 wrote:

Ok I will go to the store right now out my phone in airplane mode until I get back if that does not work I'm am still and a stand of totally forgetting my email it has been years since I've had this number I originally bought it for a friend and took it back and just kept the line on by monthly vouchers and knowing the pin

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@Lucky101  It would have been the email that you used during the time of activation. If you activated at the store then maybe it was never setup so maybe try setting one up by just clicking  here to register your selfserve account.

[Lucky101]

Ok I will go to the store right now out my phone in airplane mode until I get back if that does not work I'm am still and a stand of totally forgetting my email it has been years since I've had this number I originally bought it for a friend and took it back and just kept the line on by monthly vouchers and knowing the pin

[geopublic · Accepted solution]

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@Lucky101 wrote:

What if it's been so long I forget my email and I only have my phone number and my pin to put my voucher on my phone

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@Lucky101  Try putting your phone in airplane mode for 15 minutes and then try it again to see if it works. Another trick is to add $5 more to your account and see if it wakes up and starts working again.

[NDesai]

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@Lucky101 wrote:

What if it's been so long I forget my email and I only have my phone number and my pin to put my voucher on my phone

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Recovering your email is easy. Just search for "Public Mobile" in all your email inboxes and see which email address has the email you got from PM. If that does not work, try this link and enter what you think is your email. Whichever email goes through the next step is your emil address you used. 

[Lucky101]

What if it's been so long I forget my email and I only have my phone number and my pin to put my voucher on my phone

[Dunkman]

@Lucky101 

Is your account status active or suspended?

If active, you could try the lost/stolen phone trick.  It seems to reset your SIM and troubleshoot account issues like what you are experiencing.  

To report your phone  lost/stolen.  Login to your account.  Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab.  The choose Suspend Service tab.  Logout.  Wait few minutes.  Login in and report your phone found.  Reboot phone.