Cannot Port Phone Number from Telus

[Mich_Reinhart]

Hi

I am trying to port over my phone number and I am receiving this message:

We were unable to transfer the phone number you entered. Try one of the following options:
-  Make sure you entered your number correctly.
-  Select a new number.
-  Contact the Public Mobile Community for further assistance.

How can I resolve this?

Thanks

[Luddite]

@Mich_Reinhart If your credit card has been charged, await the moderators. If not, try again in few hours using incognito mode. Read through this article on porting:

https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number

And if you try again without the moderators here's some ”Do nots” for port-ins:

- do not request the port-in during activation; take a temporary number, log out, confirm all services are active, log back into your account and select Transfer Number under Change Phone Number

- do not use any identifier except your account number EXACTLY as shown on your bill; it is the best item for any port-in request

- do not make any errors in the Authourized User; this must be EXACTLY as it appears on your bill

- do not use your number as the Alternate Number; use someone else's

- do not forget to click "I am authourized ...." BEFORE you entering your number (courtesy imm1304)

- do not cancel your old account; that will happen automatically

Welcome aboard. 

[kselmak]

Contact moderators

Did you already open an account with temporary public mobile number? If not I highly recommend it.

You can then port right out of self serve.

If that fails or if you already did that and it's not working, you will need moderator help. The wait can be very long

Thanks