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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Trying to set up an account

For the past 3 days I have been trying to set up an account and register my SIM card - no luck. Sometimes I get all the way through the form - waiti while it is "processing" - and end up with a Generic Failure message - that gives me no instruction o...

Can I Keep My Plan if I Port Out My Old Number and Then Port In Another One?

Hi, I was wondering if I could port out my old (current) number then port in a new one while keeping the same plan? Asking because I am on the grandfathered $90/12GB plan and would like to give my plan to my mom as I will be going to the states soon....

Resolved! My plan screwed up, 1 phone and I am paying for 2 plans??

Hello I am a senior and need an immediate help as I can't read all community post and write a big store as to what kind of issue I have. In short in last few days I tried to change my plan around my cycle date and now there are 2 plans active in my p...

Phone won't work!!

I added a voucher to my phone a few hours ago.. it says that my plan is active and working but for some reason I can't receive or send texts or calls. I'm getting very frustrated as I need to use to my phone. I have tried everything and nothing will ...

Resolved! $25 / 1 GB plan and $40 / 5GB plan back on again as of today

so i just seen online that the $25 / 1 GB unlimited talk canada wide and international text , and the $40 / 5GB unlimited talk canada wide and international text is back on as of this morning ...can Mods confirm

Cant send Texts but can receive Texts..

I have been all afternoon trying to figure this out to no avail.I have the data working fine and can receive texts and make and receive calls but for the life of me i cant send out texts at all...I got the APN right, everything is good but i just can...

Autopay doesn't work

I have a $25 plan currently. I had $2 in my rewards, and for some reason, it only topped up to $15 from my credit card. I had to manually add another $10 for the payment to go through. Now that I check my account overview, it says the plan cost is $2...

Call forwarding - to USA number

I will be in USA for a couple of weeks and I would like to forward my public mobile phone calls to a USA number. It does not seem to be working. I am on a $50 plan and have an unlimited calling to USA. In addition to this, I have an add-on for long d...

Using available account funds

I have more than enough money (from rewards) in my account to pay for a month of service. How do I use this money with auto-pay? How can I use rewards dollars to discount my monthly fee? Thank you for any help, I wasn't able to find an answer on Goog...

Resolved! Will this phone work in Public mobile network？

Hello everyone.I am plan buy a New phone. I want you guys take look the phone network specs. I am not 100% sure If it will work in this network. Here are the specs. GSM 2 /3 /5 /8WCDMA 1 /2 /4 /5 /6 /8 /194G: TDD-LTE 38 /40 /414G: FDD-LTE 1 /2 /3 ...

need to update porting request

I got my sim today and requested a ported number from speakout. The request did not go through, speakout says i needed to append my 4-digit passcode to the number. how do I update the request?

Resolved! Locked out of account

Hi. I'm trying to reset my password and I've been locked out of my self serve account. Please let me know how I can get my account unlocked. Thank you.

Adding one week of US data plan

Hi, am travelling to Las Vegas between Weds May 15 to Weds May 22. I need one week of data plan in the USA, and I would like the 1GB US Data plan add-on for $20. Can someone add this for me? Thank you.

Resolved! Community rewards $ 0?

After announcements ,i got emails about iam top 25% for community rewards in April,but I go my accounts overview the community rewards still shows $0?i should wait till my payment date?

Resolved! Adding another add-on for long distance international calling minutes to other countries, Why not?

I am wondering if it is possible to add other countries to a separate " long distance international calling minutes" add-on as my country isn't included in the current add-on of 400 minutes of long distance international calling / 15$I think it is po...

Not a user and yet got billed

I'm not a user but yet got charged by Public Mobile on several occassions. I need to know whose account is charging me because based on this, I may have to file a police complaint. I've already cancelled my card to avoid futher charges. Please take t...

Special Offer! $25 for 500 MB + 500 MB AutoPay Bonus-Great news!

I do see the $25 for 30 days plan with following features:500 MB Data⁴ at 3G speed+ BONUS 500 MB with AutoPayUNLIMITED Talk Canada-wideUNLIMITED International Text and Picture MessagingVOICEMAIL & Call DisplayGreat news!

Whats the best plan for me?

Hey guys! I recently just dropped my plan with koodo because their plans were just ridiculously high, Im new to everything about public mobile so I'd like to ask a few questions (and please do not hesitate to be honest, I need to know all the pros an...

New Plans

"Hey Community" Looks like PM have brought back the $25 500+500 etc, plus $40 4.5+500 etc.

Invalid sim message

Hi, I bought a new Sim card yesterday and I'm trying to activate it through the website. However, just after typing my simcard number I'm getting an error message "Invalid sim number". Tried with Chrome, IE, Firefox and Edge, incognito mode, cleaning...

Resolved! Can't get my Mom on the network

Just purchased the Sim card a couple months back. I bought the Sim card using my credit card. Now when I try and put in her information and her credit card info into the plan I want for her it does not work (basically the form information freezes u...

Refund

How do you cancel and get a refund on your account

My account

Is anybody else having issues with my account I log in and all I see is “hello” no information on my account at all or balance or nothing

Resolved! Data didn’t renew

In April my plan renew 3 days early and in May again my data didn’t renew this time help

Payment

my Monthly anniversary date changed on its own it went from the 14 of the month to the 7 somehow so I topped it up but was still wondering how my phone kept working. I topped it up and my data did not reset and my balance did not go torwards my month...

Resolved! Plan for Canada and USA?

Hello! I'm looking for a pre-paid plan for a friend that will stay here in Canada for 3 weeks and also 1 week on the USA. So he would like to have talk, text and data that he could use in both countries during 1 month. That's when I saw this plan fro...

Missed payment email from Public Mobile

I am on Auto Pay - why wasn't payment taken?

Phone Compatibility

Does anyone know if Honor 8x JSN L23 will work with this network?

failed to activate account

Hi, just moved here and tried to activate my sim. Followed through all steps and went to pay but got a number wrong so it didn't go through, just told me to contact public mobile. How do i go back and put in the right card number? there was no optio...

Resolved! Invoice - Takes a mod request to receive?!?

I did a quick search and I cannot believe what I am reading. It takes requeting a mod to get an invoice? Every single time? And it takes weeks?!? For real? If that's the case I will be porting out. Who has time for that?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Trying to set up an account

Can I Keep My Plan if I Port Out My Old Number and Then Port In Another One?

Resolved! My plan screwed up, 1 phone and I am paying for 2 plans??

Phone won't work!!

Resolved! $25 / 1 GB plan and $40 / 5GB plan back on again as of today

Cant send Texts but can receive Texts..

Autopay doesn't work

Call forwarding - to USA number

Using available account funds

Resolved! Will this phone work in Public mobile network？

need to update porting request

Resolved! Locked out of account

Adding one week of US data plan

Resolved! Community rewards $ 0?

Resolved! Adding another add-on for long distance international calling minutes to other countries, Why not?

Not a user and yet got billed

Special Offer! $25 for 500 MB + 500 MB AutoPay Bonus-Great news!

Whats the best plan for me?

New Plans

Invalid sim message

Resolved! Can't get my Mom on the network

Refund

My account

Resolved! Data didn’t renew

Payment

Resolved! Plan for Canada and USA?

Missed payment email from Public Mobile

Phone Compatibility

failed to activate account

Resolved! Invoice - Takes a mod request to receive?!?

I'm unable to find a plan that I want to switch to...

Plans

New customer, new plan, new physical SIM card - $3...

Payment

Payment