Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
why is my 250 mb plan data not showing on my account info and why is my gifted data being used up instead of my plan data,and no I haven't used 250 mb data
Hi CommunityI am going to the US in a month. My current plan has 2 G Data, unlimited international calling, unlimited texting. My question is what should I purchase as an add on. I'd like to use data, talk and text. Do I select the $20.00 250mb ...
Hello, My plan has been fully functional and paid for since November 2019. Now, for some reason, it is not taking payment from my pre-registered card on file, even though there is room on that card. Please help immediately. My wife and I have zero ph...
On business in Florida, i have a roaming oackage. When making ir receiving calls, my phone beeps 2 or 3 times and drops the call.I have treid my sim card in three different Canadian unlocked ohones and the same thing happens with all the phone....Wha...
I'm 5 days into the new month and already at 75% of data. This happened last month too, and I've only been with public mobile these 2 months. My previous carrier I rarely went up to even 3GB per month and now I'm using over 3 in the first 5 days? ...
Hello, I went to Walmart a few days ago to activate a new plan, and they told me that I would need to pay $10 even though I am activating there. I tried telling them that I have activated there 4 times before and have always been given a free-sim. I ...
My husband and I activated two SIM cards last night. Both went through on the activation and both our old numbers transferred over to the Public accounts. We received confirmation emails from our previous provider saying the numbers were transferred ...
My renewal date is on Feb 13, 2020 and I'm currently on the $25 (1GB with autopay) plan. I'm very close to reaching my data limit and I don't want to run out of data in the next few days. If I switch right now to the $40 (5GB with autoplay) plan, wil...
Hello everyone,I'm unable to send or receive text messages or use my data. Any ideas on how to go about it? I have tried turning the phone several times but no avail
Someone tried to call me the other day and the call dropped. No suprise there, but then they were unable to call me back. It said the number was out of service, then it went directly to voicemail. Anyone know whats going on? My number has been ported...
When I was with Rogers previously, they would forward a call to voicemail after 20 seconds. I noticed with Public Mobile, calls forward to voicemail after 25 seconds. Did not appear configurable, until I stumbled upon how in some old GSM documentatio...
I am travelling in the states (North and South Carolina) but incoming and outgoing calls keep cutting out after 10-15 seconds. The add ons I have are listed below and I have no problems with the data portion of the add ons.200 min US and Canada Long...
I can't remember my email or password but I'm on auto and want to upgrade my plan b4 it renews on the 11th what can I do?
Anyone else facing this issue?Website take a lot of time to respond for any of the request.
I am currently in Ontario and am planning to move to Alberta. Can I Keep the same number?Do I need to change my plan? How can I make my number local to Alberta? I am trying to make sure I dont incur additional tarrifs to keep the number active in Alb...
I paid for a payment voucher at a petro Canada and it registered as working but my phone still has no service and when I try to re use it says it's allready been used
I Have 200 minutes US and Canada long distance, as a standard add-on. Yet when I try to call home from Daytona I get the message that I don't have that add-on. On my account it clearly shows that the add-on is activated (and has ALWAYS been activat...
Hello, I have a brand new sim card and I am trying to port in a phone number from Koodo. I tried to set up a new account using my current Koodo phone number but it says that I already have an account with Public Mobile, which I do not.
I've been on the old 90-day plan (6GB at 4G LTE Speed) and looking for a cheaper plan. Just checked the new plan page and I'm totally confused. Correct me if I'm wrong but PM has now completely stopped offering LTE plan? Other than the $30 one with o...
carrier not supported under activation policy?
I got my 1gb add on from the christams period and it never kicked it since i was using my data from my plan. my data from plan recently finished and the add-on never kicked in and now there's nothing when i check under my account.Where is my 1gb data...
Hey I'm interested in purchasing a Titan for my next phone and wanted to make sure it could work with public mobile before I think about pulling the triggerhttps://www.unihertz.com/shop/product/titan-pre-order-39if anyone could point me in the right ...
The reward like above 1st account is supposed to shown in my 2nd account, but it's not. The 2nd account has been registered only two days after the 1st one and it was definetly during the promotion period.
These are the three best methods recommended for me to extend my phone ringing instead of my voicemail. 1. Phone app > Tap on the Menu button > Settings (or Call Settings) > Call Forwarding. ==> I have no call forwarding option on my Galaxy s7 e...
Hello, I am having problems reactivating my account. I have a new SIM I added and I applied a new balance, but it still wont reactivate. Can you please help? Cheers, Mike
Just activated my PM sim card.Then tried to transfer my postpaid Koodo number. Get an error message saying that my Koodo number isn't eligible. What now?? My Koodo account is still active. Would appreciate any help. Thanks.
Hi, New user here and have a few questions: 1. What is the difference between ordering a sim card online and activating ourselves vs getting a sim card at Walmart and activating there? At walmart, they say the sim card is free but they will charge $1...
I often see usually on an oracles post a boldly lettered notice denoting they are not moderators or employees so please don't share personal information like credit card info or email. I find this irritating especially on my phone as it takes up extr...
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