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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Port From Shaw Home Phone

Hello, Seems like the port from my Shaw home phone did not complete.Please can @Shazia_K or @Mary_M have a look? Thanks

Resolved! Porting from wind unsuccesful

Hi, I ported my old number from Wind mobile to PM but my number does not seem to be working properly. I can make calls from my new phone using the PM sim, but I cannot receive any calls or SMS. Can someone help? Thanks

How do I know I reach my data limit?

I have a data limit on my plan but recently when I want to use data it always redirect me to public mobile's website saying o need a data add-on. Does it mean I have reached my data limit?

Resolved! LTE is not working.

My LTE does not work even in areas where my friend's phone on Telus gets LTE. Back when I was with Telus I got nonstop LTE ADVANCED across the city on my S7 (which I bought from Telus) and now that I am with Public Mobile, all I get is 4G everywhere....

Resolved! Activation

On Monday, we tried to activate a new account with PM. We ported a number from Telus. Telus phone is no longer working, however, new phone is not working either - says no service. E-mails for assistance come back saying it is fixed, but still nothing...

Resolved! Re: Unable to send text messages to certain 204 area code numbers

This is an update on the 204 txting issue. Telco tried today to switch me back to Canada wide txting from international txting, but the problem is the same (sorry, we do not offer text messaging outside Canada at this time). Don't know when they move...

OnePlus3 - OxygenOS / HydrogenOS

Merge is official nowhttp://www.xda-developers.com/oneplus-updates-new-oxygenos/ For those of you who prefer the older experiance do NOT update

want new sim with same number

Myself Neel Vashi, I lost my old sim card and want a new one with same number how can I get that? Can someone help me out with that?

iOS 10 Working Great on PM

Just wanted to start a thread to let people know, that I haven't encountered any issues with iOS 10 on PM. If you do encounter any specific issues to PM on iOS 10 please share I don't foresee any issues, but I guess you never know.

Cancellation

I changed to another service provider. I went to my account infor to cancel ensure that i would not be charged. I read that my account was suspended and would be cancelled. Perfect. However, now it looks like I was charged today for another 3 months....

Unable to reactivate and change plan while having enough balance to cover change

This seems to big a glitch of some sort as it has happened to me more then once. My plan expired and while trying to change plan any balance on account is used first, but if there's enough to cover the new plan you still need to add extra funds for t...

Resolved! Re: Sorry, we cannot complete your call, you do not have the required long distance add on

I am having the same issue I cannot make any calls or receive any calls this happens everytime I change my plan

Activating a new account

I have received the SIM card and tried to activate it online but the request has failed. What should I do ?

SIM card not arrived

I orders the SIM and was charged on August 31 as of today Sep 13 I have not received order 73435. I have emailed customer service and no reply. Now I have doubts about Connecting with PM. Can I send the the SIM if I ever get it for a refund

Friend referral not logging

I have referred 3 people to PM but only one number shows in my account. My issue is similar to the issue discussed at this post http://productioncommunity.publicmobile.ca/t5/Rewards/Referred-a-Friend-did-not-work-and-deleted-one-of-my-referrals/m-p/5...

Resolved! Community forum boards loading slowly

I have been noticing the login process and board load times have been pretty slow the last few days for me. Can the administrators look into resolving this? Better question, is anyone else seeing these issues?

Resolved! Interesting talks about PM

Hello Everyone, I have an amusing incident to share related to PM. I had applied for a credit card and for verification received a call from the bank. Amongst other details, they wanted to confirm my current mobile operator. I guess it shows in the c...

Resolved! Voicemail notification

Trying to figure out how my voicemail notifications work... I think I'm missing notifications. I've just removed all moicemails from my service. I then called my phone, and left a voicemail message. My phone displayed within few moments, a notificat...

Resolved! porting the number from koodo

I just active a sim card, I would like to transfer my koodo phone number to PM. When I active the sim card, I was told I should contact PM when porting the phone number from koodo. Can I transfer by myself or I have to ask PM to port the phone numbe...

Resolved! Can't Change Also

When I first signed up I was in a hurry and assumed that 120 covered text as well. Once I got set up I noticed that text was not included. I'm not getting credit for my first $120 when I try to top up even though the price is the exact same - just in...

Great Job Public Mobile!

I've just joined recently and I've got to say that the service from Public Mobile is pretty awesome! I chose the a 90-day plan and the service is great! I can call a lot, text whoever I want, plus I get a bunch of data I can use! Plus I get to save a...

Resolved! I think I may have enabled T-911 in the add-ons tab by accident.

How do I disable T-911? I thought it stood for Telephone-911 and checked the box to enable it as an add-on and clicked "buy add-on". However, I don't see it under my add-ons and its gone from the "add an add-on" tab. I really don't want to have to te...

"No Service"

Hello! So after much back and forth with PM I finally did what Apple told me to reset my phone as I have no service on my cell phone since July. Still no service... Bought this phone in May from a retailer (unlocked phone with Telus, Koodo and PM) Wo...

Resolved! Do I pay incoming from long distance? How much is roaming? Can't seem to find all this info

Sorry, I'm sure someone will just post a link to all the details I'm after but I just can't find it for the life of me. I am on the 90 day province wide, global text, 3 gig plan. I'm just wondering about all those situations that aren't clearly liste...

Old phone number showing on the phone info

I recently switched to PM from Koodo.As instructed, I created new phone number with PM and asked to port my number from Koodo. Everything went smooth and woking fine but there is one thing that bugs me heck out of me.If I go to settings on my phone i...

new customer - can't make some local outgoing calls

Hello - I'm a new PM customer with a province-wide talk plan, i just tried calling a house number in province and it says i do not have a proper long distance plan and the call cannot be made. Some of my calls seem to work (i've called a couple of mo...

Resolved! I Can't Receive Any Texts or Calls From People

Hi, I think I might have a porting problem when I transfered to PM. I can call people fine and with good call quality and the data connection is also good but when I try to text any other phone or when anyone tries to text or call me, I don't receive...

Dead zones and call quality issues?

I notice I get like.... these RANDOM dead zones sometimes, in places that I KNOW I should have service, and then if I pass them again, I'll have service in them, it's very strange. Also, my call quality seems to be quite low. People keep complaining ...

Direct calls to Pakistan

Is there any add-ons or deal to talk to Pakistan on Public Mobile directly?

Resolved! Just encountered this issue with Alcatel Idol 3 5.5 In phone, very odd

I just encountered this issue with my Alcatel Phone, since Yesterday.Ya know how when a phone freezes or acts up solution is normally to do NOT a Factory Reset, just that hold power button down and wait for phone to hard reset reboot, well, its const...