Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
So my plan did renew last night they took 37$ from my Visa card but somehow I’m still owing 20$? So is my other account anyone else have this happen. I have msged mods already I’m just wondering if anyone else has had this happen.
can not call or text plan payed and active. second pablic mobile sim card works on this phone. account payed 48 hours ago... plan $25 per month. please help to resolve this issue.
I posted a payment on my account of $25 which left a balance of $50. I went on this morning since it was supposed to renew and two (2) charges were applied to my account each the amount of $10. Both for the same reason (30-day plan). I am wondering i...
Hi i was wondering how i can get some help. I had a 57 dollar plan and then i changed it to 45 dollar plan which was the same plan just cheaper. I had a balance of 12 dollars. So i bought a 45 dollar top up card as my plan was due to renew today. My ...
My question does Public Mobile support Android Oreo 8.1 Devices? I have discovered that Android Oreo 8.1 does not allow the phone owner to change, edit or add APN’s and their APN settings. That Google has set this up so that only service providers...
I'm not sure when this happened, but all of Chatr Wireless's and Lucky Mobile's currently advertised plans are now zone-free (although there will be some existing customers still remaining on zoned plans). https://www.chatrwireless.com/web/chatr.port...
Purchased 2 SIM cards and 4 $20 vouchers in order to swap out 2 lines last night. Switched my personal line last night. Everything went through without issue. Repeated the process for the second line and when we went to activate, it stated that th...
My plan was due to renew tonight and it failed to renew properly, leaving me without any service. I'm on $40 for 5gb 3G data/unlimited canada (I believe before they changed it to 4.5gb + 500mb autopay?). Autopay added $40 to the account, the account ...
My phone service just stopped working all of a sudden. It says I have no plan. Voice calls, voicemail, text nothing works. I login to my account and my autopay just came out and looks like that is when it stopped working but it shows me having no pl...
With a $10 50/50 plan, is there an alternate way to check how many minutes and/or texts have been used or are left, other than logging on to the online profile? I was hoping that calling 611 would do it. I cannot find any other way. If someone knows...
Hi just wanted to find out why when someone texts my number I don’t get the text
I was set up on auto pay. Every month I made sure my account had enough money to auto pay my monthly charge. I went on holidays and made sure I had 0$ in my account so P.M.could not charge me the monthly fee. The surprise was P.M.took the money dir...
i changed my plan today as it didnt auto renew and now i cant connect to the provider and it was working this morning till i topped up my acc with the $50 plan for 8 gigs of data.... really wanna know how long it will take to get it working as i paid...
I tried to make some calla and even access my data but it keeps saying I don t have access to long distance call. I can t access my voicemail. I went online and it is say my plan is activated. Thanks for the help.
I purchased a one month plan for $30 with unlimited text and call and 500MB data. The person who set it up for me at Walmart was unable to get the data service working on my phone and since I had already paid for the service, she said the only soluti...
If you go to transfer your phone number through your account, and right away when you Check Eligibility you get an error, how often does it work to get your phone number? I have kept my PC Mobile account active, I have PM'd the mods, just waiting on ...
I'm able to logon to my voicemail with no issues, how when attemping to check voice messages, it would say, "sent by xxx-xxx-xxxx", and then it will say, "to replay this message, press 1" without playing the actual message. I would press one, and it...
What if you refer a friend and they use your temporary phone number? I am waiting to port over my old number but a couple of friends are wanting to sign up, will it still work if my temporary number is connected to my activated account? Or should I t...
I got a new phone. I want my same number and the new phone will work with public. do i need a new sim card or can i use my old one?
I bought a brand new unlocked Iphone 8 plus yesterday from the Apple store. When I inserted my new public mobile sim it says the sim card I currently have installed is not supported by the carrier server the phone is on. However, before this message ...
I changed my account email address and now can’t login to self serve. Need help.
Ordered sim card from online store Nov. 26 still haven't received. Help please
It won’t let me log in or change my password, won’t send me an email either. Please help me I need to add on my credit card to pay my bill
Hello @CS_Agent, are there any promotional plans for the upcoming boxing day next week in the works? Have there been any promotional plans that Public Mobile has offered in the past Boxing Days? Thanks.
Is there going to be an app to download in the near future? Something that can connect me to the community and my account? I hope so...
I'm thinking of upgrading my current PM plan to a higher plan. Will my current reward discounts be carried forward to the new plan or will I have to start from the beginning.
@Alan_K @Jared_K @ @ @Brooke_C @Mary_M ....Can we get a plan with unlimited texts? Similar to Koodo's $15 prepaid, but less expensive due to PMs online structure? Your promos seem to be aimed at higher priced plans.
Hello, I've been signed up with Public Mobile for a few months and I love it. Now my partner, who has not previously had a cell phone, would like to sign up, and he would like to transfer our landline number. The problem is, I am the account holder f...
