Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
The CWTA website says: "[Canadian Wireless Telecommunications Association] is the authority on wireless issues, developments and trends in Canada. It represents companies that provide services and products across the wireless sector. Representing the...
1. It means if somebody calls – does this call eat up 50 Public Mobile minutes?How works this $10 Plan - do incoming calls count against these 50 min talk or not?I cannot find the answer… 2. When 50 min ends – will be some notification?Or some charge...
Hello, Thank you to all who replied regarding my assumptions. Previous Post:$10 50-min talk only plan for 30 days$30 1GB data add-on (rollover to next cycle) I now have another issue. Since my phone number is under someone else's name, can I port th...
When I change my plan. Does the new plan get billed right away even after my current plan was just billed?I am wondering if I should just upgrade at the renewal or if I can do this now and have the new plan and not be billed twice
If I purchase a Data Add-On, is there any SMS notification when that is about to be (or is) used up? Or does it just stop working? I know, from this thread, that long-distance add-ons do yield notifications, and I've gotten the 75/95% usage notifica...
Hi all, I purchased the 200mb add-on instead of the 200mb roaming add-on by accident. Is it possible to have the first purchase cancelled? I'm always well under my data usage and this won't be used. If a moderator could please PM me to help, that w...
Hello, I have activated USIM card but it is asking me for PUK password.Seems like my old provider, Fido has locked my account and asking for the PUK password.How can I obtain this password? Thank you.
I opened the account yesterday and have not made any calls on the phone yet my account shows two calls to Nova Scotia. How do I get this corrected and how did this happen. Does someone else have my number?
My account has expired and I wanted a new plan. When I was changing plans, I selected a new plan and hit "top up". I thought since it automatically showed it was charging me the price of a new plan, that meant once I've topped up it automatically cha...
Hi, I am just about to sign up with public mobile. Do I activate my SIM card first or do I install the SIM card into the phone first? I tried install the SIM card to the phone, but my phone is saying that it didn’t detec any SIM card. Any help with b...
I hope this will make Public Mobile think twice about raising the price for customers on the Fall 2016 promotion plan: http://www.cbc.ca/news/business/bell-customer-wins-court-battle-over-contract-1.4635118Public Mobile has been engaged in furious o...
Hi all, There's a question somewhere coming in all of this, but I wanted to start a discussion on the topic of phone compatibility, seeing as I actually just bought one of the very nice Motorola Moto G5 unlocked phones at Costco a few days back for u...
Can any Mod help me unlock my account? I can't use the forgot your password option. It says that my account is locked. Please
Hello there, I wanted to change my 32$ plan with 35$ one a few days ago. But I am charged 39.55$ while It is still on the 32$ plan i.e charged more for the same plan, I am wondering Why?I have paid 39.55$ for the new service and I want its service. c...
Hello. I have the same issue. I have Koodo. I want to change to public mobile, without changing my phone number. And can I use the Koodo sim or should I get a new one. ??
I signed up for PM in September and received a brand new phone number. My parents recently gave up their phone number after many years, it was last with Koodo. I'd like to take over that number. I found the "Change Phone Number" option under self s...
Hey everyone, any suggetsions as to how this happened? I work from home and am on wifi 90% of the time. Except for the last term, I have never gone over my data useage before, it lasts 3 months. (2.5 for the last term).
I bought a US data add on -200MB yesterday to use while I was in the United States for the day. The add on did not work even when I turned on data roaming and restarted my phone. What can I do with the unused data I payed $10 for? It expires in 10 da...
Would it be possible to have PM create a single PINNED Thread that is used to link to any new announcements of Promos and Plan Changes? What I envisiion is quite simple... Every time there is a change in plan offerings, promos, etc., a link to the an...
My service was suspended today while i have had auto-pay enabled.This is pretty frustrating as I have set up auto-pay specifically to avoid a situation like this. I have had auto-pay enabled for over a year and never had a problem. I never even recie...
I purchased a voucher yesterday and when I enter the voucher number I keep getting an invalid error message. I also dialed the *611 number and same issue. I cant get a refund at the store where I purchased it at... Please help. This is a work phone.
Pourquoi je ne suis pas capable d aller sur mon compte sa fait deux fois je change mon mot de passe et sa marche pas plus
I know if a friend signs up through Public Mobile, they enter your phone number manually when they sign up for the 30 or 90-day plan. Sometimes, I just wished there was a direct 'Refer a Friend' link with our account number / phone number that automa...
If you’re a Public Mobile customer on a 90-day plan with 3G data, take note the company is offering a free upgrade from unlimited province-wide talk to Canada-wide talk.The custom plan calculator shows the same price on any 90-day plan when selecting...
Hi, I have ordered 2 sim cards(order no- 135040) from public mobile on April 9th and haven't received shipment yet. How long does it take to deliver sim cards? Can you please look into the issue and contact asap.Thanks
I'm new to Public Mobile. Is there any way I can get this offer for 4GB/$40 to switch to Koodo that I keep hearing about?
I need my iPhone 5s unlocked
I have only sent out 3 texts & was charge for 8 why was I charge 5 extra texts to my account
Hello,I am trying to activate my sim card, and I want to use my same number I have been using from pc mobile. How do i tranfer to public mobile?
Hello, everyone I just ported my number to public, however i have few questions 1. I did my port through public my account self-service. and it said transfer completed and also I noticed my phone number is changed. but looks like my virgin phone stil...
