"Sorry you need a talk plan" Message while trying to make phone call to specific number

[Balcherino]

Hi there.

I'm trying to call a specific number and I'm getting a message saying I don't have talk on my plan.  I know I do.  

Calling other numbers seems to work.  I was able to ring my Dad.  Just not this number

Thanks

[Balcherino]

I have Canada wide calling, and the number I was calling was in the same province as me ^_^

[Balcherino]

No.  Account is over a year old.  I think it was a different area code, but it's in the same province from me.  I have canada wide calling

[paulb1]

I also received that error message when I tried to phone an International number. So it would appear that you need to upgrade to either phone international or canada wide. Or, were you in a different province while making the call?

[dna2016]

@Balcherino, i have a feeling you have province wide calling and the number you're trying to call is a difference provincial number.  If this is the case then you'll need to get Canada wide calling plan.

[will13am]

@Balcherino, is this a new account?  Is the problem number involving a different area code?  There's a possibility that the account may not have properly provisioned.  If that is the case you will need to reach out to the moderator team for assistance.  The moderator team can be reached via private message using this link.  Please include in your private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team.