Unable to change Plan

[NTS1122]

I'm trying to change my plan but no plans are showing up when I click on "Plans". I have setup autopay already.

Thank you!

[PilotCass]

Best bet is to clear cache and log in via an incognito mode.

Or, like suggested, wait an hour or two and revisit the site. Sometimes the website has a small hiccup.

[Naepalm]

@NTS1122 

This has happened to.me before I think sometimes they are doing maintenance or the site is just not functioning properly. I ended up coming back after a few hours and accessing it then. 

You can try using your incognito browser. Or clear your cache and history, although from experience that dis not help, waiting a little did. 

I have also in the past sent a quick private message to the mods explained my self-serve is down, they contacted the tech team and got it running.

For future use here is the private message link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Staliger]

@NTS1122 Also, can try to clear cache and cookies.

[geopublic]

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@NTS1122 wrote:

I'm trying to change my plan but no plans are showing up when I click on "Plans". I have setup autopay already.

Thank you!

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@NTS1122  Usually you will be able to see them if you scroll down the page. if not, clear cache, make sure JavaScript and cookies are enabled and try again later.

[gpixel]

@NTS1122 try using your browser in incognito or private mode

[RossN]

@NTS1122 hi in your self serve  where it says change plans click on it you can change any plan there