[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
New plan or old?
I am new to this community and am reviewing my plan and thinking of changing. I signed on PM in 2017 and have a 90 day plan with unlimited talk/text and 1.5 GB (500/mo?). I use around 60-80 minutes/month and only use up the data sometimes. I'm think...
Resolved! Plan change while stuck at home
Hi everyone, Since a lot of people are probably spending a lot more time at home, I'm curious if people are changing their phone plans to something with a lower data limit? I used about 500mbs of data in the last 3 weeks because I'm almost always in ...
Data usage account error
Recently I noticed 176.511/1024 MB of my $0 Free Holiday Giveaway: 1 GB Add-on was used even though I still had lots of data in my 500MB + 500 MB normal data plan. I have never gone over & have always topped up! I am saving my free data for our rem...
Incoming calls using up the minutes
I received a text message today telling me I only have 10 minutes left. When I checked my usage, nearly all the minutes were from incoming calls. Why are incoming calls using up the minutes when I am on the $15 plan that has unlimited incoming calls?
Resolved! Status
Hello, What does the status Plan Expired mean? @Eliza5
SamsungA20
Anyone is using Samsung A20? I checked the list of compatibility and it doesn't show ;-(
Resolved! Phone Requirement
If you're transferring your number from another carrier, do you have to have an unlocked phone?
Resolved! Payment issues.
Hello PM community. I am seeing many people with payment issues. Is this an occurrence that happens often you get locked out of your phone because PM system doesn't run properly? And if this is true will PM be upgrading so that their payment portal ...
Cancel
My Dad got a new plan from a store at the mall with a new phone with sim card, the phone was defective and brought it in for repair. COVID19 started and the mall closed and my father has had no phone since he got it. He does not have an account and I...
Resolved! Phone not working. Account suspended even though I have autopay
Hi - tried to use my phone yesterday and it wasn't working. Logged in and it said my account was suspended, but to disregard this message if I'm on autopay - which I am. I've tried to pay the amount due, but payment isn't going through. My card is fi...
Previous accout
Hello,I am trying to retrieve my email account however it is saying that it has been disabled. Can you please assist me with this. Is there an email or phone number I can reach you to communicate directly. Thank you!
Plan renewal
Hi, my payment was automatically taken off my credit card but my plan hasn’t renewed! Anyone else have this issue, or know how I can resolve it? thanks
Resolved! Voicemail does not kick in
I have used PM for just over a month. Everything was working fine. I set up voicemail with a password. It was successful. Had a couple of incoming messages saved. When I read in the community that I could lengthen the time before voicemail picks up, ...
Putting money on account for more data
I have thirty dollarcriedit credit and I would like to add on more data how do I do this
Resolved! Transferring from Chatr
Transferred from Chatr to PM online portal after getting the PM SIM card. On the online application, entered the 4 digit code for Chatr from where I ported my number. Does that mean my Chatr account is automatically cancelled? Or do I need to call Ch...
Phone service having difficulties?
Hey everyone, Just a general question in these weird times. Is anyone else having trouble phoning people during the day lately? Either my call cuts in and out or I can't even get through to people. Last night I had three very long conversations no pr...
New activation
I clicked the activation button and nothing has happened
why can't I receive oversea calls?
Hi,I just activated a basic $15 plan on yesterday. I am expecting a call from Taiwan, the caller tried calling from both landline and cellphone but the calls won't come thru. Can anyone tell me why. The whole purpose of getting a prepaid plan is s...
Resolved! Autopay failed
I tried to use my phone this morning. Got message it was not active. I use autopay and have been making monthly payments . No notification of any problems. Can’t get help. Can’t logon in to my account. Tried to enter new password and got security que...
Message
Bonjour, je ne peux pas faire d’appel locaux et je reçois un message qui dit que je dois acheter un forfait interurbain additionnel en composant le*611.je ne comprends rien. Portant j’ai upgrade mon forfait à $25.deplus il y a un message sur ma boîte...
Resolved! Nokia 8 and Samsung J3
Hi everyone, I tried the compatibility tool with no luck. just wondering if Nokia 8 and Samsung J3 can be used on Public mobile? thanks in advance
Resolved! MMS suddenly not working
Have not changed anything, MMS suddenly stops sending/receiving from one of my 2 accounts. tried reboot, tried off WIFI, data turned on, It just happened suddenly. the calling working fine. any help? thank you.(it is Huawei Mate SE. other huawei work...
account suspended
Hi, I did payment through credit card, it gave me message that the transaction have been completed but when I click on overview, it says my account is still suspended.
How to contact a moderator, using Simon and 611
Found this article that outlines how to contact a moderator, using Simon, and 611.https://www.publicmobile.ca/en/bc/get-help/articles/get-support
Resolved! Old provider cancellation
New to public mobile. Old provider was BELL. Was wondering during the number change process does public mobile automatically cancel my account with bell or do I have to call Bell myself and tell them? Thanks
Push Notifications for private messages
This is a suggestion to add push notifications to the PM website. Seeing as Lucky Mobile is a direct competitor and they offer CC. What about PM doing a minor upgrade and adding notifications something along the lines of how Facebook sends notificati...
Resolved! What does does symbol mean????
Hi everyone what does this symbol mean at end of post. Thank you
Resolved! Email
Why when I try to set up a new plan it tells me my email isn’t available and to use a new one (I only have one email)
Phone Endorsement?
Hey all, I noticed that Public doesn't endorse any products? Would it be effective or them to look to a few of the bigger players and endorse some phone companies and get a finders fee from said companies? For example - Samsung, Apple, and LG or if ...
