Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Updated my cc info same day they turned off phone. When will it be turned on and how do I verify.
I received a text saying I have insufficient funds to pay for my next bill which is issued for tomorrow. I checked my account and I have more than enough to pay the bill. I also have it on autopay. So I am quite confused.
This is either the second or third time this has happened to me and is utterly ludicrous... I have tried all the suggestions but my new card wont register. It has money on the account, i have reentered all the information repeatedly, i tried capitali...
My mother in law went in and activated a new account at one of your locations, due to references from myself and my wife. We've been big fans of public mobile and finally won her over. The owner of the location asked her if she had the referral cod...
I have 7 days left in my 30 day term and I've used all my data. If I add an add-on with more data but do not end up using the entire amount, will I lose the extra data when my term renews?
I noticed that my tablet still connects to the cell system even when the sim card isn't in it. I can't do anything cellular (but it does look like I might be able to make emergency calls??), but it has little bars to say how strong the signal is and...
Hello Team, I checked and try to find data toggle for my Samsung S8 canadian version, how ever I have to do manually from network settings each time. How to add toggle when we swipe down,like wifi or flight mode quick access?I would appreciate any...
How can I transfer data from one of my active accounts to another one of my active accounts that I don't use.
Been trying to change my old sim card to a new sim card, but this blasted error keeps on showing up all day.
I am trying to chnage my plan but I keep getting an error and blank page , you need to restart yoru server or fix the issue.
My plan has been expired and when I try to reactivate it doesn't give me an amount due or let me top up my account. I get an error screen most times that tells me to log out and try again (which doesn't work). Nothing involving the changing of my pla...
https://www.iphoneincanada.ca/carriers/telus/telus-koodo-data-breach/ The Koodo email reads:"On February 13, 2020, an unauthorized third party using compromised credentials accessed our systems and copied August/September 2017 data that included your...
Hi, I tried to use autopay to credit again my account just before the 90 days inactivity deadline (I was abroad so I removed autopay). My account is valid until March 7th and I have to pay by today March 6th to reactivate my account. After reading ad...
I purchased 400 min of international calling along with 1 GB of US data for my daughters cell while she is in Florida. The Data is working but i can't call her and she can't call me. Cell phone has been re-set and both of us have tried adding a 1 the...
i ported my number 1 day ago. When someone dial get message "1 UT 1 person you are calling is unavailable. My phone can receive texts, text images, and also surff. I can also initiate calls ok.But i cannot receive calls. Which is very strange. Can so...
It says "Unlimited International Text and Picture Messaging" so does that mean video is not included? Also, does this mean I can send and receive texts from any area and country code at all and it is included?
hi, i have had so many problems with phone company's, can you give me the low down on everything and why i should consider this company?
If I purchase a US roaming talk add on and I already have International talk add on, can I call England or international destinations as if I am in Canada from the States?
I topped up my phone twice in the last few days and it is telling me that my account is suspended
So Mar 5 amber alert goes of. So I acknowledge this alert, So I acknowledged this alert for everytime it come onit keeps on going of. So I shut the phone of. So everytime I turn the phone on I keep getting the alerts. It just does not stop. No matter...
My girlfriend is currently with Virgin Mobile and I have a few questions that are all somewhat related to making a decision. 1. She has an iPhone 6 and the battery life is starting to be a little wonky. It will be at 35% and suddenly drop to near ze...
Hello,I wanted to upgrade from 15$ plan to 25$, but there was a note saying I will loose any previous promotions if I upgrade. My current 15$ plan had a promotion of 5$ off for 8 months. Is there a chance to upgrade to 25$ plan and keep that -5$ disc...
Hey, so I just signed up for Public Mobile yesterday and made my first call, and something really strange happened. At first, the call quality seemed great, but I noticed that if the person on the other end of the call spoke for longer than 3 seconds...
Hi i sent two private messages to the moderator team asking for help on Saturday 29 Feb (5 days ago) and have not recieved a reply. I'm way outside the average response time, what should I do?
I get messages saying I have used 95% of my data usage. I ONLY use this phone for an occasional phone call. I do not text, message, play games or do anything other than as an emergency phone. Why am I being told that I'm using data, when I'm not ?
I am trying to unlock my Samsung and can't submit a ticket. It won't let me click next even after I filled in all the info.
Hey,So ever since I got on this plan just under a year ago, when I turn on data ir never works on Instagram and Safari? It works for nearly any other app. I make sure I turn it on for Instagram and Safari in my settings but then I open Instagram, see...
I recently lost and replaced my sim chip in my phone, but the account is still marked as suspended. I have tried other payment methods but the account still doesn't want to activate or accept a payment...
my data doesn't work. it's said that my data had been used up, but i don't have the data from the very first day of my monthly plan. so it's impossible that i would use up my data since i never had them.i received a message from public mobile saying ...
