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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1920 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3626 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 33287 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45177 Views
  • 182 replies
  • 30 Bravos

Resolved! Calling problem

Im on 40$ plan from last 3 momths never had this issue. Like when i call on certain no it says Talk is not included in uour plan. Why this thing happening when im already pn unlimited plan...thanks

gun_veer by Good Citizen / Bon Citoyen
  • 1963 Views
  • 7 replies
  • 0 Bravos

Favorite Xmas Movie?

My all time favorite Xmas movie is Gremlins, followed by A Christmas Story.  What are yours?

albertmcc by Good Citizen / Bon Citoyen
  • 1158 Views
  • 4 replies
  • 0 Bravos

Resolved! Accessing VM via Skype or WhatsApp

Is there a number I can call to access my Public Mobile voicemail via Skype or WhatsApp? I want to be able to pick up vociemails while travelling in the US but don't want to purchase an add-on. Thanks.

LarryLooking by Great Neighbour / Super Voisin
  • 1800 Views
  • 5 replies
  • 0 Bravos

Resolved! USA roaming "unlimited talk" addon--to/from where?

In that $20 USA roaming Talk, Text, and Data addon, it says there's "Unlimited Talk" and "International Text". What does that mean, exactly? Does that mean I can call and text while in the USA to any Canadian or USA phone number without it being a lo...

canadave by Good Citizen / Bon Citoyen
  • 887 Views
  • 2 replies
  • 0 Bravos

Time for another competitive response???

I noticed that the competition has a WiFi calling app that handles talk and text without the usage affecting the account balance.  Lucky also has a $10 50 text/50minutes plan limited usage plan.  With the WiFi extension, it makes that plan unlimited ...

will13am by Oracle
  • 1550 Views
  • 13 replies
  • 4 Bravos

Transfer of Responsibility

Hello everyone, I unfortunatly am going to be closing down my PM account, and moving over to a comped work phone with Rogers. I have been asked by my employer to get a 'Transfer of responsibility' from my current provider, along with a Transaction ID...

kleblanc by Good Citizen / Bon Citoyen
  • 1340 Views
  • 8 replies
  • 0 Bravos

Resolved! making a payment

Hello,I am having trouble finding the tab that will enable me to register my credit/debit card with public mobile. I have followed all of the steps listed on the other discussion topics, however am having a lot of trouble. When I go into the payment ...

New Plan? $30 500MB Data, T+T unlimited

I was looking at the plans today and I noticed a new plan.  Correct me if I'm wrong, but I don't recall them having the $30 500MB 3G data, Unlimited Talk + Text plan before.  The cheapest data plan was $35 for 1GB on 3G. Is this new?https://www.publi...

mpxiii by Good Citizen / Bon Citoyen
  • 1598 Views
  • 10 replies
  • 0 Bravos

Resolved! Cheapest way to call Philippines mobile?

I know the LD add-on does not allow us to call the philippines so I was going to order home phone from Carrytel for one of my PM referrals, its $4.99 a month and they charge you 16.9 cents per minute to call a Philippines mobile number. 011-63 Is the...

RobertQc by Mayor / Maire
  • 4042 Views
  • 9 replies
  • 0 Bravos

Resolved! $50 8GB Plan Question

If I sign up on this plan can I keep it for as long as I want or can PM change the rate or data amount whenever they please since there is no contract involved?

519 Numbers...

Hi, First of all, I'm not sure if this is the proper topic area for this question, so if not... move it, I guess. Is there a chance in the future we could get/pick 519 numbers? I'd prefer 519 over 226 as petty as it may seem.

Barryere by Great Citizen / Super Citoyen
  • 4692 Views
  • 35 replies
  • 0 Bravos

First auto-pay reward doubled?

It has been brought to my attention here that our first auto-pay reward (on first renewal) is supposed to be doubled (only once). Apparently the first credit for auto-pay should be either $4 (30 days) or $12 (90 days). I have not experienced this, no...

RobertQc by Mayor / Maire
  • 1335 Views
  • 9 replies
  • 0 Bravos

Would be awesome

It would be awesome for public mobile to offer different roaming packages in the US. Sure $20 for 10 days is awesome price but for 1 day in the US it's expensive. I'm sure it's been brought up many times. I'm sure it would attract more customers who ...

tehowennathe by Model Citizen / Citoyen Modèle
  • 1496 Views
  • 14 replies
  • 0 Bravos

Very slow

Anybody else notice logging into and out of My Account very slow and almost non responsive the past couple of days, Community is fine but not My Accounts 

Willaug56 by Great Citizen / Super Citoyen
  • 997 Views
  • 6 replies
  • 0 Bravos

First payment issue and no autopay?

So I just got my sim and plan went smoothly when signing up but everything else after has gone wrong and still waiting for moderator to fix my no service issue (been 2 days and no answer...)  I was charged $10 for the monthly plan and they never did ...

dezn by Great Citizen / Super Citoyen
  • 1595 Views
  • 9 replies
  • 0 Bravos

Festive look

My festive look is my ugly Christmas sweater on and making some Christmas cookies  

adanac_20 by Good Citizen / Bon Citoyen
  • 725 Views
  • 3 replies
  • 0 Bravos

Resolved! 500 MB data bonus with AutoPay

If I change my plan to one on the ones with the AutoPay data bonus, will I still receive the $2/mo AutoPay reward?  Or does the 500 MB bonus replace that?

BobS by Good Citizen / Bon Citoyen
  • 1685 Views
  • 4 replies
  • 0 Bravos

Resolved! Can i receive calls from Canada when I am overseas?

I have a basic talk and text plan without data. If I bring my phone overseas, will I still be able to receive calls and messages from Canada? Is there an option to add roaming service to my plan? Does it matter which country I will be at?

Okangela by Great Neighbour / Super Voisin
  • 1691 Views
  • 4 replies
  • 0 Bravos

iMessage and SMS

Hi, I recently signed up to PM. All's good except for SMS. When attempting to send a text with Messages to another iPhone, it'll only send if I'm connected to WiFi. If I'm not connected to WiFi, it'll not send. In other words, it doesn't default to S...

bcsl by Great Neighbour / Super Voisin
  • 2001 Views
  • 14 replies
  • 0 Bravos

payment issues

I paid and the money is in the account but its not accepting the money and my account is still suspended?

2Colin by Good Citizen / Bon Citoyen
  • 1226 Views
  • 8 replies
  • 0 Bravos

Changing Plan a week after payment

I had made a payment on Dec.6 for my regular plan of $43 dollars. I will be requiring a bit more data for the next couple months so i changed to the 8GB data plan that is on right now for $50. I had to top up my account $56 in order to do this so now...

Pfordstanton by Great Neighbour / Super Voisin
  • 1357 Views
  • 9 replies
  • 0 Bravos

Best Holiday Deal

I have to say 'My Best Holiday Deal was joining Public Mobile Yesterday, Dec 10th"Seriously looking at my usage and realizing that this company has a fantastic program! Plus I received a bonus of $25 for being referred from my friend! How great is th...

bwcrobinson by Great Neighbour / Super Voisin
  • 1239 Views
  • 5 replies
  • 6 Bravos

roaming problems

I live on the Canada USA border on a river between us in ontario, regularly it switches to roaming and doesnt switch back  ,how do i fix this problem . Ive tried taking sim card out while phone is on and then tried with phone off. I have a  plus one ...

clawd999 by Great Neighbour / Super Voisin
  • 1803 Views
  • 9 replies
  • 0 Bravos

Resolved! Stopped Receiving Text Messages Today

Hi,After reading many messages it seems I have a problem that requires support to fix.My phone stopped receiving texts today.  Calls and outgoing texts worked fine.I had a US add on that expired this morning, and it looks like this caused the problem...

Naturediver by Good Citizen / Bon Citoyen
  • 1390 Views
  • 5 replies
  • 0 Bravos

I require a PUK Code

Hi, I have activted a new sim, but when inserting it into an unlocked phone, it is asking me for a PUK code. I have messaged the mod team, but haven't got a response, I'm already paying for service that I can't use!  I have a second sim that I would ...

kochv by Great Neighbour / Super Voisin
  • 1333 Views
  • 5 replies
  • 0 Bravos

Resolved! Community Contest?

I received a message from Public Mobile saying that between Dec 10 to Dec 14,  2018 there are online Community Contests.  "You could win amazing prizes" the text says.  It provides a link for more details.   I don't want to hit the link as it doesn't...

nolongholds by Good Citizen / Bon Citoyen
  • 1606 Views
  • 5 replies
  • 1 Bravos

Resolved! MMS Not Working

Hello Everyone!I've recently reset my phone and since then I have not been able to send or receive MMS.I have a Samsung Note 5.I've followed the APN set up guide for android.I've tried changing my Authentification Type to PAP and I've tried changing ...

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Morgan by Good Citizen / Bon Citoyen
  • 1092 Views
  • 3 replies
  • 0 Bravos

Resolved! 2 Separate Fees to Change Plans?

Hi everyone, so I'm trying to change my plan so I went on to the self serve, pressed change plan, clicked the plan I wanted and it came up with a $45 + tax fee (the same price as the new plan for 30 days). But then after paying that, it immediately c...

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Loamy by Great Neighbour / Super Voisin
  • 1480 Views
  • 6 replies
  • 0 Bravos

USA calling included but can't call USA.

As per your plan of https://www.publicmobile.ca/en/ab/plans/50for8GB-3Gspeed, it says:UNLIMITED Talk Canada & USbut when I go into my account is says its an add on. Found this out today by making a call to the US and it saying I didn't have this add ...

codyb by Good Citizen / Bon Citoyen
  • 907 Views
  • 6 replies
  • 0 Bravos
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