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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Are there any sales soon we should know about?

Hi PM, I am unsure if this is a valid question to ask, but I am referring two more individuals and I was wondering if there were any new deals or promotions happening in the next couple days that I should know about to let them know. Thank you!

Logging onto Community

I regiastered in the Community, and received the confirmation of my email, but now when I try to login it won't let me recover a password.Should I just register a new username and password?

ERROR: "YOU ARE NOT SUBSCRIBED TO CELLULAR DATA". MY INTERNET IS NOT WORKING

Hi, I just got a Public Mobile $40 for 4.5GB plan but my data is not working on iPhone 6. I have checked the APN settings and used the sim card in a different phone and it works. On my iPhone 6 it keeps saying "cellular data not subscribed." Do you g...

Resolved! Traveling outside of province

I live in Ontario and have province-wide talk. We are traveling next week to BC. I don't forsee needing to make voice calls while away, as we will be with family and can use their phones as needed, or I can text. However, am I still able to receive i...

Data not working

I paid for 3 months up front. The data stopped working and did not restart upon entering into the third month. Literally the worst (non-existent?) customer service I've ever come across from a cell company - which is saying a LOT. So now it's been 4 ...

Trying out service first before porting in from Rogers

Hi there,I ended up signing 2 new accounts with PM yesterday at Walmart (Free Sim Cards and 2nd month free). Popped in the 2 new sim cards and it worked without any issues (although I had to manual input the APN settings to enable data). I would li...

Resolved! Data used even without any apps used?

Hey guys,I'm new with PM and got the $30 plan with 500Mb of data. I'm down from a 4Gb data plan and I'm now a bean counter! I deactivated all apps on my phone to use data (unless on the wifi), but looks like it still use data according to self-serve....

Resolved! Refer a friend $25 reward not applied

Hello! I signed up yesterday and had a referrer but instead of $25 (as per the current promo), I got $10 as credit.Can a moderator please help me resolve this? Thank you so much! Eric

Getting a plan for your oversea visitor

Summer time is a great time for friends and family visiting from oversea. With the current $25 referral promo, activate a $10 50 minutes + 50 outgoing texts plan with $25 referral credit. After used up the 50 minutes or texts, use the following link...

New to PM; a few questions...

Hi Everyone, Signed up to PM yesterday evenin to take advantage of the $40/4.5 GB plan and the weekend offer.Off to a bad start unfortunately of being locked out of my self-serve account. I just read that the password reset link doesn't work so hopin...

Non-smartphone w/Querty Keyboard that Works With PM

I am dedicated to having a simple, non-smartphone, after having used a smartphone for years. It feels better mentally for me to not have a smartphone. The only problem I've encountered is texting--T9 and using the number keys to text is awkward, and ...

London Drugs Reward

I bought my SIM card at LD last week and the working had no idea about the promotion so I registered at home. is there anyway to still receive it?

Number Change.

Is there anyway to change the number without waiting 30 days. I screwed up and selected the wrong number when changing it.

Can't believe how much people pay!

I have been telling others about Public Mobile. One friend said that she and her husband pay $150 a month and share 3G of data. Another lady pays $99 for 3G for herself. I said, that's crazy! She has a contract for another 18 months to pay off $700 f...

Forgot Password

Hi my account is locked and I have forgotten my password.How do i recover it?

Confirmation Email/Walmart Activation

Hi PM community. I ported my number yesterday at Walmart and the process went smooth no issues. I did not receive an email confirmation though so I just wanted to confirm whether I am supposed to get one for an in-store activation. Note: the Walmart ...

Two New SIM activate last night, Still NO SERVICE

Activated two SIM cards at Walmart yesterday @ 6pm. Still no service and can't detect network as of today. Is been over 12 hrs of porting. All the info the rep setup and printed out is correct. Both old Sim Cards with Rogers is already deactivated. T...

Resolved! System Glitch deleted my Plan

I activated my account yesterday to take take advantage of the Sale, choosing the following $40 plan.4.5GB of Data at 3GUnlimited Talk (International)Unlimited Texting (International) Voice Mail Call Display This plan displayed in my PM account detai...

Resolved! Two friends who signed up at Walmart that didn't get asked who referred them

I've had two friends that signed up for PM at Walmart, and neither of them got asked who referred them so they could get the bonus. Is there a way to get the referral bonus after they have already signed up? Thanks,

Can’t reactivate my plan

So apparently my payment didn’t go through yesterday. I’m trying to get my account reactivated: I changed to a different credit card, but it won’t even let me try to make a payment. It looks like my plan is gone, but when I try to update the plan I j...

Resolved! Data add on not activating

Hi, I purchased a data add on of $10 for 200mb. I purchased it yesterday and my data is still not working. Is there something else I have to do after purchasing the add on? Please help. Also when I go to my add on page I get this error"It looks like ...

Resolved! LTE Compatibility Check

Hello Public Mobile Community, I've been with Public Mobile for about a year now and my Galaxy S6 is woefully dying and I am looking to upgrade. I'd found a few prospective phones but thankfully realized that I should check LTE network compatibility ...

Great Experience At Walmart

Halifax, NS, Canada. Well done. Was cautioned about lack of phone/kiosk support. Give them a better line.

Resolved! Switching plans and rewards

I just switched to PM today. If I change my plan, do I miss out on the "PM pays your second month's bill" promotion?

[FIXED] Sim# Invalid while creating account

Hello, So my friend was almost finished setting up an account, but she had to go back to fix a mistake on her address. So when I re-click the "continue" button it appears her sim card is now "invalid" (her sim card was invalid the first time). She ha...

Resolved! Concern of stopping the account for 30-60 days

I am planning to leave the country for a month of two, but I will be back before the 90 days is up. If I stop making payment just for a month or two, when I come back, would I lose the referral bonus or would the person who referred me lose her refer...

Resolved! Invalid SIM Error on iPhone SE

Hi there, how do I get someone to check the status of my Public Mobile account to see if my SIM is still active / valid? In the last day, I randomly received an "Invalid SIM" error on my iPhone SE. The phone has the latest iOS installed. I have reboo...

Referrals

I signed up today at a Walmart. I've logged into my account and I'm looking for a place to add my referral code. Can I add it after my account has been created?

Paid Top up of $8.00 and balance at $0.00

Hi everyone, Can someone tell me why Public Mobile took my $8.00 top up and put my balance at 0.00, even if I did not used it.

Autopay reward & 2nd month free reward

I signed up three phones for public mobile today for my husband, son and myself, and for all three I signed up for autopay. Two accounts show the autopay discount, but one does not, even though it does show that I signed up for autopay on that accoun...

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